ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,499 Reviews

0 %

of reviewers recommend ipostparcels

Company Reviews

Questions

Metrics

1.6

Based on 2,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Write Your review

Tell us how ipostparcels made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You failed to collect the parcel 3 days in a row. You haven't answered any of the five messages I've sent you, and we had to resort to dropping the parcel off at your depot in Kent, even though a collection was paid for. The person at the depot didn't have a clue what was going on either. Absolutely dreadful service and I'll never use the company again.”

Helpful Report

Posted 10 years ago

“Shocking service from start to finish, item never arrived on time and all I got was lies from online chat.”

Helpful Report

Posted 10 years ago

“Booked a next day delivery, item eventually arrived after 3 working days, cost me over £13 to send and they offered me £2.66 back as compensation ! What a joke Also, you can't get anyone to provide any useful information on the phone. It may look initially cheap, but a dreaful service, please avoid them.”

Helpful Report

Posted 10 years ago

“Was looking for a cheap courier and this one came up cheapest in the search result. I booked a pick up, which was picked up as booked. Since then I've been checking the update on my parcel online and it continued to show "delayed". It's now 7 days since the parcel was picked up. This scandalous. I wish I could get my parcel back. This delivery normally takes 3 days. Very very poor. The price reflects it. Please avoid at all cost.”

Helpful Report

Posted 10 years ago

“Parcel has been delayed for 7 days. Emailed you 3 times no reply yet. Still says delay. What is happening with my parcel?! Just answer me”

Helpful Report

Posted 10 years ago

“What parcel???? Where is it??? I'm confused, did somebody deliver something to me? Can you help please. I'm expecting a package”

Helpful Report

Posted 10 years ago

“The absolute worst customer service I have had the misfortune to experience. Took them a month to deliver on a 'next day service' after a catalogue of errors and time wasting. They make it very difficult to contact them too, unsurprisingly. Avoid like the plague.”

Helpful Report

Posted 10 years ago

“UK FAIL again”

Helpful Report

Posted 10 years ago

“Your service is very poor... it took 4 months and over 100 emails to get a compensation for a parcel you have lost. There is no telephone number where we could contact you and emails seem not to be replied as they should... overall, very unhappy... only good thing is that you can collect from a safe place and as an option you can bring labels... apart from that you are just an ordinary courier as any other bad one”

Helpful Report

Posted 10 years ago

“20 living plants sent 27th January for Next Day Delivery arrived on 5th February after the sender and I both had to chase the package. The large package had arrived at the local depot on 29 January and had 'been mislaid'. Having raised a Case I received an email giving me the one-hour window for delivery. The parcel was found much later outside my door as the driver had not rung the doorbell. My phone call enquiring the reason for the delay took 30 minutes as I was No 30 in the queue. I was promised a call back before 7.00pm - this did not happen. I was also told to expect a reply to my Case No - this has not happened yet. Disgusted with the abysmal service. How often are smaller parcels mislaid?!”

Helpful Report

Posted 10 years ago

“Your driver did not even knock the door to say my parcel was there ,I was in the front room at the time and watched him walk the path and leave on my door step and walk away , he sat in his van for a few minutes then left. On going out to get my parcel I was disappointed to see a large hole in the book good job it was dry and I had seen it arrive others if raining and not noing it was there everything in side would have been wet though and of no use to me , meaning a complaint to the people I ordered from. as a first time costumer not good I wont be useing you.”

Helpful Report

Posted 10 years ago

“No you didn't deliver I'm still waiting very poor service can't even contact you your service is the worst ever”

Helpful Report

Posted 10 years ago

“It took 5 days from requesting the parcel be collected to it actually being picked up. The enquiries line is a very long wait and when you do get through the agent is not interested in your problem/complaint but just tells you what is on the screen. Very dissatisfied this led to me loosing my customer who was waiting for the parts to be delivered.”

Helpful Report

Posted 10 years ago

“has no support or 24h delivery, all parcels are delayed and never collect at least first 3-4 days then we just give up and bring to drop-off point.”

Helpful Report

Posted 10 years ago

“Sent 20 parcels this year valued £ 250-500. None of them delivered in 24h! Do not use collection service as they will never collect. I used only drop-off service, but still no good. One is damaged, open a claim ticket, no reply. They have No support!!!! don't bother open support ticket as they NEVER return or reply, we have 30 tickets opened.”

Helpful Report

Posted 10 years ago

“While the tracking information and delivery time estimates were very accurate the parcel it self was delivered damaged. The sender had clearly written "DO NOT BEND" across the package but it arrived bent therefore rendering the item I had purchased useless. I was advised by the driver whom saw the damage to sign for as damaged. This I did. I have contacted the retailer who sent the package as they are now pursuing a compensation claim on my behalf. I have sent in photos of the damaged goods plus the packaging with the handling instructions written on it. I am now awaiting a response from ipost with regard to my claim. I hope I am not waiting too long. A quick agreeable settlement may alter my tarnished opinion of this company whom I have had no previous experience of.”

Helpful Report

Posted 10 years ago

“booked pete but he did not show up ,but he did take the money and now cannot get it back ,so its pete the pilferer joe@tossoun.com”

Helpful Report

Posted 10 years ago

“UK Mail driver came to deliver a parcel to a business address at around 8pm on Wednesday. At that time, business was not operating as it shuts at 6pm. The driver left the parcel at the "door step", at least that is what i saw online today when i tried to track the parcel. At the business address, there is no door step, that could be seen as a safe place. Door step in this case is public street. The parcel is of course gone and anyone could have picked it up between 8pm Wednesday and 8am Thursday when first staff arrived at the premises. The option chosen when booking collection of that parcel was not to leave it in a safe place. I am very dissatisfied with the service i received from UK Mail. My parcel is gone and the inconvenience caused by your driver has financial consequences as well as leaves bad taste.”

Helpful Report

Posted 10 years ago

“You left my parcel outside my house with no signature. Its contents worth over £400- left on public street in an area with theft.”

Helpful Report

Posted 10 years ago

“The package came in a bag that was ripped to shreds!! And the who ever delivered it put it in my recycling bin that was waiting to be emptied, thankfully I got home before the bin men came. To say the least I was not impressed.”

Helpful Report

Posted 10 years ago

ipostparcels is rated 1.6 based on 2,499 reviews