Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a small business that uses Interparcel on a semi regular basis..... and have always found them to be competitive and a very professional operation. I have never had reason to contact them before today, as everything sent via them was always delivered on time, but I had a query on a delivery, flagged by the recipient. I called the helpline number, spoke to a very helpful and professional lady , Nicole Rowland who resolved my query politely and promptly. In an age where it is almost impossible to speak to a 'real' person this experience has been a welcoming and refreshing change. Thank you”

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Posted 9 years ago

“Stacey McKay very helpful and successful in ensuring a parcel I had mis-addressed arrived at the correct destination. Thank you. Fiona”

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Posted 9 years ago

“Had some issues with sending my parcel overseas (a mistake on my part I think), after a brief conversation with Sabrina on live chat she put my mind at ease and forwarded my queries to the correct people. Thanks a lot!”

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Posted 9 years ago

“Very swift service with no hidden costs. Rachel Smith also took the trouble to email me to confirm delivery and signature. Will use interparcel for the return postage”

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Posted 9 years ago

“With One exception a couple of weeks ago, when the pick up guy twice went to No 11 instead of No.111, I have always had excellent service from Interparcel, yesterday at about 6.00pm I asked for a fairly complicated quote and the quote was supplied by Nicole Rowland by the time I checked my email at around 9.30 this morning”

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Posted 9 years ago

“As a regular user of Interparcel we can highly recommend them, the staff are always very helpful and efficient and a special thank you to Stacey for her assistance with a recent change of collection/delivery details.”

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Posted 9 years ago

“INTERPARCEL IS GOOD BUT THIS IS ABOUT PARCELFORCE!!!!! This is gonna be another waist of 5 minutes of my time but listen to this story! 3 parcel has been booked for next day collection anyone turned up?of course not...re-booked for next day.Geezer turns up then refused collection sayin if we are not taking them out to his van he will not take them.(parcels are inside an off licence shop) re-booked again for next day with a huge complain ...parcels are still here what a joke ey??? Promised myself a few times never again but still the cheapest service so i did it. Rather pay a little more to UPS from now they never missed a bit(so far).”

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Posted 9 years ago

Hi Norbert, thank you for your review, I would first of all like to apologise on behalf of ParcelForce, I can see see on the orders that we are currently investigating why the driver would not take the parcels to the van for you as he should have done so. This does reflect badly on Interparcel and we will do all we can to get this resolved for you. Hopefully we can provide the customer service to enable you to change your review to a higher star. Should you have any further queries, feel free to contact us on reviewus@interparcel.com and we will respond as quickly as possible.

Posted 9 years ago

“Amazing service 5++++++++++++++ Treatment FROM Rachael Smith”

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Posted 9 years ago

“Beware they use DPD. Although Interparcel have decent customer service, unfortunately they use DPD as their international courier company. DPD are the worst courier company I have had the displeasure of being served by. They cancel collections, they lie about arriving for collections (I have caught them out twice regarding this and had them reported), they leave parcels out in the rain regardless of instructions and they offer zero compensation.”

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Posted 9 years ago

Hi Devin, I am sorry to hear that you have had a problem with this service. A complaint has been raised regarding non collection and it has been re booked for tomorrow for you. If you are not happy with this service we offer a range of international services which are listed when you get your quotes.

Posted 9 years ago

“The service provided by both the company and especially by Charlie Stocker was very professional. I was impressed by the updates regarding my dispatched item. Charlie Stocker went above and beyond. Thank you and keep it up Good day and God bless Naeem Mirza”

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Posted 9 years ago

“Interparcel is a company in terminal decline I have used Interparcel for a few years now, and until a couple of months ago was very happy with the service they offered. Then recently I booked a collection on a Friday for a document to go to Spain. I chose Fed Ex as they were reasonably priced and a known company. Friday no-one arrived to collect, I contacted Interparcel who said they would re-schedule for Monday. Saturday morning Fed Ex arrived to collect the document. Then they called again on Monday to collect a document they had already collected. This time I didn't choose Fed Ex (sorry Fed Ex) as I thought they were not reliable. I booked a collection for the following Monday. My mother waited in all day - nothing. So I contacted Interparcel. They apologised and arranged another collection for Wednesday. Again my mother waited in all day – nothing. So again I contacted them, and again they apologised, and told me they had arranged ANOTHER collection for Friday. As my mother is going into hospital on Friday I told them to cancel and refund my money – which they have done. Forget the two wasted days, but why didn't the courier collect on Tuesday or Thursday, or perhaps Interparcel forgot to book the collection at all. If you want a reliable service DO NOT USE Interparcel!”

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Posted 9 years ago

Hi Pam Bates, Thank you for your review. I am very sorry you experienced failed collections with Hermes. Unfortunately the driver had technical fault with the handheld device, I can confirm this matter has been addressed to ensure this does not happen again in the future. Once again I am very sorry for the problems on this occasion and for any and all inconvenience caused.

Posted 9 years ago

“Shocking service. The tracking service showed my parcel had been delivered which it hadn't been. So I rang customer services and enquired about it they said they will me ring back but they didn't. So I called three hours later and was informed my parcel had been delivered to the wrong address and would be rectified that same day. Never heard anything from them since..........................................................................”

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Posted 9 years ago

Hi Sean, Thank you for your review. I am very sorry to hear your item been delivered incorrectly. Please can you email your order number to reviewus@interparcel.com and we will look into this for you.

Posted 9 years ago

“I had to reschedule my collection date as i was out and i had Becky Blythe help me out. she was prompt and really helpful. thank you team Bibek”

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Posted 10 years ago

“Worse company I have ever used will be taking to trading standards”

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Posted 10 years ago

HI Jamie, Thank you for your review. I am sorry that your order is in dispute. Unfortunately the carrier has charged us due to the dimensions being different to the ones booked. Due to this we have passed the charged to you. I can only apologise for the frustration that this order has caused.

Posted 10 years ago

“Very easy to book your parcels and you are given price range and time of collection and delivery. I am very pleased with the service provided by Interparcel.”

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Posted 10 years ago

“I have had excellent service and communication from Tasha. She was very good in resolving the problem that I had made. Your booking form won`t allow a forward slash / but so many address`s use this these days especially if it is a house converted into flats /apartments. I always write the slash in but on this occasion I didn`t and that`s when the problem began. Example:- 12/185 became No 12185 Full marks to Tasha for her help.”

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Posted 10 years ago

“Interparcel is a very convenient and easy to use Courier Broker, being able to use PayPal is ingenious and allows me to keep track far easier than regular couriers. Prices are good too. I have to say that the Customer Service is second to none. Charlie Stocker on a recent failed collection from us was very helpful and rebooked the collection with no hassle and even better no extra charge!! Fantastic Service for over 5 years of using Interparcel. Very happy! Thanks very much!”

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Posted 10 years ago

“Text confirming delivery was received a day late. Otherwise a good service”

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Posted 10 years ago

“Used many times always first class service the best courier by a mile”

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Posted 10 years ago

“We sent a parcel to Sweden which had a delivery problem due to a miss spelling of the address. Thank you for assisting us in getting it there in particular to Stacey Mackay who was very helpful.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews