Intoxalock Reviews

Name: Intoxalock
Rating: 1.19

1.2 Rating 425 Reviews

4 %

of reviewers recommend Intoxalock

Company Reviews

Questions

Metrics

1.2

Based on 425 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To say that this company is horrible, would be the nicest thing that I could say”

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Posted 5 months ago

“I have been waiting for 45 minutes to speak with a representative about approving the replacement of my device to a different vehicle. Last time, there was an issue with the mileage, and it took 95 minutes resolve. its frustrating that a multimillion dollar company doesn't have enough employees to meet customer needs.”

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Posted 5 months ago

“Do not use this company. Worst communication worst for fees etc ! They are a joke and rip off !”

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Posted 5 months ago

“They F Suck apparently no manager no proof of records”

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Posted 5 months ago

“Live in WA. ST. HAVE THE FLU BAD .many more money loss to the company. And they don't give a s it. Worst company ever.”

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Posted 5 months ago

“Garbage equipment, no customer service, app is useless. And some how this is the best company. What a joke.”

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Posted 5 months ago

“Nonexistent customer service. Barely usable mostly unfuctioning device. Will attempt to refuse removal and scam out of extra fees.”

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Posted 5 months ago

“Absolutely unacceptable. First 15 min device was installed, something they did made it so the accelerator would go off on its own, causing my 75 year old mom to nearly get in a car crash. Falutly device had to be replaced several times. Hidden fees. Lockouts for no reason that they MAKE you pay $75 each time. AND WORST OF ALL: Did not report my calibrations to the DMV, causing me to nearly lose my licence.”

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Posted 5 months ago

“The worst company ever , Try to charge you lockout fees every other month for random reasons. The equipment is older than I am. Ready to file a class action lawsuit on these clowns.”

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Posted 5 months ago

“Fucccing morons”

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Posted 5 months ago

“Go ANYWHERE ELSE”

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Posted 5 months ago

“Had my device transferred from on car to another. The device isn’t working and I got stranded three hours from home. I called customer service multiple times the yelled at me hung up on me told me it was my fault. 6 hours later I was willing to pay the only place open on the weekend he said it would cost me 340$ just for him to look at. I finally got a tow truck and the man canceled on me after I was already on the tow and on my way to his location. I had to tow it to a closed location. I had to rent a hotel for two days until Monday. Let me tell you that the original switch from my old car to my new car cost 400$ after Al the fees they tac on and I will be out more than 1000$ when I get this fixed. Their customer service is the cheapest outsourced to only people who second language is English. This is like a hostage situation because every time I try and get to someone who can provide a work order for removal no one answer the phone, hence hostage situation. Pick anyone else not related to this company you’ll save thousands and keep yourself out of danger especially if you are a woman. It’s as if they treat you like you are less than human for getting a dui. To top it off it appears that they deleted my online account.”

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Posted 5 months ago

“This company is the worse. All they want is money. Nobody seems to know what they are talking about. Please use SMART-START they are way better!”

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Posted 5 months ago

“Have a backup car charger. It got cold minus 20 so battery went dead. Failed to sync couldn’t start car. When finally someone showed up to jump start it locked me out. Waited 45 mins just to talk to someone. They have to schedule you at your service location which they failed to do 3 times. Had to pay for lockout and service recal. This company is terrible. All kinds of hidden fees and and this is second lockout, which counts a a violation which makes you have to deal With the Secretary of State. Everyone blames the other side. It’s all Intoxalock. Terrible on your cars battery.”

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Posted 5 months ago

“I've had intoxalock for 2 months now they messed up all my paperwork still haven't got it! My lease changed from 7 months to 90 days court ordered submitted all the paperwork they said they got it! they still haven't changed my lease! And as soon as I got it installed I needed to replace the alternator and battery!”

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Posted 5 months ago

“Intoxolock has genuinely ruined my life I've lost jobs because of their equipment malfunction. Had to wait a whole week to be able to get into the service center. They refused to fix it the last time relay went TT out and couldn't drive so couldn't work.....I'm almost homeless can't afford to get my lights or water turned on and their is nothing I can do.... And they don't tell you about the hidden costs and sketchy problems that start happening that leave you on the side of the road for no reason. This company has taken everything from me and keeps asking for more money”

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Posted 5 months ago

“These !diots have been bombarding my address with solicitation mail for months over an issue that was thrown out. I’m not surprised by their horrendous reviews on this site. People should read reviews of any business they intend to patronize.”

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Posted 5 months ago

“Violation 10 hot breath, screw u 2nd time”

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Posted 5 months ago

“This company is the biggest joke, go anywhere else if you can. It's the only place that's close to me so I'm screwed. First you can never find the customer service number on the website, when you finally do find it, it's all automated and you can never talk to anyone. I finally called the number to get service started so someone would actually pick up, they tell me I have to pay the $75 lockout BEFORE I can even TALK to a supervisor?? The reason I was locked out, it was -20's here all week so I was told to unhook the head unit and bring it in the house overnight. When I hooked it backup, it gave me 4 days before a lockout. The unit has been messed up since it was installed and about to fall apart, and it messes up settings on your vehicle, of course when you tell them, it's the vehicles fault and not the unit...”

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Posted 5 months ago

“Don’t ever use this company… I went into lockout because my breath was “too warm”… if anyone would like to file a lawsuit against them… let me know”

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Posted 5 months ago

Intoxalock is rated 1.2 based on 425 reviews