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iSUBSCRiBE Reviews

3.9 Rating 1,967 Reviews

70 %

of reviewers recommend iSUBSCRiBE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Re subscription of Good Housekeeping from Hurst Magazines to an address in Germany: editions have not been delivered and/or same edition has been delivered twice following my phone calls. It is now September. The last edition delivered was for the month of May. Hurst say they have dispatched the magazine on time so the fault lies either with yourselves or with the contracted delivery service in Germany. Get it sorted.”

Posted 6 years ago

“Every time I try to get through on the phone, you are always busy.. I have not received July and August magazine .. Please contact me on 07975843527 ...”

Posted 6 years ago

“I ordered a subscription as a gift for someone else. During the ordering process I was asked when I wanted it to start and ticked the "immediately" box, expecting that to mean the next available issue. It then took 18 days for the first issue to arrive.”

Posted 7 years ago

Thank you for your review Martin. Subscriptions start with the next available issue and the issue before 10th March when your gifted subscription commenced was already labeled up for dispatch and therefore wasn’t included within the subscription unfortunately. I understand that you selected 'Yes' when asked 'is this a renewal?' however because your subscription had already expired this started with the next available issue I am sorry that you feel the gift subscription started with too much of a delay, if there’s anything myself or my team can do to help with any future queries please do let me know. Kind Regards, Hannah Wood General Manager

Posted 7 years ago

“I believe this group sold/gave my email address to a vast number of people/sites as I have been inundated with thrash from the likes of mortgage sales to viagra. I am furious and upset to have given my details to the group.”

Posted 7 years ago

Dear Mrs Bleasdale Thank you for your review. isubscribe guarantee that we do not pass on your contact details to any other company other than the company who fulfil your subscription. Comag fulfil your subscription and they also do not pass on any customer information. This is highlighted in our company policy and terms & conditions. I am sorry that you have received unwanted spam emails however this was not triggered by isubscribe Kind regards, Hannah

Posted 7 years ago

“Still waiting for my sons subscription of the Economist to start ! Ordered for Christmas and still no sign .”

Posted 7 years ago

Thank you for your feedback. I am really sorry to hear your subscription to The Economist has not yet been received to the recipient. I have contacted the publishers who have confirmed some issues should have been received so I will send you a separate email detailing all the relevant information- I hope this helps!

Posted 7 years ago

“As the order was a Christmas present, I requested that a gift notification be emailed to the recipient on Christmas Day, to date that email has never arrived. Why? as this option was available from the drop down list.”

Posted 7 years ago

Thank you for your feedback. I am really sorry to hear the icard created on the 20/12/16 was not received to the recipient, as requested. I can only assume this may have been a technical fault from our side or the icard was re-directed to her Junk mail, for which we apologize for. I am aware this may be too late to re-send but if you would like to alter the message and have this re-sent, we would be more than happy to do so.

Posted 7 years ago

“I managed to find the magazine I wanted at a the price I expected however, I asked that a email/ICard be sent to the recipient after all it was to be a Christmas gift, neither Icard or magazine have yet been received, and the recipient left to think I'd forgotten her at Christmas.”

Posted 7 years ago

Thank you for your review. I'm really sorry to hear the icard created for the recipient was never received, spoiling their Christmas gift! I can see looking over your account this was created on the 27/11/16 with your message included. I will of course have this re-sent, even if it may be a little too late! In regards to her subscription, I hope she enjoys!

Posted 7 years ago

“I've been getting bombarded by emails since ordering my magazine despite ticking the box for no emails, and unsubscribing. Avoid isubscribe!”

Posted 7 years ago

Thank you for your review. Please be advised we only ask you to review the experience as a whole, while placing your order on our website . We are aware the magazine would have not reached to you so we do apologise if you feel this was sent too soon.

Posted 7 years ago

“Choice of magazines was poor if you only had a voucher to use. Too many items were direct debit only. Also the cost was excessive and represented little or no saving against going direct. I would not wish to receive a subscription voucher in future !”

Posted 7 years ago

Thank you for your review. Firstly, I would just like to apologise your gift voucher was not what you had hoped for. We are a third party subscription company and DD payments are handled from the publishers, which would explain why our iSubscribe gift vouchers cannot be used against these, along with a direct debit subscription being a continuous payment. I apologise for the inconvenience this may have caused when trying to select your magazine.

Posted 7 years ago

“Having ordered a subscription in October for a November birthday present, it was delivered after Christmas and only after I had to telephone to remind the company that I had ordered it. Altogether, fery disappointing for the child involved.”

Posted 7 years ago

Thank you for your review Claire I have contacted Warners Publications to find out why the first issue was received after the 4-6 week lead time. They explained that from October time they start all gifted subscriptions after Christmas, with caution that these might be Christmas presents. They apologise that this was not communicated, and your subscription should have started earlier in accordance with isubscribe terms. I have emailed Warners to discuss this and to make sure this doesn't happen again.

Posted 7 years ago

“The magazine is due on the first of every month, unfortunately the Lincolnshire life which was bought as a gift hasn't been delivered as yet,”

Posted 7 years ago

Thank you for your review Graham I have called Lincolnshire Life today and the first issue is on it's way now, if it hasn't already been received. I hope the recipient enjoys the magazine!

Posted 7 years ago

“Just to say on signing up, the first copy of magazine should be posted immediately. There should not be a 4-6 week delay!”

Posted 7 years ago

Thank you for your review Natalie Tatler is a monthly magazine and subscribers start with the next new issue, Im sure you would like the magazine sooner however due to the monthly schedule, and the fact that subscribers get the issues before they hit the shops, this is why there is a lead time of 4-6 weeks for a monthly We hope you enjoy reading the magazine!

Posted 7 years ago

“Bought as a xmas present for my daughter and included the option to receive an email on xmas day to tell her about the subscription to Tatler magazine. Really disappointed that she did not receive the email - thought it would be a nice surprise for Xmas.”

Posted 7 years ago

Thank you for your review Colette, I am sorry that the icard was not received. This can be re-sent from your account, or if you would like isubscribe to re-send this for you we will be happy to do so. You could email me directly on hannah.wood@isubscribe.co.uk and I will re-send this right away

Posted 7 years ago

“Bad communication. I purchased a Prima subscription for my daughter-in-law and not only was the £5 voucher NOT recorded but iSubscribe have managed to issue 2 separate subscriptions at 2 different prices.”

Posted 7 years ago

Thank you for your review Mrs Etherington I have located your order and you have ordered 2 Prima subscriptions, one of which the £5 voucher was redeemed against. The amount paid for your subscriptions has now been transferred to the publishers, therefore I have emailed them to ask that 1 subscription is refunded to you. I will also now send you a separate email to confirm the details.

Posted 7 years ago

“I subscribed to 2 different magazines individually as a Christmas gift for someone and ticked the box for an email to be sent to her. Neither gift email arrived. Thankfully, I was with the recipient on Xmas morning that I could show her what had been purchased but it would have been a much nicer surprise had she opened her email and found it there.”

Posted 7 years ago

Thank you for your review Maureen, I am sorry the icards were not received, these can be re-sent in your account, or I can re-send this right away for you if you could please email me to request this- hannah.wood@isubscribe.co.uk I understand this must have been disappointing as the icard was relied upon to announce your gift, for which I apologise. I have since had IT look into the matter

Posted 7 years ago

“Not yet received.”

Posted 7 years ago

Thank you for your review Mr Hemingray I have contacted the publishers for the start date, this is the February issue due with you on 25th January I hope you enjoy the magazine and the gardening tips!

Posted 7 years ago

“I bought a subscription to British Archaeology as a Christmas present for my husband. I was told that an e message announcing the subscription would be sent to my husband's email on a date of my choosing (Christmas Day). This message never arrived and still hasn't.”

Posted 7 years ago

Thank you for your review Judith I am really sorry that the icard was not received! I have asked IT to look into this, in the mean time I have re-sent the icard. I know this is a little late but I hope your husband enjoys the magazine. I have called British Archaeology today, the first magazine will be posted next Friday and will be the Jan/Feb issue

Posted 7 years ago

“I specifically asked if the person i was buying a subscription for was not already receiving the sunday times travel magazine ( she being jane porter from kemble close in potters bar, herts) I was assured she was not but she already receives this magazine. Can u offer alternatives?”

Posted 7 years ago

“Price nearly ten pouns higher than last year .very disapoined about this”

Posted 7 years ago

Thank you for your review As isubscribe are a third party subscription agent, the prices are provided to us by the publishers themselves. I am sorry that the subscription was more expensive this year, however I hope this will be enjoyed each month!

Posted 7 years ago

“This subscription was a gift for someone and I arranged an email to be sent to them but it didn't arrive. Also, i ordered this through Quidco but as of yet haven't had mu”

Posted 7 years ago

Hello Mr Bastow Thank you for your review Please accept my apologies that the icard did not arrive as scheduled. Trusting that this is not in the junk or spam folders, this can be r-sent from your account- or I will be happy to re-send this for you if you could please email me directly to hannah.wood@isubscribe.co.uk Kind Regards, Hannah

Posted 7 years ago

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iSUBSCRiBE is rated 3.9 based on 1,967 reviews