“The iSmash website advertises that they deal with water damaged iphones so I took my 12 yr olds iphone to the iSmash store in Guildford after it had been dropped down toilet. Was charged £20 for what is described on their website as "diagnostic test which will show them what component has been damaged". I explained I could not get it to switch on. An hour after I paid the £20 I got a call and email to say they could not repair the phone as it was a logic board issue and they could not do this. (Their website also says they repair logic boards!). When asked specifically what was wrong with the logic board the guy said he didn't know as the phone wouldn't switch on! I had told him this at outset. Was ripped off £20. If you have a smashed screen they seem ok but don't bother if it's water damage. Should be reported to trading standards”
“Absolute garbage. Think very hard before you drop your phone into this licence to print money operation. TAKE PHOTOS of your phone if you can because they are unlikely to return it in the same condition you dropped it off in. Go to Timpsons, go back to manufacturer, anyone but these guys. They don't honour their warranties. Don't be fooled by the clinical look of the branches or the cutesy branding. I am disgusted by the service received.”
“Absolutely terrible experience. The Bristol branch ended up making my phone worst than before. Cracked my screen, came to iSmash to get it sorted, they quoted me £250 but to pay it via Klarna in 3 instalments. Gave me my phone back after a day and the sound didn't work but before cracking the screen, the sound was working perfectly fine. So they said that they will fit in a new speaker under warranty which they did...so why was it still not working after? They scratched my screen when they were fixing that also. They said that I can send it to their London office for £100 but I thought I am under warranty for the price I was paying? They also said that I can get a refund but they would reverse the repair - so put my old parts back. I chose that because i am not paying anymore money over this phone and to people who made it worse. They revered the repair and now my phone will NOT turn on. They said that the screen will be in better condition than before...so why is it not switching on? Absolutely ridiculous and a waste of time. Why employ people who cannot fix a phone and make it worse? Absolute cons.”
“Brilliant - I took my Father's iPad in and they repaired it in a hour and the manager went to Oxford St to get the necessary part - quite frankly superb service. Thank you so much.”
“I had a serious slow operating problem with my I-pad 3 and after online diagnosis by Apple Technical (really good prompt service) was informed the battery was caput and my options were really to buy a new one. When I enquired at Peter Jones, Apple display, an assistant there recommended iSmash in Kings Road who may be able to replace the battery. Went there and was ably dealt with by James and NIcholas, and after really good advice and service have today collected my restored repaired I-pas which is back up to warp speed. Really good professional service.”
