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iSUBSCRiBE Reviews

3.9 Rating 1,967 Reviews

70 %

of reviewers recommend iSUBSCRiBE

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020 7199 0161

Email:

support@isubscribe.co.uk

Location:

559a King's Road
London
SW6 2EB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 copies of Gardeners World May addition on 25th April, still not arrived. Contacted customer service twice (1st email not answered) after 8 days received reply telling me they have been posted, should have arrived 4th May but maybe delayed so please wait a few more days!!!! They took my money on the 25th April. Not happy, seen in shop wish I had waited and bought them there, probably sold out by the time this gets sorted.”

Posted 3 years ago

“Ordered iD magazine for a gift 4 months ago for a friend and she still hasn't received anything??”

Posted 4 years ago

“I have purchase digital subscription , i have not received any instructions .I have also raised this issue with customer service but still no replay.”

Posted 4 years ago

“Be very careful with using this company. 9 weeks after taking my order for a monthly subscription I still haven't received any items. I contacted them after 6 weeks and was told I'd receive the magazine within 2 weeks but it didn't and still hasn't come. Complained to customer service again on week 9 and didn't even get a response I've had to raise a dispute with PayPal”

Posted 6 years ago

“I paid for 12 months . I have just been charged for another year no email, no contact to ask if I wanted to renew, no option to cancel. I do not want to subscribe for another year and i haven't been given the option!!”

Posted 6 years ago

“I bought a subscription in December. 12 Months Wallpaper Magazine. It is now March 7th and still nothing. This was a Christmas gift which makes it all the more embarrassing. I asked to cancel but they said it was on its way. I did not ask for it to be sent again. I asked for my money back. Simple”

Posted 7 years ago

Thank you for your review. I have located your order, my colleague has previously corresponded with yourself to advise that the subscription to Luxembourg commenced with the March issue which should have arrived by 9th February. This was arranged to be re-sent this week. I have processed a refund to you today, via your original payment method. Please accept my apologies that you experienced delivery problems with your gift, I will contact the magazine publishers who arrange distribution about this. Kind Regards, Hannah Wood General Manager

Posted 7 years ago

“No notification that my iCard has been received by my wife. And the magazine delivery has not yet commenced, leaving her extremely upset.”

Posted 7 years ago

Dear Mr Englender Thank you for your review. I am sorry that the magazine has not arrived, i believe my colleague has corresponded with you today to advise that the subscription commenced on 4th February. As nothing has been received the subscription has been extended by 5 issues and the magazines will arrive in a brown envelope moving forward. If I can help with anything else please do get in touch Kind Regards, Hannah Wood General Manager

Posted 7 years ago

“This was supposed to have been a gift, however it has taken over 6 weeks to get any confirmation of the subscription from the publisher and when it has arrived they've increased the price of the subscription. The lack of any correspondence meant I thought the order had not gone through. I have no idea when the magazine will be sent to the recipient for whom I ordered the gift, but their Birthday has already gone.”

Posted 7 years ago

Dear Miss Prigg Thank you for your email. I apologise for the information sent to you, I have contacted Traplet Publications today to ask what has happened, they have confirmed that they have now cancelled the Direct Debit entered as £10.50 every 3 months and are currently re-entering this as £9.95 every 3 months, as advertised. They have not yet taken any payments for this order and you will receive a confirmation letter with the amended details. The subscription will start with the issue dated April 2017 but Traplet have arranged for the current, March 2017 edition to be sent free of charge by way of an apology. Kind Regards, Hannah Wood General Manager

Posted 7 years ago

“It is difficult for me to make a comment as I have yet to receive the magazine!”

Posted 7 years ago

Dear Mr Salter isubscribe ask that our website and customer ordering experience is reviewed, as you haven't had the first issue yet I have called Primas media and the first issue will be the March/April issue number 128 which is due next week. Kind Regards, Hannah Wood General Manager

Posted 7 years ago

“My daughter never received her email on her birthday confirming her present so I will cancel the next 6 month subscription. She's checked all aspects junk spam nothing. So I feel you've really let me down and more to the point her..”

Posted 7 years ago

Dear Mr Wheatcroft Thank you for your review. I am very sorry that the icard wasn't received, I have just re-sent this now, although I understand this would have been required on the recipient's birthday and I can only apologise that this didn't reach her. I hope that your daughter enjoys her present, I have contacted the publishers for the start date and the subscription commences with the April issue which will be received in just over 1 week's time. Kind Regards, Hannah

Posted 7 years ago

“When I start receiving my subscription with the April issue I will be willing to give an honest review.”

Posted 7 years ago

Dear Mrs Buss Thank you for your message, isubscribe ask that you review our service and the customer experience when placing an order with us. I am sorry that you feel the user experience is awarded 1 star, if you have any specific feedback this would be gratefully received. I have contacted Kitchen Garden and the April copy will be posted from the UK on 24th February, they have advised to wait up to 2 weeks from this date for receipt in Spain. I hope you enjoy the magazine Kind Regards, Hannah

Posted 7 years ago

“Subscribed in January had no magazine, money for nothing”

Posted 7 years ago

Dear Mr Adkins Thank you for your review. I have located your order placed on 31st January, the February issue was already published by this date therefore your subscription is set to commence with the March issue which is due with you on or just before 24th February. I hope you enjoy the magazines Kind Regards, Hannah

Posted 7 years ago

“Having just subscribed for 12 months (13 issues ) at a cost of £47.00, I noticed that in the March copy there was an offer for 13 issues at £28.99 or 5 issues for £5.00. Why were these offers not shown on the web site when I was subscribing ? Certainly no renewal when this subscription ends.”

Posted 7 years ago

Hi John, Thank you for taking time to review us. Please note we are a third party company, the offer that you saw in the March issue of the magazine is provided directly by the publishers this is why it is not listed on our website. If you would like to discuss this further please contact me on 020 7199 0161 or email support@isubscribe.co.uk.

Posted 7 years ago

“I tried to take out a subscription online to Standpoint. I was unable to. No explanation on the website what the problem was. Most people would have given up. I phoned to get a subscription and was told this was a common problem with the browser. Why not say so, better still why not fix it?”

Posted 7 years ago

Hi Victor, Thank you for taking time to review us. We are aware of this error but can not pin point the problem, we found that changing the web browser is temporary solution. Our IT team are investigating this hoping to have this resolved in the next few days.

Posted 7 years ago

“This is the first email I've received from you . I never received a confirmation of my order or the gift note to add to the person i'm giving the years subscription of House and Graden. The fact I've received an email , does reassure me that the subscription will happen. But this is the first notification I've had .”

Posted 7 years ago

Thank you for your review. A confirmation of your order went out at the time of your purchase, I have just re-sent this. I am sorry that the icard was not received, I have just re-sent this also, please check your junk or spam inboxes too! if this still doesn't appear, please get in touch and we will find an alternative method! I hope your gift recipient enjoys the magazine, Hannah

Posted 7 years ago

“Still not received my magazine off you already missed an issue x”

Posted 7 years ago

Thank you for your review Hayley I have located your account and can see that my colleague Gemma provided you with the start date on 30th January; this is the March/April issue expected on 9th of February. Unfortunately the issue before this had already been ready for dispatch to subscribers at the time of your order, therefore you were added to the next mail run. We hope you enjoy your magazine Hannah

Posted 7 years ago

“I would have rated you higher if I had actually received a magazine yet, but I am still waiting... The process of paying and ordering was easy, but it's just fallen down at the final hurdle!”

Posted 7 years ago

Hi Graeme, We are sorry to hear you have not yet received your magazine. Im not sure if you placed your order directly through the website or over the phone however, we are a third party company. Therefore it can take up to two weeks for the publishers to receive and process your order. I have now sent you a personal email with some information that I have just received from the publishers.

Posted 7 years ago

“I bought a subscription as a birthday present for my grandson but the ecard was not delivered to his mother's inbox on the day”

Posted 7 years ago

Hi Clare, Apologies that your Grandson did not receive his Icard for his birthday. I can see from your account that there was an Icard due to be sent out on 14/1/2017. Sometimes the emails can get sent to the junk mail, so it may have been due to this. As your order has only just recently been placed you will not be due to receive the magazine just yet, however it should be with you shortly. Once the order is processed with the publishers we will be able to find out a date for your delivery. https://www.isubscribe.co.uk/ T: 020 7199 0161 | Mon-Fri 9am - 6pm

Posted 7 years ago

“Very disappointed with the service provided, promises made to me on the telephone were not honoured, would not use again”

Posted 7 years ago

“4 months and still no magazine! Phone isubscibe and customer adviser seemed disinterested and blamed the publisher!!”

Posted 7 years ago

Hi Mr McLean, I do apologise about this. I have just been looking on our system to bring up your details. Nothing comes up with your email address or your order reference number. I am going to send you a personal email with some more information that you can provide for us and hopefully we can get this all solved for you with a delivery date.

Posted 7 years ago

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iSUBSCRiBE is rated 3.9 based on 1,967 reviews