JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,354 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

Write Your review

Tell us how JD Sports made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude staff in Feltham shop! I brought a pair of Air Force trainers, I didn’t bother looking in the box when I purchase them, nor was I shown them, just thought everything will be fine, got home to look and they were clearly a return item,l! the soles We’re dirty, laces were done up badly, size 8 in a size 9box!! Obviously not happy! I tried to return them, only to be accused of being the one to wear them! And told me they will NOT give me my money back! Absolutely fuming!! The lady was being extremely rude! She refused to give me her name! Although claiming to be the manager! Pretty much dismissed me straight away! I’ll get my trainers else where! Shocking!! Also tried called customer service Nothing”

Helpful Report

Posted 5 years ago

“Shame on Jd Sports, expected a better service from head office. Ordering sale items from your website with delivery dates and no updates. Bad customer service still haven't recieved goods....”

Helpful Report

Posted 5 years ago

“Incompetent sales staff. Staff made many mistakes and sold not fitting product to a customer. He even said that the size printed in the product is wrong and that he knows the real size.”

Helpful Report

Posted 5 years ago

“Ordered two training jackets off the website. JD took the money from my bank account. Had no delivery for days. Enquired to where my delivery was. 23rd December I then had the money put back into my bank account with no phone call or email of why my order wasn't sent to me. Left me angry and with a upset child because they were Xmas presents. Have asked for details to speak to a manager on numerous occasions but have been refused. Shocking customer service.”

Helpful Report

Posted 5 years ago

“Absolutely disgusted and fuming 😡 ordered stuff from jds for my partners birthday and hasn’t arrived due yesterday. Would never order from them again. Ringing around since yesterday and still no answers. It’s a disgrace. Same 2 weeks ago order a tracksuit and only the hoodie came. Had to go to JD sports Liffey valley twice to have it sorted as in the first instance the shops stock would be down. God forbid it should inconvenient them ( also ques out the door). Not to mention My sisters teenagers tracksuit arrived and it wouldn’t fit a 6 yr old, wrong order in that case ... Now this absolutely gutted. Imagine presenting someone with an invoice on their birthday, these were ordered for Xmas but I said I’ll give him the birthday gifts on Xmas and the goods I ordered would do for his birthday. Their delivery providers DPD were no help either. #JDSPORTS #LIFFEYVALLEY #JD #DPD”

Helpful Report

Posted 5 years ago

“Changing rooms closed plenty of staff walking around talking loads of stock on the floor. Will have a 60 mile round trip if item does not fit. This is NOT good enough.😤😤”

Helpful Report

Posted 5 years ago

“Never got my parcel when jd kept texting saying I would have it in plenty of time for Christmas. False advertisement. Try to blame everything on courier and jd hadn't even sent them my parcel to the courier yet. Never again.”

Helpful Report

Posted 5 years ago

“Purchased runners and a patriots jersey 2 weeks ago online for my son's Xmas present. Website states guaranteed delivery prior to Xmas. A week and a half passed no updated. Took me 6 times to follow up with customer service to receive an update. Tracking details yet to be uploaded it's Xmas eve and my order still not delivered. Customer service could only inform me that it's an issue with there carrier Australia post and it's out of there control. I order through JD Sports, not Australia post. Escalated it to the manager who informed me the same with a cherry though 'I'll give u 10% discount on your next order. Disgraceful....... Kids getting no Xmas present. No matter how many times I went over it I was given the same explanation. Stick your dodgy business where the Sun don't shine and I hope you get shut down. MFKD.”

Helpful Report

Posted 5 years ago

“Purchased shoes on special online. Took me three or four times to follow up with customer service. Three and half weeks later they said shoe got lost in transit and they can't replace as they have none in stock. No communication what so ever!! Terribly unprofessional, obviously trying to cover up a mistake. AND will not receive refund in time for Christmas so I can purchase elsewhere.”

Helpful Report

Posted 5 years ago

“Ordered three weeks ago. Still waiting. Went into store didn’t have a clue. Been trying to ring customer service can not get through to them. Won’t even get my presents in time for Xmas. It Xmas eve 2mrw. Waste of time and so disappointed. Never again. Ordered things from MandM direct online on Sunday morning got delivered Monday (Next day)Excellent service. Never paid extra for delivery. So people do not order from JD SPORTS!!! Awful company”

Helpful Report

Posted 5 years ago

“Waited 2 weeks for e-gift cards for a Christmas gift. Still haven’t received them and it’s Christmas Eve tomorrow. Really sucks.”

Helpful Report

Posted 5 years ago

“What’s Happened JD!? Customer service has always been poor in store with the pool of young adults you employ who clearly aren’t trained properly in customer service, but now your online ordering is disgraceful. delivery fulfilment is shocking along with just trying to get a problem resolved all being impossible and so frustrating!! You should be ashamed of yourself as a business. It’s always sad when news reports of another retailer shutting. I would not be surprised if it’s you next!! You don’t deserve customers...I will never spend my money with you again.”

Helpful Report

Posted 5 years ago

“Bad customer service ever. DO NOT BUY FROM THEM EVER”

Helpful Report

Posted 5 years ago

“Absolutely disgusting service Will never use them again Cant get anyone to help you and waiting over 3 weeks for a delivery with no advise”

Helpful Report

Posted 5 years ago

“The worse company I've ever dealt with You just keep getting messages saying they need more time and never get them to answer the phone I have been waiting 3 weeks for a delivery with no advise !”

Helpful Report

Posted 5 years ago

“Bought a FULL PRICED shoes. Took forever to arrive. And when it finally got delivered, the shoe box arrived ripped and torn with sticky tape all over it. Wrote a feedback to their service centre, the response I got was ‘thank you for enquiring about your returns’. No sorry or no nothing.”

Helpful Report

Posted 5 years ago

“this Website sucks. They sell fake stuff. Didn’t even get my air max 200’s. That’s crazy to me. Don’t use this website please for me. You won’t get what you want. They steal money. And they don’t even give you your stuff. Be my guest to use if you wanna waste $140 on some shoes you don’t even end up getting.”

Helpful Report

Posted 6 years ago

“Diabolical customer service, very lengthy wait ended up hanging up First order with them and already 4 days late and still waiting”

Helpful Report

Posted 6 years ago

“I ordered 6 hoodies and 2 pairs of runners costing €515 only received 6 hoodies ..received a refund for 1 pair of runners ...no email to say they out were out of stock ..no correspondence about the other pair ..JD still have 120€ of my money sent 2 emails and have tried to ring 7 times today ! Also no receipt provided !”

Helpful Report

Posted 6 years ago

“Appalling. Sent the wrong size trainers twice. Meant two trips into Cambridge. Didn’t stand by the online price for the product when I tried to reorder. Paid the extra money and still delivered the wrong size product. They are useless”

Helpful Report

Posted 6 years ago

JD Sports is rated 2.1 based on 1,354 reviews