Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super service, could not fault them in any respect.”

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Posted 10 years ago

“Twice now I have been let down by Interparcel not delivering on time. The first time the parcel arrived a day late. The last incident the delivery was cancelled (not by me!) I was told I would have to pay to re-book despite it not being my fault the delivery was cancelled. I contacted hte courier direct. In future I will be avoiding interparcel.”

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Posted 10 years ago

Hi Nowal, I have checked your orders for you 12312214 - This has been collected and delivered. This was for a university but the address did not specify where to deliver, this would then cause problems for the driver. 12374673 - This was collected 02/12 and delivered 03/12. I am sorry this was not collected on the original date. Unfortunately UPS were unable to advise why their system had the collection as cancelled. If you have any further queries do not hesitate to contact us.

Posted 10 years ago

“easy to use, good prices, reliable - recommended”

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Posted 10 years ago

“Excellent service with a heritage piece of a ship that went to Dunkirk. Quick, helpful delivery.”

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Posted 10 years ago

“Always had a very good service from beginning to end.”

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Posted 10 years ago

“Always been straight forward , been a great site fo me too use as a private person , had no problems”

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Posted 10 years ago

“Used twice recently - everything went as clockwork and both parcels arrived in good condition. Reasonable price wise as well. Would definitely use again.”

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Posted 10 years ago

“Very good price and efficient”

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Posted 10 years ago

“Updates all the way, very useful”

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Posted 10 years ago

“SUPER !! FANTASTIC !!!”

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Posted 10 years ago

“Good service to compare fastest and cheapest means of courier service.”

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Posted 10 years ago

“Get the shipping quotes you would only get, if you where one of the big guys.”

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Posted 10 years ago

Hi Tilman Baumann Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 10 years ago

“Parcel never got delivered. Interparcel could not process extra import fees involved in delivery (despite item not needing item). Item sat in depot for several months, cannot make claim because it all took too long. Effectively I've lost £350 item in transit.”

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Posted 10 years ago

Dear Simon Greenway, I have looked into your order, DPD tried contacting your receiver several times and they were unable to get hold of the receiver and we also pass you over a number for your receiver to call them directly and they were unable to provide the outgoing details for the return. Any parcel destined outside the EU is subject to customs tax and duties charges. Unfortunately we have no control or influence over the charges as this is implemented by the receiving country. We have raised this with DPD as due to the time passed over 5 months we are unable to process any claim as this has been seized by customs as the information was not provided.

Posted 10 years ago

“Easy to use and good customer sevice”

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Posted 10 years ago

“booked a week ago still no pick up from the dredfull myhermes courier they use. No compensation or nothing for3 days waiting in. will be sadley removing myself from interparcel after all these years.”

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Posted 10 years ago

Hi Mrs Forrester, I am very sorry for the delay in collecting this item, this has been raised with Hermes who have assured us that the parcel will be collected tomorrow. Unfortunately this is the only service that we currently offer to Northern Ireland for an item of this size and so I am unable to change to service to an alternative courier.

Posted 10 years ago

“This is the poorest service I have ever received from a UK based company. They have misplaced 8 of our 30 orders placed with them and now its been 16 days since we last heard from anyone.”

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Posted 10 years ago

Hi Aamir, Unfortunately I have been unable to locate any orders under the email address above. Please can you send an example order number to reviewus@interparcel.com so that I can look into this further for you?

Posted 10 years ago

“Louise Evison, the customer service adviser who helped me, was extremely helpful and efficient. Excellent service.”

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Posted 10 years ago

“On the second occasion I have used Interparcel they failed to collect the parcel today - despite offering that service, which I accepted and paid for. They acknowledged the order before their cut off time limit for collections today. I then received an email saying that they could not collect today and collection would be tomorrow. This is a straightforward breach of contract so I consider Interparcel to be useless. I shall go back to using the Post Office, which might be a little more expensive but it works, and always has done for me.”

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Posted 10 years ago

Hi Paul, I'm so sorry we're not able to collect this one today, I'm afraid this was due to a system error :( We contacted you to advise as soon as we realised there was a problem. The collection has been booked for tomorrow and we will monitor this to ensure it is carried out with no problems.

Posted 10 years ago

“Thanks to Charlie Stocker for addressing a small issue, quickly and effectively in a very professional manner.”

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Posted 10 years ago

“Great customer service from Louana Pyzer Thank you indeed”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews