iSUBSCRiBE Reviews

Name: iSUBSCRiBE
Address: 559a King's Road, London
Rating: 3.93

3.9 Rating 1,967 Reviews

70 %

of reviewers recommend iSUBSCRiBE

Company Reviews

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451

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020 7199 0161

Email:

support@isubscribe.co.uk

Location:

559a King's Road
London
SW6 2EB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your service is too slow, 2-4 weeks is a long time to wait for a magazine that is published weekly !”

Helpful Report

Posted 7 years ago

“I've 'experienced' nothing since my order was acknowledged on 9 September. I have no idea when you will take payment for it or when I might expect a magazine. It is scarcely believable that a simple order might take an unknown number of weeks to be accepted, when a brief email ought to do the trick. I had supposed that modern technology would have speedier results.”

Helpful Report

Posted 7 years ago

Dear Martin, Thank you for taking the time to leave us a review. Please be advised at iSUBSCRiBE we are a third party subscription company who place orders on behalf of the publishers. Unfortunately, as we do not publish or send out any magazines we are unable to give the exact start dates to our customers, so recommend the industry guide lines of 2-4 weeks for weekly publications. I have however, contacted the publishers to advise you of your start date and have emailed you the details along with information of when your first payment will be taken. I hope this helps. Kind regards iSUBSCRiBE

Posted 7 years ago

“Subscription renewed, but duplicate magazines sent.”

Helpful Report

Posted 7 years ago

Dear Claire, Thank you for taking the time to leave us a review. I would just like to apologise on behalf of the publishers for the duplicate issue that you received. I queried this with the publishers who also send their apologies and have advised this must have been an error. They would just like to confirm there is only 1 active subscription on your account, running until issue 44. I hope this helps. Kind regards, iSUBSCRiBE

Posted 7 years ago

“Three things went wrong with my order. 1. I was misled on a payment option. You appeared to offer quarterly payments at the start, which failed to exist later in the process. 2. I was told a discount "gift" of £2.50 would be applied if I ordered immediately, but it was not received. 3. My complaint to the company about the above problems was ignored. I subscribed on 6th September and have still not heard from you a week later!”

Helpful Report

Posted 7 years ago

Dear Catherine, Thank you for taking time to review us. We would never intend to miss lead our customers, the prices and direct debit terms are displayed on our website, we are only a phone call away if you did need to discuss this further. In regards to the £2.50 voucher this is for one off purchases on our site, which is mentioned on the terms of the voucher, as you selected a direct debit option this is why it was not applied to your order. I have seen the email you sent over on the 6th, I am sorry that the response did not reach you, my colleague responded to you that day to explain, I have resent this to you along with when your first issue will arrive. I hope you enjoy your magazine, and if have any questions or queries for the prices or vouchers on our website please feel free to contact us we will more than happy to discuss these with you. Kind regards ISUBSCRiBE

Posted 7 years ago

“I was given a Gift Voucher as a birthday present, but the choices available to use the Gift Voucher were extremely limited, without spending considerably more (which was not the intention of the gift). The special rates shown on the webpage only apply to payment by Direct Debit and not by Gift Vouchers; which are considerably more money. So as not to spend a fortune on an unwanted gift, I chose something for the kids - so much for a treat for my birthday treat!! I would not recommend an Isubscribe Gift Voucher to anyone.”

Helpful Report

Posted 7 years ago

Hi Adele, Thank you for taking time to review us. I am sorry to hear that you found the choices limited, we do offer thousand of titles and by using the gift finder on our site you can filter out the direct debit payment option. We are more than happy to help find a magazine that fits your budget and interest, it is a shame you couldn’t find a magazine that suited you, and I hope the kids enjoy the subscription you ordered in the end. Kind regards, ISUBSCRiBE

Posted 7 years ago

“It was a gift and the recipient never received the E card that I requested to be sent.”

Helpful Report

Posted 7 years ago

Hi Sarah, Thank you for taking time to review us. It seems that an iCard wasn't successfully created when you placed your order. It is unfortunate as of course you would like to inform whom ever the gift was for that it has been gifted. If it isn’t to late I can set up an iCard for you. I have sent you a personal email to gather the information for this. Kind regards, ISUBSCRiBE

Posted 7 years ago

“Unanswered mail - now a week old Hi Jemima I have just placed the above renewal order for Carp World Please confirm that this order will start when the previous order finishes Your confirmation page suggests it starts with the next issue and does not commence when the previous order finishes - October If the above is OK why don’t you include it clearly on the confirmation page before people place their order?? A further suggestion clearly state that the gap must be included in the post code Unfortunately your site and the whole process is very disappointing Maybe check your analytics to find out how many people have started to order / Renew I bet you will be surprised I look forward to hearing from you Robin Robin J Evans MBA, MAC, MCIPS, Accredited Coach & NLP Practitioner www.coachingthesupplychain.com 01782 661169 07743 602966 Helping Ambitious Business Owners to become even more Successful”

Helpful Report

Posted 7 years ago

“I bought the magazine subscription as a present for my friend's birthday. I requested that you email her on her birthday which was the 24th of August. To date she has still not received this email.”

Helpful Report

Posted 7 years ago

“Easy enough to order. You have had my money for two weeks now, but still no magazine. Pretty poor service really.”

Helpful Report

Posted 7 years ago

Hi Catherine, Thank you for taking time to review. I am glad to hear you found our order system easy to use. In regards to the first issue it can take 4-6 weeks for the first issue to arrive as stated on our website and the confirmation email. I have sent you an email with details when your first issue will arrive. Kind regards, ISUBSCRIBE

Posted 7 years ago

“Your customer service person could not ring your supplier to ensure 15 issues I ordered commenced with Sept 2016 issue. This disappointed me, as my friend has a 90th birthday then, and the subscription is a gift, so I particularly wanted to commence with Sept 2016 issue. I did not understand why the publisher could not be contacted in this regard. I wish I could extend this by just one issue so that it began with Sept 2016 and ended with December 2017's issue.”

Helpful Report

Posted 7 years ago

Dear Susan, Thank you for taking the time to leave us a review. Firstly, I would just like to apologise the person you spoke with on the telephone was unable to help with your query. At iSUBSCRiBE we are a third party company who take orders on behalf of the publishers. As we sell so many titles and do not publish the magazines it is hard to determine which magazine you will receive, which is why we always recommend to our subscribers the next available issue. I have however, contacted the publishers on your behalf and have sent you further details to your subscription to help. Kind regards, ISUBSCRiBE

Posted 7 years ago

“I placed an order for the same magazine back in March of this year, you took my money but I didn't get my subscription to Austrailian Country Craft and Decorating. I hope I get my magazine this time.”

Helpful Report

Posted 7 years ago

“Ordered Devon Life on 27th May for a friend's birthday in June, it is now middle of July and we are still waiting for the magazine to be delivered. I have e-mailed your offices and was assured the magazine would be delivered in 7-10 working days, we are still waiting! Not very happy.”

Helpful Report

Posted 7 years ago

Dear Venna, Thanks you for taking time to review us. I am sorry to hear the issues that was resent hasn't reached you. I have spoken to the publishers who dispatches the magazines and sent you an email with more information.

Posted 7 years ago

“When I placed my order online 2 weeks ago I received an email confirmation but have had no communication since. No magazine has arrived (it is a weekly publication) and I have been unable to get any information from the company to find out why this is. I am in the point of cancelling my subscription and would not recommend this company.”

