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iRugs UK Reviews

1.7 Rating 77 Reviews

18 %

of reviewers recommend iRugs UK

Company Reviews

1.7

Based on 77 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Telephone

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iRugs UK 1 star review on 14th October 2022

iRugs UK 1 star review on 14th October 2022

iRugs UK 1 star review on 1st August 2022

iRugs UK 1 star review on 14th April 2022

iRugs UK 1 star review on 14th April 2022

iRugs UK 1 star review on 14th April 2022

iRugs UK 5 star review on 1st June 2021

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a rug. £179 in sale. Original price £300 very obvious flaw poor quality rug sent pictures but company say not damaged. To cost £22 to return refused to accept responsibility. Have taken up with trading standards but company is not British so can make their own rules when on phone I asked if the company wa in Uk. Told yes. Knew it wasnt they talked dollars and even suggested I put it into a thrift shop. Would not recommend this company at all”

iRugs UK 1 star review on 11th September 2020

iRugs UK 1 star review on 11th September 2020

Posted 3 years ago

“The rug I received bares no relation to the photograph, it is very cheap quality and does not lie flat despite folding it as instructed I wanted to put it on a wooden floor but it slips all over the place. The company says its Uk but it isn’t and you have to pay shipping to the US or Switzerland to return. Terrible quality and rip off for returns. Don’t buy!”

Posted 3 years ago

“Please do not purchase as they will scam you into play extra charges. I ordered a rug in June, unfortunately it was not true to colour so I returned it. They said I would have to pay the returns shipping charges which I thought was fair. However, after chasing my refund I got a fedex bill. This was not for the return but in fact for the original delivery. The refund has been paid for already and now I was asked to pay another £51.91 for the original import. When I bought the item it said free shipping as it does now if you go to buy an item. Please do not buy as they will send you an import bill.”

iRugs UK 1 star review on 17th August 2020

Posted 3 years ago

“I ordered two rugs from IRugs and at no point was it highlighted that the order would take 2-3 weeks at least to arrive! Very disappointed! Avoid this company!!”

Posted 3 years ago

“Omg, this company is not legit. Customer services doesn’t even exist, just an automated reply system for emails. I want to return a poor quality rug and can’t get in touch with them. Absolute farce and they’re not even based in the UK even though they use the name IRUGS.UK”

Posted 3 years ago

“Customer Service does not exist! Have waited more than 15 mins, three times trying to reach them both morning and afternoon, but then it just disconnects saying that there is no one to take the call. Have also emailed and got an automated reply. Waiting for someone to come back with option for returns. Not worth it. Just avoid!”

Posted 3 years ago

“Atrocious quality rugs topped only by the most useless "customer care" team I've ever had the misfortune of dealing with! I can't recommend strongly enough buying from literally anybody except irugs”

Posted 3 years ago

“Been over a month and haven't received anything from them. They haven't bothered to reply to my emails. Absolute scam artists and I will turn up at their office to get my money returned if I have too.”

Posted 3 years ago

“As with many of the people below, the rug I received was of poor quality and not the colour I was expecting. The person on the customer service line is pleasant and offered me a 50 pound refund on my rug of 99 pounds. This shows how much the rug is really worth. I decided to still return and have been trying to nearly 3 weeks. I was told it would cost me 22 pounds to return or now I could have 25 pounds off or 25% off a new rug!!!! If I was going to take the money option I would have gone with the 50 pounds option. Anyway, I am still waiting for TNT to contact me as this company is not in the UK, but the US and Switzerland. I haven't heard anything from TNT despite numerous e mails and yes I have looked in my JUNK e mails. Still waiting for my refund. Buy local and check reviews. I am normally meticulous at reviewing before I purchase, this one slipped by me. Don't make the same mistake”

Posted 3 years ago

“I have tried to contact irugs about a rug return, I have emailed,phoned, and they do not reply, when the rug was delivered I thought there had been a mistake,because I paid £189.00 for it and it was worth about£20.00 because it was wafer thin and had a crease which I could not remove,the company is American and trading in the uk,and the advert makes you feel that you are dealing in the uk when you are not ,very misleading,I feel I was totally ripped off,I have asked for assistance to help me return the rug because I am shielding with the corona virus and cannot fo out because I have cancer,and I do not get any reply from irugs,I am stuck with this rug,which will go to recycling this week at my loss of £189.00 my advise,do not,do not, do not buy from this company.”

