iSUBSCRiBE Reviews

Name: iSUBSCRiBE
Address: 559a King's Road, London
Rating: 3.93

3.9 Rating 1,967 Reviews

70 %

of reviewers recommend iSUBSCRiBE

Company Reviews

Product Reviews

451

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Phone:

020 7199 0161

Email:

support@isubscribe.co.uk

Location:

559a King's Road
London
SW6 2EB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You offer £5 off vouchers in emails, which you then say in the small print have run out! The website offers £2.50 off but when you get through to the checkout there is no box to put the offer voucher in. Misleading advertising- very poor indeed.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry that you received a message that the £5 voucher codes had run out! I have generated one for you and emailed this to you separately. The £5 and the £2.50 voucher codes can be entered into the gift voucher area of the checkout- this is just before you enter the bank details Kind Regards, Hannah

Posted 7 years ago

“As my Granddaughter has still not received her first magazine I feel that so far the service has not been good”

Helpful Report

Posted 7 years ago

Thank you for your review Caroline I am sorry that the first issue hasn't arrived in the time you would have expected. I have contacted the publishers for the start date, this is the issue dated 18th January and this should arrive with the recipient the week before this date. I hope she enjoys the magazine!

Posted 7 years ago

“I ordered a subscription to BBC Wildlife as a Christmas gift for a young person and was told I would receive a copy of the December edition to give him as the present and let him know what he would be getting for the next year. The magazine has not arrived.”

Helpful Report

Posted 7 years ago

“Subscribed to 'Kitchen Garden' and was told to download Zinio, which I did - on my computer, tablet, 2 Fires, one Motorola and a BlackBerry Android. No sign of it anywhere; £25 down the drain. NOT recommended”

Helpful Report

Posted 7 years ago

Thank you for your review I have located your order and i can see this was flagged as a gift. You will have received a gift email in which you have to activate the subscription via a link on the gift email. You can then set up a Zinio account, or login to your existing account. The magazines will then be in your library. I have re-sent the email today, if you have any trouble please contact me directly and I will be happy to help you- hannah.wood@isubscribe.co.uk

Posted 7 years ago

“Web payment section wouldn't be work so had to use the telephone”

Helpful Report

Posted 7 years ago

Hello Thank you for your review. I am sorry that you had trouble ordering online, if you have any information about the error we would be grateful if you could please share the information with us, so that we can use this to improve. If you have any further queries please dont hesitate to contact isubscribe on 0207 199 0161 or support@isubscribe.co.uk

Posted 7 years ago

“Nothing I pressed the wrong button sorry”

Helpful Report

Posted 7 years ago

“I only ordered this magazine last week and already I am being asked to write a review. How daft can you get? A review request at this time simply irritates and can only be counterproductive as far as iSubscribe is concerned. Perhaps to request a review after the first issue of the magazine has been received would be in order.”

Helpful Report

Posted 7 years ago

Thank you for your reply John isubscribe ask you to review your order experience, not the magazine itself. I hope that your order was easy to place and that your gift recipient enjoys the magazine. Please dont hesitate to get in touch if you have any queries along the way!

Posted 7 years ago

“I signed up to receive a subscription and within 24 hours of my taking and paying for my order, you sent me a details of your Black Friday event with order price reductions. Doesn't seem at all fair.”

Helpful Report

Posted 7 years ago

“I have recently purchased a repeat subscription to Dalesman and notice I have been charged twice. One amount for £32 and one for £29.50 ( which is the correct one) I did notify you by e-mail but clearly this has not either been received or dealt with. Your Jennifer jar.doha@gmail.com”

Helpful Report

Posted 7 years ago

Thank you for your review. I can see that customer services refunded your duplicate order at the end of November. Please don't hesitate to contact us for any future queries!

Posted 7 years ago

“Well first of all I did the order through my work rewards ,,but so far ha e not been allocated the wow points so have had to put a claim in ,secondly you gave a five pound of voucher to use on my next order Which I want to use but the code is invalid ,so I ask will I ever seen my magazine”

Helpful Report

Posted 7 years ago

Hello, Thank you for leaving a review. I can see that an order for Men's Health was successfully placed on 17th November. I am concerned that your £5 voucher code did not work, please could you email the code to hannah.wood@isubscribe.co.uk? I can then look into this immediately for you.

Posted 7 years ago

“Magazine or confirmation of magazine has not arrived”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Please be advised I have located your order and can only apologise your email confirmation was not received. I have now had this re-sent to the provided email address. In regards to your start date, I have sent you a separate message detailing this.

Posted 7 years ago

“after signing up for the 12 month subscription. I have not received notification when I will receive my first publication or did the agent advise.”

Helpful Report

Posted 7 years ago

Thank you for your review. Please be advised we are a third party subscription company who take orders on behalf of the publishers . As we does not handle the actual dispatch of the magazines we are only able to offer guidelines regarding delivery dates. As yours in a bi- monthly publication, you should expect to receive your first issue within 6-8 weeks time, from your order date, as stated on your email confirmation. Please note you will also receive a letter in the post from the publishers at a later time to confirm the exact date. I hope this helps.

Posted 7 years ago

“I ordered a subscription and was told it would take five weeks for the first magazine to arrive as this was a gift I had hoped it wold be sooner. Also a gift card with it would have been appreciated.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for leaving us a review. Please be advised for all monthly publications we have to make our customers aware delivery can take between 4-6 weeks. In most cases they come sooner, but as we do not send them we cannot guarantee this, which is why the industry guidelines are set. In regards to a gift card, we can set up an icard for you. I have sent a separate email to you for you to provide the relevant information for this to be set up.

Posted 7 years ago

“the website does not easily accommodate gift vouchers. The telephone service is totally acceptable.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry that you couldn't easily navigate the redemption of your gift card. On the checkout there is a section where you can enter your gift card number and the amount to pay will be reduced accordingly. If you are having trouble ordering please contact us on 020 7199 0161 and we will be happy to take the order over the phone for you

Posted 7 years ago

“I made a purchase in error and needed to change my order. They do so immediately but I had to wait over a week and two more phone calls for a refund and was then sent a cheque.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. isubscribe are able to refund directly to a customer via their original payment method within 48 hours of the order being placed. After this time, the order and original payment is with the publishers who handle fulfilment. In this instance the refund was to come from OK magazine, which is why this may have taken a little longer as this involved isubscribe liaising with OK regarding the refund. I am sorry that you were disappointed, however I hope the magazine ordered is enjoyed by the recipient!

Posted 7 years ago

“No confirmation of subscription or when it would start, no instruction how to log on to e telegraph, no email sent when had to request resetting password because TS number not recognised. Result: no electronic newspaper!,,,,”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry that the order confirmation email did not reach you, if you'd like us to re-send this please get in touch. The Telegraph send you login information separately, as this is fulfilled by themselves. i have contacted them today to let them know you are having trouble getting the online version, they advised to go via their app, enter your TS number with capital T&S and also to include a space where applicable in your post code. If you are still having difficulty please contact us on 020 7199 0161 and we will be happy to help

Posted 7 years ago

“the email wasn't sent to my sister in law on her birthday - the magazine arrived without any information, she thought I hadn't bought a present”

Helpful Report

Posted 7 years ago

Hello Vanessa Thank you for your review. I am sorry that the icard was not received. Perhaps this went to the junk mail box. I know it's late now but we can re-send icards and these can also be re-sent in your account if you'd like to do this.

Posted 7 years ago

“unable to process code which would have given me james martin cookbook. Phoned and emailed and still have not got a result . VERY DISAPPOINTED”

Helpful Report

Posted 7 years ago

Hi there Thank you for your review. isubscribe haven't offered a code to redeem a James martin cookbook therefore I think this must have been an offer that you received directly with Sainsburys magazine. I apologise for any confusion, I hope you enjoy the recipes in the magazine!

Posted 7 years ago

“Failure to fulfil an order, which incidentally was a Birthday gift. I ordered and paid for the subscription in July and to date we have only received one copy of the magazine despite six different phone calls. This months issue has still not arrived and yet the new one is due out next week. Definitely NOT happy and this is not the first time. Last year we had the same problem plus the paper quality is getting worse. It wouldn't be so bad if they offered some complimentary magazines but no nothing! May as well just go direct to local newsagent.”

Helpful Report

Posted 7 years ago

Dear Rosemarie ,Firstly I would like to thank you for taking time to review us. I apologise that this gift has not been smooth running; this is due to the magazine changing to a new dispatch agent. Which has slightly delayed two of the recent issues. You should have received an issue in August, I have sent you over a personal email to check the delivery address and provide further information also compensation for the delay experienced due to the change of dispatch companies. Please note we do not publish the magazine, I have passed your feedback of the quality of paper to the publishers and they will take note of this. Please do let us know if we can be any further assistance. Kind regards, iSUBSCRiBE

Posted 7 years ago

“I ordered over the phone. About three to four mistakes in the short message. Also, not a very friendly telephone operator. Also, answerphone message saying they don't open the lines until 9am - but it was five past!”

Helpful Report

Posted 7 years ago

Dear Catherine, Thank you for taking the time to leave us a review. Firstly, I would just like to apologise that ordering your subscription over the phone included some difficulties. We do aim to make ordering on the phone a little easier for our customers who do not feel confident ordering online, so I can only apologise this was not the case. In regards to our opening hours, we are a small customer service team. Unfortunately, if both phone lines are busy, you will be directed to our answer phone. Here you will be given the option to leave a voice message, which we aim to respond to straight away. Please do let us know if we can be any further assistance. Kind regards, iSUBSCRiBE

Posted 7 years ago

iSUBSCRiBE is rated 3.9 based on 1,967 reviews