JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,351 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Nike Jacket. Waited for 4 days and I saw that my order was in a warehouse. I had decided to use their Live Chat feature to ask if they deliver on Sundays. To my surprise, it turns out my order was cancelled. They said it was due to insufficient stock and 'they update their website every few minutes' This is a pisstake as 1) they never told me my order was cancelled and I had to find out myself. 2) it said 'in stock' and they mislead you and then proceed to take your money. Never order from this store again.”

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Posted 8 years ago

“fast service”

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Posted 8 years ago

“quick delivery”

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Posted 8 years ago

“ordered nmd's from the site when it said it had my size in stock, day later i get an email saying the size is out of stock and my order is cancelled. i have not been refunded yet and still waiting for a response from customer service. avoid shopping at this shit place, hopefully they'll give a refund.”

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Posted 8 years ago

“The staff was very helpful and friendly my daughter loves that shop”

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Posted 8 years ago

“return never arrived back to jds so I am presently £62 out of pocket,they pass me to myhermes then myhermes tell me its jds that should sort it.”

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Posted 8 years ago

“they got good stuff”

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Posted 8 years ago

“Online order which said 3-5 day delivery but came within 48 hours -excellent service .”

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Posted 8 years ago

“Polite efficiant very happy with the service plse keep up the good work”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

“Bexleyheath store appalling service. Also overpriced, a company this big should be trying to beat the internet.”

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Posted 8 years ago

“I went to get a refund and was shouted to move from left to right because there was no queue for refunds which made all of us stand in the way of everybody passing to be served on the tills. The staff kept calling the next customer, however asked us to write down our name and post code on the counter. By the time the next customer appeared we would have to move away. A complete mess and the staff weren't particularly friendly, always chatting amongst themselves”

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Posted 8 years ago

“not enough changing space, slow service”

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Posted 8 years ago

“Don't waste your time, my other half finally got me to look through the website with her as I could never be bothered before, after about an hour of making our shopping cart they decided to block me at the checkout. Never again! Access Denied You don't have permission to access "http://www.jdsports.co.uk/cart/" on this server. Reference #18.c1d3dead.1494530652.130913a0”

JD Sports 1 star review on 11th May 2017

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Posted 8 years ago

“had everything I wanted and more”

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Posted 8 years ago

“read full story: https://goo.gl/maps/1LoDw8T44w72”

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Posted 8 years ago

“read it at: (no spam-real review on google)https://www.google.com/maps/contrib/111278641115990824508/place/ChIJ6TBpkSmgxkcRCxvGLr7l9V4/@51.5847229,0.2942628,6z/data=!4m6!1m5!8m4!1e1!2s111278641115990824508!3m1!1e1”

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Posted 8 years ago

“everytime I order online , my order is excepted then get email after they take my money that order is out of stock .”

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Posted 8 years ago

“Ive been waiting for my order for a month and a half now and havent received anything yet. They also have the worst customer service! You will jist get generic responses from their email. They dont do shit about your package. This site is a scam”

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Posted 8 years ago

“JD Sports is the biggest joke of an online retailer that I have ever dealt with. I live in the US and have dealt with sneakers n stuff and end clothing and never had a problem. These goofs took my order and said it was dispatched one day later. I received my package 3 weeks later. No only was it late, but my sneakers were not double boxed, but shipped in a black trash bag. So unprofessional. My box was ruined and I made a complaint. No one has emailed me back. What a joke!”

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Posted 8 years ago

JD Sports is rated 2.1 based on 1,351 reviews