“Bought a board for my son for Christmas. 3 months later the board kept stopping abruptly, rendering it dangerous. Returned to swegway as advised and they have now had the board supposedly in repair for 2 months. Keep phoning and emailing, spoke to the same girl twice who has told me to phone back as she has no details, have asked to speak to someone in charge or at least have a name for someone in charge but she could not supply me with anyone. Looks like i'm not going to get the board back. Feel furious, they are selling a child's product but are obviously not at all bothered about letting a child down. it is absolutely disgusting.”
“Unit arrived not working
The phone no on the invoice doesn't exist
It took 2 days of calling & 2 emails to be fobbed off with having to send photos & a video
Appalling customer service this person didn't even apologise”
“Fantastic high quality kit! Missed out on 5 stars as I paid £7.99 extra for 24hr delivery and it took five days and nobody seems to ever answer the phone...”
“If i could say less than 1 i would! I paid for 24 hour express delivery for my order, a birthday present for my daughter. Waited ten days and still nothing, so called their customer services and was told it would be with me the following day. The next day nothing, i called 4 days in row and was told each time it would be with me the next day! The day before my daughters birthday, i called and the Lady from their customer services , who had promised me several time it would be with me, admitted it would not be with me in time! I have been calling for the last two months to try get my money back, each time the manager is away on holiday and they cant see a reason as to why i haven't got my refund...each time the same answer, give it another week! Customer services is non existent and no communication between order/manager/warehouse/delivery...nobody seems to know anything. wow what a way to run a business! I will give them another week before i take it to watchdog...please look at the reviews for watch dog on ISWEGWAY.”
“I was a little dubious about getting one of these, following all of the negative publicity, but am overjoyed that the iSwegway looks and feels great. Very solid construction and superb finish gives me total confidence. Thank you”
“Never had to deal with such an amateur company in my whole life, I ordered a board for my Daughters birthday. As soon as it was delivered I was dissapointed, The segway box was ripped and crushed. I pulled the segway out from the poor packaging and notice the casing had had a spray job with all runs and various chips and cracks, the wheels were rubbing on the inside of the arches. Just pants! I was so dissapointed with an upset chid! I took photos and videoed my self removing the segway from the box and sent a complaint straight to the company. 2 Months later i am still trying to get my Money back Customer services are useless, wouldn't pay them in bent washers. Keep telling me its under investigation and someone will call within 48Hrs. By the way you never get these calls! you ask to speak to someone in charge but apparantly there is no one in charge they just work willy nilly.! Stay well away!!”