Helpful Report

Posted 7 years ago

Dear Susan, Thank you for taking the time to leave us a review. Please be advised at iSUBSCRiBE we are a third party subscription company who work alongside the publishers, who dispatch your magazines. As we sell so many titles we can only offer the guidelines of when your magazine will be delivered. In this case, your delivery estimation would have been within 2-4 weeks, as it is a weekly publication. I have however today contacted the publishers for you and have emailed you your start date. I hope this helps. Kind regards, iSUBSCRiBE

Posted 7 years ago

“Firstly, it's very difficult living in New Zealand and working out how to to get a subscription to "Model Boats", a UK publication. Having succeeded with this, my problem this year has been how to change my subscription, so I only receive the publication and not the digital coverage that I used to receive. I think I have now succeeded in achieving this and the subscription will start after the old one expires. The customer service I have received has been great, but I have found it difficult to change an existing publication. Cheers, Merilyn McLaughlin”

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Posted 7 years ago

“I tried to do the iCard option three times, but was unsuccessful - no acknowledgement that the submission was successful. The subscription was a birthday gift and I ended up checking with the recipient to see if they had received an email. Unfortunately, they hadn't and I had to strip out my order acknowledgement and forward it on to her. Not a good experience at all.”

Helpful Report

Posted 7 years ago

Dear June, Thank you for taking time to review us. Sorry to hear that you had problems creating the iCard, unfortunately we were not contacted at the time to assist you on this. We are happy to help with these as we understand it important for a iCard to be sent to inform them of their gift, especially for a Birthday. I am sorry it is now passed her birthday and to late to get one set up to send. In future if you have problems creating an iCard please contact us and we will help.

Posted 7 years ago

“Ordered the magazine on the 1st March & payment was taken from my bank for the annual cost of the 12 monthly magazines , well we are now in the end of June & still waiting to see the 1st magazine. Have made several phones calls & emails only to be told 2 different dates of when I will be receiving the 1st magazine and also told 2 different things as to why I had not received my magazines already. Hopefully in July I may receive the August edition !”

Helpful Report

Posted 7 years ago

Dear Sandie, Thank you for taking time to review us. I am sorry to hear about this, I have checked our records and the order date is different to what you have mentioned. We haven’t discussed this order with yourself, it may have been the publishers that caused confusion. I have sent you an email to explain this in more detail.

Posted 7 years ago

“I was given a gift voucher as a present. I tried numerous times to use it online but the system did not work and would not accept my post code. Kept asking for a proper post code. In total frustration, I had to phone and arrange my subscription over the phone, a process that took a long time and cost me financially as well. Overall, very frustrating and blood pressure raising.”

Helpful Report

Posted 7 years ago

Dear Graham, Thank you for taking time to review us. I am sorry to hear about your experience on our site, you should be able to enter the address manually, I will raise this matter with our IT team urgently as we do not intend to cause any stress or frustration when placing the order. Thank you for bringing this to our attention.

Posted 7 years ago

“I have not received any magasine yet so I cannot leave any feedback at the moment”

Helpful Report

Posted 7 years ago

Dear Sandra, Thank you for taking the time to leave us a review. At ISUBSCRiBE we are a third party agency who set up orders on behalf of the publishers. As we do not dispatch any magazines and offer a wide range of titles, we will only recommend the industry guidelines for your delivery. Please be advised the particular title you have ordered is bi-monthly, we recommend 6-8 weeks for the first issue to arrive. I hope this helps. Kind regards, ISUBSCRiBE

Posted 7 years ago

“My subscription has been taken from my bank days ago but I still haven't received anything.”

Helpful Report

Posted 7 years ago

Dear Jayne, Thank you for taking the time to leave us a review. Please be advised for monthly publications we do advise 4-6 weeks from the order date, for the first issue to arrive. I have however contacted the publishers for you and have sent you an email to advise you of your start date. I hope this helps. Kind regards, ISUBSCRiBE.

Posted 7 years ago

“Paid with Amazon no problems and had two emails confirming payment. Never received an order confirmation from I subscribe. Rang to chase and told it would be re-sent. Still not received but have had an email today asking for a review !!”

Helpful Report

Posted 7 years ago

iSUBSCRiBE is rated 3.9 based on 1,967 reviews