“Missing belt off a dressing gown I ordered. Emailed. 17 days later I received a response asking me to send them photographic evidence that the belt eas missing! Terrible customer service. Will not be reordering or recommending them.”
“Avoid. My daughter brought some clothes and had to return them as they were poor quality. Almost a month later and no refund and no responses to emails or FB messages. It’s disgusting they lure people in with celebrity endorsements and don’t refund in line with their own policies. How these celebrities can sleep at night promoting such a company is beyond me. Awful company.”
“Terrible products and terrible service. Very poor quality items - cheap, nasty fabrics and colours which don't match in supposedly matching sets. Returned the items almost two weeks ago and contacted customer services multiple times but no response and still no refund either. AVOID!!”
“Ordered and paid for a top, delivered to wrong house picture shown is not my house, such hard work trying to resolve, still no top and they still have my money. Not happy. Customer service not helping me. Shame as there are lots of clothes I’d like to but but been put right off now. Suggest U avoid, looking at these reviews they don’t help if there is a problem”
“Made an order with in the style. They sent my a shipment order 3 days later which was missing items from my original order yet still charged me for the full order.
When the part of the order was sent there were items missing.
I emailed there customer service. Waited 72hrs as they requested in their auto reply. Nothing.
I’ve since sent 3 other emails with no reply.
I’ve even gone as far as to post comments on their Instagram posts and message them but still nothing.
I’ve been left with no choice other than to return the part of the order that arrived (which is a £2.50 fee) and contact my bank for them to start an investigation against them to get my money back!
Won’t be buying from here again which is a shame as I liked the collaborations they did.”
“Do not buy from this company. Their customer service staff are extremely rude. I never received my order, then when I contacted them they said they can’t help me and won’t be refunding my money. Disgusting service”
“Well they are to busy paying celebs and partying in flashy Ibiza Villas to care about customers. It’s all about how much money they can make to fund the lifestyle both guys have. It’s all about what they can show off with next”
“1 star because I cannot put 0! Ordered 3 items, a dress 3X, a tshirt 3X and a back bag and received nothing after Two months! But they sure charged me $78.97 USD for it! Finally I received a grey medium tshirt, not what I oredered at all!!!!!!
After many emails, they are asking me to keep the wrong item and pay for it minus a $10 refund🤬
Now I am trying to get a full refund but not sure I will ever receive anything from them. It comes from China, no phone number to reach them. Big fraud company! The web site should be closed! I will never order from a site on Facebook again, never!”
“My advice is to NOT BUY from this company. This is my first experience with InTheStyle and there is non-existent customer support, or communication. I returned my parcel (as the quality of the clothes were below my expectations) 3 weeks ago and have had no communication from the company. I have now email twice since with no response. I will never purchase from this company again and will be telling my experience to everyone I know. Hugely dissatisfied and disappointed with the service. I will be taking this further until my refund is received.”
“I paid £25 for a dress which I returned and only received 17.50 refund. so where exactly did the £7.50 go? Awful customer service. Never ordering again. Daylight robbery!!!!!!!!!!”
“Go on trust pilot and read the reviews ladies before ordering I had to threaten them with the small claims court to get my refund they was ignoring all my DMS/emails/tweets & they ripped lots of people off .. go see for your self on trustpilot nothing but scammers they use celebrities to take our money !!!”
“I never got my shoes and they just took my money I ordered two months ago I should have followed my first mind and kept it moving they are a seal then they take they sure down so they won’t be reached”
“Items missing from the order so returned the lot, 2 weeks on and still no acknowledgement they even have the goods let alone a sign of a refund.
Customer service ignore your messages”
