Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You smashed my package which was bad enough, but having taken out "enhanced" transit cover as a precaution, I fail to understand why you will not compensate me for the damage that was caused whilst it was in your care. The Consumer Rights Act says clearly that you must use "reasonable care and skill" ... unbelievably you say that you did and that it's my fault because not enough cardboard was used. The rack flightcase that you smashed is of the type routinely used by field technicians to protect kit over prolonged periods ... the truth is that may package was dropped from a height, the only way such damage could have been caused .... "Reasonable care and skill" is what the Consumer Rights Act 2015 says, no mention of cardboard. P.S. how many parcels do you accept into your system that aren't entombed in multiple layers of cardboard?? The"enhanced" cover is just a scam for you to charge more for your extremely shoddy service ..”

Helpful Report

Posted 10 years ago

Hi Mike, Thanks for your review. Checking the order, I can see the claim was refused as the item itself was not damaged. The flight case that was damaged was what the goods were packaged in, as this was not boxed, we would not cover for damage to the flight case itself. Should you have any further queries, please contact us on reviewus@interparcel.com and we will respond as soon as we can.

Posted 10 years ago

“Always reliable and on time with very competitive prices. Would definitely recommend Interparcel.”

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Posted 10 years ago

“Driver has always been reliable, arrived on time to collect parcel and been polite and friendly. I understand that deliveries are made efficiently at the other end which is pleasing to know and I find the tracking system very useful.”

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Posted 10 years ago

“I have continued to use Interparcel regularly throughout 2015 and will continue with them in 2016.It is so simple and easy to book with them ... no confusing options or difficult calculations to do! Interparcel continue to give excellent value for the money in what is a very competitive market and I can highly recommend them. Just to note,I do not work for Interparcel. I sell items on Ebay fairly often and need a dependable courier provider service ... Interparcel is just about perfect so give them a try!”

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Posted 10 years ago

“My parcel was couriered from UK to Venice storage at MACO- ITALIA. I found it to be speedy and efficient and reasonably priced. The parcel arrived safely and in perfect condition. It was collected from a private address which made it easier than taking to an outlet.. I was kept informed of it's arrival at the destination by the company. I would recommend them.”

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Posted 10 years ago

“Really straight forward to organise.I'm useless doing anything on a computer but even I found the whole process easy.Fantastic delivery time and very professional.I've kept this company on my phone and will use again.”

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Posted 10 years ago

“Delivered fast and efficiently. Perfect”

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Posted 10 years ago

“I don't send out enough parcels to have a contract with any of the big delivery companies, but can get a great service from the through Interparcel.”

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Posted 10 years ago

“My parcels weren't collected on the correct day and even after rebooking they were still not collected and I had to take them to a drop off point.terrible and unreliable service”

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Posted 10 years ago

Hi Miss S, Upon checking the order number supplied, I can see the goods were collected on the selected collection date and delivered within the transit times. Is this review in regards to a seperate order? If so, could you send the order number to reviewus@interparcel.com and we can investigate further for you.

Posted 10 years ago

“After 2 separate days of not collecting my parcel I ended up going to post office and paid double. They sent a Waterfords Windows and conservatory van to collect 4 days after agreed date. I couldn't believe my eyes. DON'T USE THIS COMPANY they don't care at all and nobody in the office at weekends so your screwed if you have a problem.”

Helpful Report

Posted 10 years ago

Hi Karen, Thanks for your feedback and first of all let us apologise for the issues surrounding this order. I can assure you that a complaint has been send to your chosen courier Hermes about the non collection. In regards to the van that turned up, with Hermes they do have self employed drivers who use their own vehicles for collections and deliveries, they do not have company vans. Do let us know if you have any further queries.

Posted 10 years ago

“excellent service quick and easy to use very good value for money . Will use it in the future.”

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Posted 10 years ago

“Excellent service I always use inteparcel.com thank you.”

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Posted 10 years ago

“In my experience with Interparcel I have been pleased with all aspects of this sevice”

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Posted 10 years ago

“Excellent all round service, will definitely be using this service again.”

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Posted 10 years ago

“excellent staff helped me out no problem”

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Posted 10 years ago

“I shipped 3 acrylic point of sale systems with inter parcel as I've used them for years now without a problem. Yet after this experience I won't be using them again. I will stick with the post office! This item was shipped and the additional cover was paid (£20) to cover me up to £1000. The item arrived damaged due the driver throwing parcels around his van all of which was not only witnessed by members of staff but also caught on cctv. As a result of this my item arrived damaged to my customer. I have supplied all of the information requested I.e images of box, wrapping invoices etc etc. Leanna initially told me this claim would be resolved as quickly as possible after hearing how the driver had handled not only mine but other customers parcels and that this had been reported to the courier. I then receive a reply from leanna stating that the screen is glass and they don't cover for glass therefore I'm unable to claim which is a fair point as they don't cover for glass. Yet the damage has been caused to the acrylic which isn't glass and as acrylic isn't on there list of prohibited items then I can claim. Leanna then states it's no longer being classed as glass now (how convenient) yet it's now classed as a monitor which is also a prohibited item. A touch screen "acrylic" point of sales system isn't classed as a "glass" monitor as these are two completely different things that's serve two different purposes? so each time I reply with an answer they just categorise it as something else so they can work there way out of paying up. As explained to leanna all of this information, images, cctv, emails etc will also be forwarded onto there MD, YouTube (cctv) and watchdog as this is completely unacceptable to treat customers in this manor. They take people's money (additional insurance fees) then throw items around the van to break them and then refuse to pay out when caught red handed. I can't believe that faced with such compelling evidence I'm still being refused to make a claim. I would avoid this company as when you look at there prohibited items honestly without sounding dramatic every item in the world other than air is on that list! I am now out of pocket having to refund a customer and having a damaged pos system retured to me for the bin.”

Helpful Report

Posted 10 years ago

Hello, sorry to hear you have had such a bad experience and your item was damaged. We are not a fragile courier service which is why such items are sent at your own risk and cannot be claimed for if damaged. I am sorry it seems the driver miss treated your item I will make sure a complaint is passed across to the courier regarding this.

Posted 10 years ago

“I wanted a Saturday delivery because is my day off. I looked at parcel tracking at 9.45 and my parcel was still " In transit" so I went out . When I returned at 10.20 I fund the note " Sorry we missed you " :( They didn't try to leave the parcel at any neighbour, they just left !!! I ring back quickly, but because is Saturday they have sort day , so they can't do much until Monday. I wanted to go to collect my parcel but the depot is 85 miles away from were I leave and is open only until 12 am . Now, I need to take Monday off from work and stay all day in house, waiting for them, because they couldn't tell me a delivery time . Very disappointed....”

Helpful Report

Posted 10 years ago

“Hi all,let me just share my experience with INTERPARCEL driver simply refused to collect my parcels due to lack of space in his van:):) this is now going on for 5 days.Parcels are piling up now at the collection point.Made 3 calls today but they just don't care ..... keep promising but nothing has happened:):):) DISGUSTING!!!!!!!!!!!!!!!!!!!!”

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Posted 10 years ago

“Good service easy to book on line. What more can you ask for!”

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Posted 10 years ago

“Simple, loads of options, couldnt ask for more.”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews