“I got a faulty Swegway and returned it to the shop after 2 days.... over 45 days later and I still don't have it back with no one in the support desk can tell me if and when I will ever see it.
I probably lost my money, that my kid saved for a long time, but I honestly hope that this experience will not be yours as well!
Keep away from this brand!”
“DONT USE THEM EVER!
If there was an option to have 0 stars I would.
The hover board arrived as expected and looked great; it arrived two weeks before my sons birthday so I didn't use it until the day before when I charged it and the whole internal charging cables came away from the machine! That was bad enough as I still needed to give it to my son for his birthday. Trying to have to have the issue rectified was even worse. No one answers the phone number. I was told the issue was accidental damage and not covered! Eventually I was told after 2 weeks that I could send it back for review at a cost of £9.99!! I did this with a promise of a replacement within 5 days; a courier collected it and now 2 weeks later I can't even get a response via email. It's just a big con!!! DONT USE THEM EVER.”
“Bought this item for my daughter's 10th birthday and she loves it. Delivery and service was excellent. I would highly recommend iSwegway to anybody looking for a "hoverboard".”
“Excellent buy. Arrived very quickly. We have this swagway for over 3 months now. No problem at all. Very quiet while running. My sons are going around the house on it all the time. Very good on charge. I put it on charge in the night time for 2-3 hours and it last the whole day of occasional use. Very happy so far.”
“Iswegway delivered a faulty Swegway to me. We realised it was faulty after charging it up the second time. On sending it back, iswegway tried to charge me for repairing the Swegway as we had used it for about half an hour before seeing it was faulty. They refuse to refund me or replace it, but will only repair it which they are still doing. They have had my money for over a month now and I still have no Swegway. I would never recommend iswegway to anyone. I am contacting trading standards.”
“I ordered the iSwegway for my son and it was with us in a couple of days which was great service, the communication was informative and I would definitely purchase again.”
“My son saved for months to purchase an iswegway and after the second time using it he noticed a rattling noise (as if a bolt has worked loose inside) he also noticed that it would rotated 360degrees!! He asked his friend that owns one as well if his rotated the same which his answer was no. I then made a call to iswegway to explain the problem and they asked me to email over some photos and a short video showing/explaining the problem he was experiencing. With various chase up calls and emails starting from 5/5/16 I today received this email.
Hi,
In regards to your Hoverboard we can repair it however there is an initial £25 fee for the inspection. Once the technician has assessed the board we can then give a quote for repair.
Our 12 month warranty covers only covers the battery pack which is clearly stated on our website under the FAQs. The £25 fee is a deposit so that we may determine what the internal faults are with the board. If there is an isse with the battery pack we will repair your board and return it to you and refund you the £25 however if this is not the case the £25 fee will be deducted from the repair quote.
Please note that all returns take up to 28 days.
Please note: as per our policy which is stipulated on our website all returns must be undamaged in their original packaging within 14 days of purchase/delivery. If products are returned to us with any damage (scratches, dents, cracks or blemishes) or without their original packaging, your return will not be authorised.
We can also arrange collection of your board however there is a £9.99 charge for this. Please provide us with the most suitable time to collect it.
Alternatively you can arrange for the board to be delivered to us via a courier service of your choosing.
Our terms can be found on the URL below.:
http://www.iswegway.com/pages/terms-conditions
If you have any further concerns please reply to this e-mail.
~
Regards
Marcus
12 months manufacturers warranty - rubbish
Rapid response customer service - buy with confidence - not in my experience with yourselves.
I won't be recommending your company to anyone I know. Thanks for your crap customer service. My son is very saddened with his swegway.”