Posted 3 years ago

“Customer service is terrible, I've sent 5 emails and no replies. My rug was returned by Fedex. I am still waiting on my refund. It cost me £60 to return to Switzerland despite the company advertising irugs.co.uk , I may need to reach out to my bank to help, purchase was over £500.”

Posted 3 years ago

“Absolutely terrible rug and a con attached. Cheap con trick. Halved the price when wanted to return it and when eventually agreed ,wants to charge £40 for return. You think you can do that? WE ARE TALKING TO THE BANK AND THE CONSUMER ADVICE . DO NOT BUY FROM THIS CON COMPANY.”

Posted 4 years ago

“Nothing like the colour shown on advert. Poor quality on binding. All together scam company. No one will answer me on phone or email in respect of getting return details and refund. DO NOT ORDER FROM THIS COMPANY. ! !”

Posted 4 years ago

“I ordered a rug from them only to find out it was shipped from the US. The website is misleading, there is no returns information init either and can only be obtained by contacting the support. I was told I had to send it back to their warehouse in Switzerland it back to the US. Alternatively, they would offer a FedEx label but will deduct £36 from the refund amount. The rug itself I of very poor quality, I did not expect much for the price but what I received was very disappointing. It was also fold”

Posted 4 years ago

“I ordered from IRugsuk two products, I thought the company was based in the uk given the company title, but soon found out the products were being shipped from the USA. When they arrived they were nothing like the photographs on the website. THey had been photographed to look much bigger than the actual product size and were of poor quality. I requested to return the products, and was told that my nearest shipping point was Switzerland. It cost 40£ to make the return, for two rugs that cost £100. They confirmed that they had received the rugs back beginning of January, and despite chasing the company they have still not refunded my money - I have spent £140 with no rugs, and no refund in sight, four weeks and counting. DO NOT BUY from this company.”

Posted 4 years ago

“I ordered 10 by 13 foot's rug. First instead of rolls the rug they band it half and fold it in flastic. Which damage the quality and I found the small part of the rug is damage. With price of rug quality did not match. Hard to contact customer service team.”

Posted 4 years ago

“Rug didn’t look anything like the photos and when I complained they offered me a refund but when it came to actually refunding the amount they said they would they haven’t. I’ve tried to talk to them about it but they won’t answer any of my emails. Also if you are considering returning a rug you have to send it to Switzerland despite the website saying they have lots of bases around the world. Avoid this company!”

Posted 5 years ago

“I bought a £130 runner rug from iRugs UK. It was the wrong shade to how they described it and as they advertise that returns are free I tried to return it. They don't give to return address to the US only to Switzerland, even saying that's not the correct address to return it to. I have sent emails and phoned but still they won't give an address. The name iRugsUK is misleading as one is not aware they are are foreign. DO NOT BUY FROM THIS COMPANY unless you have seen the rung first cos you won't get your money back. I will take this off and apologise if I do get a full refund”

Posted 6 years ago

“Ordered 6' x 9' Classic Aubusson Rug and the colour of the rug was not as expected so it doesn't fit in with our room. We've called twice and emailed three times to try and return the rug. No one has responded to email. The phone was answered the second day I tried. However the information I requested to be able to return the rug was never sent through. We continue to try and return the rug so we can have our money back.”

Posted 6 years ago

“I was not happy with the colour of the rug with my decor when it arrived and then informed it had to be shipped to Switzerland for return - otherwise a "goodwill" refund of £40 would be made against a purchase of nearly £200. Disgusted with this as it is not made clear when purchasing. Would advise unless absolutely sure, don't buy!!!”

Posted 6 years ago

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iRugs UK is rated 1.7 based on 77 reviews