“Bought my sons swegway from here in feb 2016. All good service and delivery and product was great my son was very pleased. However had an issue with the charger not working properly and eventually the device would not charge at all. Emailed iswegway they had great customer service and response times to emails etc....sent us out a replacement charger which is working great. Happy son....Happy customer !!! Thanks”
“I purchased my Swegway 2 weeks ago and after only three days we noticed a fault where it was making a clicking noise and it was not spinning correctly. I have been trying to contact via email and telephone but I'm getting no response the main telephone number just rings out. I will continue trying to contact them but please be aware that the customer service is non existent”
“Purchased for my sons birthday and he absolutely loves it. Durable and the charge lasts long enough to get a decent time on it. I was extremely worried about the power supply situation on the boards but research and feedback from other parents confirmed this brand uses only quality and bsi approved batteries.”
“Bought one for my grandson in the sale. He loves it. Well packaged, deliver next day. British standard charger. this is the second one I've bought from this company & have no complaints at all.”
“Wish there were a zero star review,,,,, absolutely the WORST customer service I have ever received lack of communication is a joke. Not convinced I am not subject of a scam and how apt I have sent 3 emails five phone calls and only response has been a sale email and feedback! !!!! Joke of a company My son saved up for this himself and I have to explain to my 10 yr old that his spending money has probably been stolen by a fake company that refuses to contact me and resolve. Feel free though 07990556041. Call centre states it's in England, my last conversation was with Aldi foreign. Please do not be taken in by this company I'm contacting trading standards. Also interesting after every bad review two to three good ones appear on here haha just saying”
“My son got his Swegway in January for his Birthday. He loves it but it has also been a big hit with the rest of the family. It is not unfamiliar to see my husband gliding past, jumping on the board where it has been left and using it to go to another room in the house. It is great fun and easy to master. My daughter is now desperate to have one too, it charges quickly and is easy to store. Would recommend, every home should have one!”
“My son is really pleased with his swegway. So glad we ordered from iswegway, speedy delivery and support if needed. Worth paying a little extra for the genuine article as some of the copies out there are not reliable.”
“It was really tough deciding which board Jamie would like best so I trusted the help of the sales team at iSwegway. They explained the different board sizes and which would be more suitable for Jamie to use on the farm – obviously suggesting the 8” as opposed to the 6”.
When the board came, we gave it a quick charge as recommended in the instruction manual along with following all of the other tips on how to use it!
Since purchasing the Board for Jamie – He’s never got off the thing!
Even my husband Rob bought one meaning the father and son competition has officially begun! The only downside being waking up to my husband on a Swegway every morning listening to Lionel Richie via Bluetooth while doing laps of the kitchen!!!
Many thanks to everyone at iSwegway for your help.”
Hi Kiera,
We are really pleased that both Jamie and Rob are enjoying their Swegways!
PS - Who doesn't love a bit of Lionel? "Dancing On The Swegway..."
“Swegway in gold, bought for our son as this company was recommended as a safe seller. Item turned up well packaged, on time and had been checked before sending out to us. It is in perfect working order and our son is having an amazing time on it so far. Highly recommended.”
“Boards lasted 3 hours.
Terrible customer service.
Still waiting on refund.
Gave all my details to another customer which then meant I had to phone other customer to explain what happened.”
Dear Alex,
We are extremely sorry to hear about the issues you have experienced.
Your case is now with one of our trusted support managers whom will endeavour to work with you to ensure that you are happy with the final outcome and that your refund is received as advised.
Once again, we apologise for the inconvenience.
