JD Sports Reviews

2.1 Rating 1,332 Reviews
26 %
of reviewers recommend JD Sports
2.1
Based on 1,332 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read JD Sports Reviews
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Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 1 star review on 27th November 2022
Anonymous
JD Sports 1 star review on 21st October 2022
T. Darbyshire
JD Sports 1 star review on 3rd July 2022
M.rauf
JD Sports 1 star review on 3rd February 2022
Carl
JD Sports 1 star review on 5th January 2022
Michael
49
Anonymous
Anonymous  // 01/01/2019
I order 3 pairs of Heelys Received only 1! Pair I send my lost parcel claim and their response was : sorry you won’t your money back as parcel was delivered They refused to give me parcel weight so I can prove they wrong!! Their customer service is so bad!!!! Never ever I will order from them!!! I have lost £130!
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Posted 2 years ago
I have requested to log a complaint in regards to the appalling service provided to me. I was told that I would be contacted in 3 days; however, it has been 3 months, and I still have not heard anything. It says a lot about your non-existent customer care!
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Posted 2 years ago
The guy who helped me on my delivery was amazing! Was reassured my parcel was sent separately and the next item is due to come in the next days. So professional and effective! Thank you so much for takingg the time to listen to me, although I didn’t get the chance to take your name! It’s always nice to speak to someone like him on the phone, very helpful and considerate! I give him 10 stars ⭐️!
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Posted 2 years ago
I bought shoes from their website but sadly the size was too small. I returned them and I expected an exchange or refund. Even voucher would be fine. I DIDN'T receive anything, after a month I still don't have my money back.
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Posted 2 years ago
Once you have issue with your purchase JD doesn't want to hear anything about it. I lost £300 due to their chosen shipping provider Hermes who stole my goods.
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Posted 2 years ago
Paid for an E-Gift card and didn’t arrive but received messages saying it was making its way through the warehouse!
JD Sports 1 star review on 3rd February 2022
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Posted 2 years ago
Ordered £100 gift voucher on 2nd January - still not left the warehouse- customer care absolutely no help. Told by Emily that I can’t get a refund as the order has gone to the warehouse and they have no way of contacting them. How difficult is it to put a voucher in an envelope. Grandson’s birthday come and gone. Will certainly never use JD Sports again
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Posted 2 years ago
terrible company, finishline should have never made a deal with them. waited 3 weeks for my item, gave them the benefit of the doubt because of holiday time. finally got in touch with them, they told me they were sending a replacement, never received a confirmation email after I requested it 3 times on 3 different calls. the order status as I was told by jd sports was the item was waiting for the carrier to pick it up, that's what my original order claimed for 3 weeks. one of the worst experiences I've had with an expected reputable company, do not order from them.
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Posted 2 years ago
Jd customer services are TERRIBLE they cannot help with anything over the phone and have you fobbed off.
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Posted 2 years ago
We purchased a gift of a sweatshirt for our grandson. I returned it and was supposed to have a larger one shipped directly to him. They created a label but never shipped it. I called customer service to inquire about it twice. The second time I had to wait on hold for 1 hour and 5 minutes before they answered. The girl said I had to go back to the store again and get a refund. I I hadn't vigilant, they would have just kept our money. They burned a bridge with me!
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Posted 2 years ago
So we had reason to be in Atlone before Christmas & we called in to your store & bought a pair of black Converse runners for our daughter for Christmas, when she opened the box on Christmas morning turns out we got two different runners but look similar, we understand people make mistakes & it was very busy that day. I called in today and the girl was somewhat apologetic but then announced that we were charged for the wrong runners & they were €15 less so we would need to pay another €15 for the runners that we wanted in the 1st place. Needless to say I was shocked at this considering your shop made the mistake in the 1st place. Given that I traveled a 3 hour round trip to do the swap today I feel incredibly disappointed with how I am being treated as a consumer.
JD Sports 1 star review on 5th January 2022
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Posted 2 years ago
Item was exactly was I expected and it arrived on time. I was kept informed throughout the whole journey.
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Posted 2 years ago
I will never buy from JD Sports ever again. I bought my daughter a pair of trainers for Christmas (28th November) but after she tried them on, they were too small so I tried to exchange them for a larger size. Customer services told me that it's not company policy to exchange goods and told me to return and re-buy the trainers. I bought the trainers only 5 weeks ago for £40 but if I return them now and re-buy them, I will now need to pay £80. I can't believe that just to exchange for another size, I will be charged double the price. I'm really disgusted with this shop and I will make sure I will go elsewhere in the future! There are so many other retailers e.g. ASOS, that would not treat their customers like this.
Helpful Report
Posted 2 years ago
Customer service in kirkstill Leeds today was terrible very rude sale assistant,will not be returning
Helpful Report
Posted 2 years ago
I purchased a Ladies Nike Jacket online from JD Sports for my daughter for Christmas. It arrived on time but they left the ink security tag on it. Now I have to drive 45 minutes one way to my nearest JD sports store to have it removed. Absolute stupidity. Called customer service because I feel I should be compensated in some way. I waited on the phone for 44 minutes and when someone finally picked up we somehow got disconnected. what an absolute joke. "experiencing higher than call volumes" Probably because everyone is calling in about the security being left on their Christmas items.
JD Sports 1 star review on 27th December 2021
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Posted 2 years ago
Your favourite line is and I quote (no longer in stock) they are quick enough to take your money but not to give it back. For 1 of the biggest sports outlet. You are shocking. Customer service needs some serious upgrades. Really shocked at this service. Would have loved to add a photo but my goods didn’t even leave the warehouse after being told it’s all in stock
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Posted 2 years ago
Rubbish on line shopping experience Ordered on 9th December took money from my account on the 10th Still no delivery on 23rd Phoned customer service to be told out of stock When were they going to tell me?? Or perhaps just keep my money!!!!!!!!!!?
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Posted 2 years ago
Terrible customer service. I ordered an item and it hadn't been delivered in 3 weeks when I contacted customer service they then checked and told me it had been processed wrong and were giving me a refund and to reorder the item. this item is now sold out and I cant reorder. They were never going to inform me until I contacted them, they offered no solution to the issue about when the item would be back in stock. very disappointing. would not buy from them again. also have to wait 5 days for my refund.
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Posted 2 years ago
Good customer service and quick shipping
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Posted 2 years ago
Absolute rubbish service. I don't know how they are still operating. My order amongst 100,s if others never arrived either. They said they had refunded MY money back into my account but it hasn't been. I feel I have been ripped off.
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Posted 2 years ago
JD Sports is rated 2.1 based on 1,332 reviews