“I broke my phone's screen. It was repaired in just 3 hours in the canary warf shop. Currently they have a partnership with samgung so they use original products. I am satisfied with their job, my phone is in perfect condition. Thank you!”
“Ismash Kings Road have done a great job, time after time. From replacing batteries in 'dying' phones to screen replacements, all done in super fast time. Contrary to what many others have posted here, they were very up front about not being able to mend water damaged phones and saved me the ÂŁ20 investigation fee.”
“Brilliant - I took my Father's iPad in and they repaired it in a hour and the manager went to Oxford St to get the necessary part - quite frankly superb service. Thank you so much.”
“I had a serious slow operating problem with my I-pad 3 and after online diagnosis by Apple Technical (really good prompt service) was informed the battery was caput and my options were really to buy a new one. When I enquired at Peter Jones, Apple display, an assistant there recommended iSmash in Kings Road who may be able to replace the battery. Went there and was ably dealt with by James and NIcholas, and after really good advice and service have today collected my restored repaired I-pas which is back up to warp speed. Really good professional service.”
“Went to the Westfield city branch because my phone wonât charge. Was told it required a change of charging port for ÂŁ49. Left the phone with them and was told the very next morning that they tried everything including changing the battery but it wonât work. The phone is good as dead but they are willing to sell me a iPhone 8 for 180 đ. Took my phone down the road to a phone repair kiosk and the guy changed the battery. Iâm now typing this review with my working phone.
I gave them an extra star because they didnât charge me.”
“Went to this place as instructed by my insurer, they replaced the screen, which is very faulty I canât touch choice options on calls/answer important hospital calls, so had to remove the ÂŁ10 screen protector they put on. Still not working. The back has since shattered and cut my hand in two places. On top of this I keep getting iPhone alarms the battery they used is poor, on taking the warrenty down i was explained they will not replace the obvious faulty screen as Iâm an insurance company client, not a paying one?! He even admitted using poor parts. On trying to go back I have left my ÂŁ300 Sony and earbuds. The shop at BoxPark is now closed up. I fully expect them not to be here on my return. Deeply sadden & shocked at this service
Never use. Your device will be returned worse as they plunder your iPhone for genuine parts and rack up big bills on your insurance company. Actually criminal.
I will be requesting shop CCTV from today and fully complaining”
“We were booked in for a repair appointment. The guy never turned up and when contacted he said they were closed on the day, with no explanation as to why he booked in appointments for that day.”
“Took my iphone in for replacement camera glass and they scratched my iPhone screen!! I have ended up with more damage than I started with and they claim it wasn't them, when it clearly was. They never documented any scratches on the phone when I handed it over, but after going back several times to speak to them since, they now say they wrote down that it was already scratched (conveninently they only mention this now). So now they've charged for a replacement camera glass, they've damaged my phone and they've lied to my face about it. To get the screen repaired will now cost way more than the initial camera glass and they don't even use quality glass so I'm now downgrading my phone from apple parts to their awful quality parts.
To top it off, they fitted the wrong glass for the camera glass replacement which they didnt tell me until I complained the next day so now theyve ordered the right glass but i still dont have a fixed phone! What absolute cowboys. Avoid at all costs!”
“If possible I would give them negative 5 star. The company is horrible, do not fall in the trap of battery replacement as the company will be busted very soon, they don't have any money to run the business and the investors has declined to invest furthermore.”
“Really poor customer service , rude staff, do not honour warranty repairs and justify a 45 min appointment taking 2.5 hours by referral to small print on T&Cs . They are not even cheap and donât use genuine apple parts !
Will never use again”
“If I could give them 0, I would. Do not waste your money on ismash and their âwarrantyâ. I spent ÂŁ100+ on replacing my screen and battery on my iPhone. The battery they used was clearly faulty. It would burn up my phone and make it unusable. The screen didnât work either. The battery got so hot, it smashed the screen and has damaged my phone/front camera. I called the team and explained (although they kept speaking over me) and was told it would be sorted under warranty. I paid ÂŁ4 to park, went to the shop and was then told it wasnât going to be fixed under warranty. They are con artists. I suggest avoiding them.”
“Sent an iPad in for a battery replacement for a battery replacement, returned with a cracked screen, covered in dirt and adhesive around the frame from a rushed and sloppy repair.
They insist on a passcode to carry out tests, and waiver liability if you donât, tucked in the small print. Why you need the passcode for a battery replacement. No idea. Stay clear of these lot.”
“Phone repair apparently left the waterproofing faulty so two weeks after a screen repair it was water damaged and dead. At least if you read this then realise this place doesnât do the great job they advertise. At least save yourself some money and get a cheap screen repair.”
