“Intoxalock is a joke! I would highly recommend anyone and everyone that is advised to use this company to most certainly not! Their customer service is extremely poor. And they can’t seem to get my device hooked up properly and I’m having trouble with it on a weekly basis. Constantly having to bring it to the service center to have them check their wiring. I was even stranded one time with my young children in the vehicle and I called Intoxalock and they told me to call a tow truck and unfortunately I was going to have to pay for it myself! What is this? After talking with a supervisor she told me that I now have to take my car to a dealer and have them run a diagnostic test on it!”
“It’s a pyramid scheme and it’s not about if you’re drinking and driving. It’s bad how you blowing machine over and over. The rules and regulations on the machine is absolutely crazy..”
“The company adds hidden fees. Put wrong date on my contract and won’t change the date after I was stuck with the device. The hidden fees is what bothers me is bait and switch sales tactics. I am a single parent this is wrong. Now my battery is having issues while I am sure they won’t cover with their fault devices 1 hour hold times and refuse to fix contract.”
“Per email i was told by intoxalock to bring the device inside. This caused me two violations and extra time and money. That is a scam by this company to keep you in this program and make them more money.”
“They charge you $80 randomly saying that maybe the battery went out or your hand held became disconnected. Whatever it is, it's just an $80 Additional charge that makes no sense. Stay away from this company!!!! They will give you additional charges with no explanation or proof at all, and their answer is well. You don't have to drive!!. And remember you can have removed after you've installed it. But it's an additional $600.00”
“Do not use Intoxalock ! This company has no idea what they are doing! Arranged to have system placed on the car , had to wait several weeks . When we finally got the appt , the car was rendered inoperable,and had to be towed to a dealer . Very poor customer service , after being told we would not be charged, the company continued to charge my account , even though the system was ever put on the car! Go to Smart Start , this is a very well run operation, they are part of the court system . Dropped the car off , 2 hrs later it was done , excellent instructions were given on how to use the system . I hope someone reads this review before they go to intoxalock !”
“This company is a SCAM
TWICE now my device has told me that i unplugged my device (when I did NOT). And they then charged me $90.
Your only option to fight it is to have a technician inspect the device (which costs you $150 of your OWN money). If they find nothing wrong with the device? You are out not only the $150 but also the $90.
Should the device be defective? It’s not like you get your $90 waived and you’re good to go. No… you have to return to the shop when the new device arrives. Pay an additional $125 Installation fee… again out of your OWN money…. And the worse part is Intoxalox doesn’t reimburse your bank account. They simply credit your effing account.
I know because I challenged it the first time. And just last week the new device gave the same error! I don’t have $275 to pay upfront so it’s almost easier to pay the $90 even tho I NEVER UNPLUGGED THE DEVICE
I HATE THIS COMPANY”
“THE CUSTOMER SERVICE SAID BECAUSE I WAS OUT IF TOWN, I AM KILLING MY CAR EVEN THOUGH HE HAS THE POWER TO GRANT A 2 HOUR EXTENSION.
MOST UNPROFESSIONAL SERVICE OUT THERE.”
“I would go with less than 1 star on this company. I completely agree with all the reviews below! I had this installed for less than a week before I removed and replaced with a different provider. Prior to installation, I was lied to over the phone about how the device works, the size of it & cost. This device is absolutely awful to use when driving & it's unbelievable that DMV's would even allow it. We can't text, or use a phone in most states while driving, but this is allowed. Unbelievable! They will take as much money as possible too, absolutely go with a different supplier!!!”
“Less than one star this is the most terrible company ever if you ever have to have an interlock device installed do not get intoxalock they will lie steal and cheat if they have your credit card number they will charge bogus fees and taxes to your card and you can't get it back their devices will leave you stranded in the middle of nowhere and their customer service is the worst if you can talk to somebody that speaks English they still won't help you this company literally lied to the DMV and said that I was not compliant when I was just to keep me on for longer how this company is legal I will never know but it is all a racket”
“Intoxalock is completely trash they take your money when you done nothing wrong they put your life in danger how many times that thing go off as your driving they are complete scammers save your money”
“Absolute nightmare. Avoid this company at all cost. The device drained two batteries, which they do not cover. The fees are ridiculous and good luck if you miss a calibration. Worst experience I’ve ever had.”
“Horrible company, equipment will mess up electric cars, and they are straight up lying about the 200$ rebate. They wont send you anything. Customer service is a nightmare, stay away at all costs!”
“I do not recommend using Intoxaloc. You get false readings, and then when you try and dispute it, they don't even try to help you resolve the issue, they don't even look deep into the matter, the timing, the camera view, they just flat out give you the violation and fee. They just want your money.
Even state troopers are not surprised by how many complaints they get. They are a terrible company/product.
I strongly recommend to not use these guys. They are terrible, they just want your money. Even service centers will tell you that.”
“I also got a missed random blow violation. Been months ago and I keep it in my lap, w/radio super low. Paid 100.00 for that boo boo , never knowin how it happened
Couple weeks ago I killed my pu, got out for couple minutes then hear the three beeps
I caught that one and know how I got first now..it's bs
This last payment the took 53.00 off my card instead of 43.00
That's bs too
Told them when I started I had screwed up back for a rearended car wreck, not my fault, and said they would cut me some slack
They have max'd me out every way they could
Wish I would've just sat out 6 months of probation I had and walked
Do not recommend these people for nothin
I have plenty more gripes, but sick of texting”
“Terrible company do not pick this company to work with if you do plan on lock outs for no reason for instance, I hit a pothole, and it triggered the machine to give me a lock out, I tried to find it, but there was no way around it the company made me pay for that when it wasn’t my fault. so much more I could write about this company. I’m just trying to warn you look at other options. Not one lockout did I get for alcohol? It was always malfunction with the machine. It took all the battery out of my vehicle so that would give it a lockout, terrible company, save your money and pick someone else to work with. Please believe me.”
“PLEASE DO NOT USE INTOXALOCK. BE AWARE! INTOXALOCK DOES NOT PROVIDE ITS CUSTOMERS APPLYING FOR THE INTERLOCK WITH THE FULL COST UPFRONT. YOU WILL END UP PAYING ALMOST DOUBLE THE AMOUNT THEY GIVE OR QUOTE TO YOU WHEN THEY HAVE COERCED YOU TO SIGN THE LEASE AGREEMENT AND THEY WILL LEAVE YOU ON YOUR OWN TO SUFFER WITH MEETING THE LEASE TERMS IN THE AGREEMENT AFTER ENGAGING IN THEIR DECEPTIVE SALES. I am not here to bash the company but I want to warn all those interested in using the Intoxalock Interlock in your car. Stand warned! I have been a victim of Intoxalock's Business Deception and I have had a negative experience in just 4 days after installing their interlock in my car. This is why I am writing a negative review. Through its sales employees, INTOXALOCK behaves like a bunch of crooks and engages in all kinds of unethical practices, such as taking advantage of customers to boost their sales. Before making a purchase for an Interlock, I asked about the total cost, including any potential additional fees. Before committing to a purchase, one of their sales employees indicated that I needed to pay $29.99 for my paperwork with my state's Department of Motor Vehicles (DMV) and the Installation would cost $110 and the monthly fee would be $89.98 and in addition, I would be provided a $100 rebate/credit that would go towards my monthly lease. All these are lies employed by INTOXALOCK to boost their sales. Their sales employees knowingly engage in deceptive sales practices that encompass a range of unethical and potentially illegal behaviors. And they know that. One example is their employee who works in the Sales department, and he is named Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516). Lopez is one of the most deceptive salespeople I have ever come across. He can mislead or manipulate customers. He takes advantage of the customer's plight to his advantage. Why would you take advantage of a customer who is trying to reinstate his or her driving license privileges by hiding the costs? This sales representative is good at hiding fees and charges for the Interlock. By initially presenting a lower price, a product or service seems more attractive compared to competitors and the sales representatives at Intoxalock have mastered this art. They know that this can draw in customers who might not have considered the purchase at the full and true cost. PLEASE BE AWARE OF GERSON LOPEZ. During my engagement with him and before I signed off my 24-month lease for the Interlock, Gerson did not even disclose all the costs associated with Intoxalock's product and service, such as delivery charges, installation fees, or other hidden costs. The fees were calculated as the amount past due even before the installation. Why would you charge and have an amount due on a customer's account even before the installation? I called Lopez numerous times and sent him numerous emails. I understand salespeople often have quotas or targets to meet and may receive commission based on sales and hiding extra costs can help close more deals, directly impacting their income and job performance metrics. All I needed was for Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) to explain to me and clarify why some fees were intentionally and deliberately hidden from me. What was the purpose of hiding all these costs? And to make matters worse, when I needed clarification, Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) diverted all my calls and ignored my emails. I have seen Intoxalock adverts on how I can get $20 if I refer a friend. I can never refer a friend or an acquaintance who needs an interlock to Intoxalock. Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) had sent me an email requiring me to schedule my Interlock installation and he was contacting me every 3 hours to remind me and make sure I sign the lease agreement within 24 hours or else, I will face an additional penalty, if I do not schedule or if I miss my schedule. Before the interlock installation, I asked Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) why I was being charged $149.10 as an amount past due when I had not even installed the Interlock, he brushed it off and asked me not to worry about it. Like some salespeople who prioritize immediate sales over long-term customer relationships, this is what he could tell me to calm me down. He instead told me that it was a system error which would be rectified within 24-48 hours. After 2 days of installing the Interlock, I tried calling the same sales representative (GERSON LOPEZ) to ask him why a past due amount was still showing on my account and yet I had spent 2 days with an interlock in my car but he instead ignored my calls after I was being transferred to his extension numerous times and I sent him emails which he also ignored. This is the same salesperson, Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) who was bombarding me with calls and emails a few days ago and before the installation but all of a sudden, he went mute on the hidden charges which I needed a clarification on. I think this guy's life is full of deception and deception is seriously manifesting in actions and realities. Today, 11/10/23, I called the billing department to ask them and seek clarification on why I was being charged for an Interlock that I have not even spent 5 days with, a lady who answered and in the billing department apologized on how Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) had deliberately not clearly or explicitly stated in the initial price for the Interlock when I explained my experience with one of the Intoxalock sales representatives. Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) deliberately refused to disclose additional charges like delivery fees, installation costs, service fees, or administrative charges for the Interlock and he quoted me a price that was 60% less/lower than the actual price with all charges included. I asked the lady in the billing department why salespeople like Gerson use complex or confusing language to conceal unfavorable terms or make it difficult for customers to understand their obligations but she did not provide a better answer on why the sales department in Intoxalock behaves in such a way. I could not have known the hidden fees but they were revealed by the lady in the billing department and this is after I had signed a 24-month lease for the Interlock. For prospective Intoxalock customers, please be aware of Intoxalock and its sales representatives like GERSON LOPEZ. You may end up paying significantly more than anticipated if you are on a tight budget. Their sales employees behave like crooks who are habitually dishonest and engage in deceitful behavior. Please be aware of Intoxalock as their sales employees engage in deceptive practices to mislead customers and secure sales through dishonest means. They use aggressive sales techniques to coerce customers into making purchases they are not comfortable with by hiding the fees and charges. After signing the lease, a customer will find out that he or she needs to pay a couple of hundred dollars in hidden fees and charges. In case of a lock out, the interlock will be not be serviced until you pay the hidden fees that are due and as a driver you will remain in a locked out state until you pay for the hidden fees and charges that were not made open before the installation. As the interlock remains unserviced, Intoxalock will then report the driver to the state's Department of Motor Vehicles (DMV) and the DMV will add a lengthy suspension to the driver's license. In many jurisdictions, there are laws and regulations requiring businesses to disclose all fees and charges to consumers. And for Intoxalock, I am forwarding this complaint to the state authorities and the Federal Trade Commission. INTOXALOCK and its employees like Gerson Lopez (He can be reached at 888-288-7884 Ext Number 516) need to be held accountable. Ethically, businesses like INTOXALOCK are expected to practice honesty and transparency in their pricing. PLEASE BE AWARE OF INTOXALOCK. DO NOT USE AN INTERLOCK FROM INTOXALOCK”
“My experience has been terrible just this week it will cost me around 500 dollars. Customer service is about 50/50 I usually have to call back to get someone I can talk with. My intoxalock failed me from what I understand using auto cleaner. I used it at 9:30 in the morning,and the test was failed at 7:30 in the evening. I have no kind of alcahol at all since my DUI. I ask about my bill being so high,and they say they can do nothing. All this happened after a calibration. I would advise anyone to try a different product.”
