Intoxalock Reviews

Name: Intoxalock
Rating: 1.19

1.2 Rating 425 Reviews

4 %

of reviewers recommend Intoxalock

Company Reviews

Questions

Metrics

1.2

Based on 425 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“do not go with intoxalock they absolutely suck and are zero help at all with any of the issues you may have. 0 stars”

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Posted 4 months ago

“Customer Service wait times are horrible I am trying to have my device removed but was unable to speak to someone. Do not use Intoxalock customer service is very bad”

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Posted 4 months ago

“Greatest scam ever”

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Posted 4 months ago

“Your company is a scam! My bf didn’t even drink and it still gave us a positive bac level”

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Posted 4 months ago

“I waited 45 minutes to schedule a removal and when someone answered, they immediately hung up. I had the mechanics that's affiliated with them work on my car twice and during both of those times, the mechanics weren't paying attention and interlocks lockout activated. The company took the money from my account and when I called to tell them to report the issue/mistake, instead of returning my money, they credited me. They made account negative and I had to find a way to get the money they stole. STAY AWAY FROM THIS COMPANY!”

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Posted 4 months ago

“They have way to many hidden fees it's horrible”

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Posted 4 months ago

“Terrible to deal with! Nobody speaks English, and they hang up on you when you asked to be transferred. Been on hold for two days trying to get appointment to get device removed. No answer!”

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Posted 4 months ago

“If I could give less than 1 I would. They have horrible customer service every time I call I'm on hold at least an hr. Today after 1.5 hrs I hung up. Go to another company if you can. I'm trying to get it off and I can't even reach these people”

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Posted 4 months ago

“Stay away liars scammers will constantly take from your bank account”

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Posted 4 months ago

“I've had better luck getting in contact with the DMV than these folks. There's nothing on their site for submitting for a letter of compliance so that leaves you stuck on hold for HOURS just to get the basics of anything. I've got no intention of being in this predicament again, but if I could go back in time I'd do everything in my power not to do business with such a horrible company.”

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Posted 4 months ago

“This is the worst company I have ever had to work with. I have been charged with two lockouts that were not my fault in anyway and can't get anyone who I can understand to talk to. They are a huge ripoff!”

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Posted 4 months ago

“This is the worst device, I have had issues since day one including buying 2 new batteries. Today I had a service 4 pop up and it took me 15 minutes before it finally allowed me to start my car, then 25 minutes to talk to someone at intoxalock and all they could tell it was a glitch. Kentucky should be ashamed to support this kind of service and yes I take full responsibility for what I did, but this so stressful. I would love to know what Kentucky does with all the money they get from this!”

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Posted 5 months ago

“Don't use this company for your iid, it'll ruin your car period”

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Posted 5 months ago

“Terrible customer service and can’t get ahold of anyone to help close my account”

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Posted 5 months ago

“Terrible customer service, they don’t know what they are talking about. They raised the monthly rate without notice despite it saying on their website that the rate is fixed for the entirety of the installation.”

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Posted 5 months ago

“If I could submit zero stars, I would. I am down to my last 5 months of dealing with this nonsense. Came in today to get my device calibrated and was notified that the cost of this service has increased 10 dollars. That's nearly a 50 percent price increase. Is this for real?”

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Posted 5 months ago

“Worst company ever . Please stay away from. Go with a different company”

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Posted 5 months ago

“The worst company i have ever had to deal with! They make EVERYTHING harder! DO NOT USE THEM! FAIR WARNING!!!”

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Posted 5 months ago

“They have some good customer service reps. But overall the wait is so long, and there is no way to get directly where you need to go in the call center. They have all these options but they need the emergency ones and the most common like calibration work orders, it should not take me hours to get a work order.”

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Posted 5 months ago

“customer service sucks..awaiting just to speak with someone over 45 minutes.. they take your $$$ but dont support within !!!”

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Posted 5 months ago

Intoxalock is rated 1.2 based on 425 reviews