JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,351 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“Always great deals and happy to help in store”

Helpful Report

Posted 8 years ago

“The online tracking system is not clear, or faulty. I had the same issue when I made an order earlier this year. I couldn't track the item and the it took a total of 10 working days to arrive even though their standered delievry policy is 3 to 5 working days.”

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Posted 8 years ago

“Delivered my products in the slot I asked for and we're very friendly!”

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Posted 8 years ago

“Quick Delivery or collect in store! Easy returns process. Often has a good selection of sale items.”

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Posted 8 years ago

“The item is great and good price”

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Posted 8 years ago

“Once i bought the item, it was delivered quickly and was able to enjoy my purchase”

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Posted 8 years ago

“I am waiting for a refund about a month. I have sent them a lot of email but no reply!! JD sports is the worst online store!!”

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Posted 8 years ago

“Appalling customer support Item paid for and not delivered and no one will deal with it No supervisor in call centre to speak to me”

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Posted 8 years ago

“I went and returned the goods after a few days and got a full refund onto my credit card rather than getting vouchers to be used within the shop. Getting vouchers back is against the Sale of Goods Act”

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Posted 8 years ago

“Everything... if anything goes wrong with your order ... good luck trying to get a refund, and all 5 employs I spoke to on the phone lied. Have since ordered from sports direct”

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Posted 8 years ago

“They have good quality clothes.”

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Posted 8 years ago

“Arrived promptly as described”

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Posted 8 years ago

“I was in JD sports in Victoria Square and waited for 15mins trying to find a member of staff to get me a pair of trianers terrible customer services .”

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Posted 8 years ago

“Paid for next day delivery to be told that it's not happening and that I have to go I store to refund the cost of said delivery not happy at all”

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Posted 8 years ago

“good products”

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Posted 8 years ago

“Ordered a pair of Timberland, click and collect in store. Shoe arrived dirty, and was refunded immediately. A few days Later, I ordered a pair of Adidas slides, paid for next day delivery, Received an email the following day saying order cancelled. Waist of time and incompetent .”

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Posted 8 years ago

“Delivered on the same day!!! Came with a key ring and my Jordans!!! I am very happy and the service was great and were no problem I'm definitely coming here again, although all the other reviews are negative this one really changed my views on the shop!!!”

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Posted 8 years ago

“They provided great discount offers on current trends”

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Posted 8 years ago

“Loving the sporty attire and range of products xxx”

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Posted 8 years ago

“Sold me some great trainers”

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Posted 8 years ago

JD Sports is rated 2.1 based on 1,351 reviews