Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“misleading information given & terrible customer service”

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Posted 10 years ago

Hi Johnty, Thanks for your feedback, I have looked for an order under your email and have not been able to locate one, could you please send the order number your review is in regards to reviewus@interparcel.com and we will certainly look into this matter for you.

Posted 10 years ago

“I was very Impressed with the help I got from beccy with my problem with my lable From rita”

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Posted 10 years ago

“Good experience sending this parcel. James Giffen was particularly helpful”

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Posted 10 years ago

“26/10/15. Prompt attention to an incorrectly duplicated order, rectified quickly by Louise Evison, Customer Services Advisor.”

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Posted 10 years ago

“I've used Interparcel many times and never had any problems at all. Brilliant service. Just now though, having booked a collection for Monday morning, I heard from the collection addressee that he'd forgotten a funeral he had to go to so could I change the collection to Tuesday? My heart sank when I realised that the phone lines were already closed for the weekend and to be honest I wondered if it were even possible to cancel and rearrange. I then tried the live chat line and, never having done that before, anywhere, I was doubtful. Within seconds I was connected to Becky Blyth who very quickly, efficiently and politely got it all sorted. I was absolutely amazed, such a great service. Please thank Becky very much indeed! Best wishes Mark Roe”

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Posted 10 years ago

“Beckie was very helpful”

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Posted 10 years ago

“I would recommend Interparcel to anyone seeking good affordable carriage charges either in the UK mainland or overseas. Interparcel are always competetive and the tracking service is ultra efficient. I would like to take this opportunity to Thank All the people I have dealt with at interparcel over the past 10 years. Especially....Sam Kennard,Ellie Paul, Sabrina Slade”

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Posted 10 years ago

“A problem was encountered placing an order using Paypal for the payment. The payment was taken but the order was not confirmed. I contacted Interparcel by phone and spoke to Louana who arranged for PayPal to refund the payment very promptly. The 'good' rating reflects her efficient response to resolve problem. I contacted Interparcel by phone anf Louana reco;ve”

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Posted 10 years ago

“James was quick and helpful with fixing my error. Many thanks for the great service.”

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Posted 10 years ago

“I have always found Interparcel to be very reliable, and having encountered a problem with a delivery recently, the staff at interparcel very helpful, and resolved the problem.”

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Posted 10 years ago

“Your customer service agent JamesGiffen was absolutely fabulous with a difficult situation I'd got myself in he couldn't do enough to help me ... He sorted everything that needed to be sorted with a fast efficient manner he's a credit to you Regards Gill Furmston”

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Posted 10 years ago

“Been using this company for 5 years or so, good pricing and have had reliable deliveries via UPS and FedEx. Have sent something like 1500 shipments, only one has gone astray. Drop off option for UPS excellent value, and is usually next day. Avoid Hermes, slow and tracking useless.”

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Posted 10 years ago

“Excellent service from Kate Hall today. Thank you I Foss”

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Posted 10 years ago

“I am very happy with your service excellent customer service thank you”

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Posted 10 years ago

“Although i did have a few problems over the weekend with shipping labels and items not appearing in my account history i was very happy with the service and price. All items have now been delivered. Nicole was extremely helpful and managed to sort out refunds that were due to me.”

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Posted 10 years ago

“They provide an efficient service”

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Posted 10 years ago

“The operator, Katy Hall, was very helpful and promptly returned my enquiries on the contact form. I was very pleased, thankyou. M.Catalano”

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Posted 10 years ago

“I had never heard of Interparcel, I won an item on EBay and the seller suggested Interparcel as she had used them previously. We had both searched the Internet for a deal, the lowest we found was £30 ranging up to £76! Interparcel worked out at £18. They went to pick up the parcel on the appointed date and due to my error, went to the wrong address. No problem at all, collection was rescheduled for the next day, no penalty incurred. Collection went ahead and delivery followed the next day, (150 mile trip). The parcel arrived in good order,mI couldn't be more satisfied with service I received, thank you. Karen - Newcastle under Lyme”

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Posted 10 years ago

“Having used your service while I was at work,I have continued in retirement.on a recent problem that arose I emailed Nicole Rowland who responded promptly,followed through with ups and kept me informed. With the result the problem was sorted and parcels delivered safely.many thanks shall not hesitate to care on using the service and never have any doubt in recommending.”

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Posted 10 years ago

“I made a silly mistake in my order and it was sorted out straight away! Very good customer service.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews