JD Sports Reviews

2.1 Rating 1,332 Reviews
26 %
of reviewers recommend JD Sports
2.1
Based on 1,332 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read JD Sports Reviews
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Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 1 star review on 27th November 2022
Anonymous
JD Sports 1 star review on 21st October 2022
T. Darbyshire
JD Sports 1 star review on 3rd July 2022
M.rauf
JD Sports 1 star review on 3rd February 2022
Carl
JD Sports 1 star review on 5th January 2022
Michael
49
Anonymous
Anonymous  // 01/01/2019
A disaster of a shop and customer service. After placing an order with the Galway shop for delivery to my home, the order has never arrived. A month later, I have been to the shop twice for a solution and contacted them via the website and no one is providing any solutions. I have been ripped off.
Helpful Report
Posted 2 years ago
We ordered trainers in store to be delivered next day. No correspondence was sent and no trainers. Rang the help line to be told the trainers are no longer in stock 48 hrs later . Also I have to travel another six miles and 4.00 parking to get my money back . Absolute joke disgraceful behaviour will not be ordering from you again also will not be recommending J.D sports .
Helpful Report
Posted 2 years ago
Order items and they never arrive, terrible customer service. Told by C/S that they will get there when the get there after already being 2 weeks late then order gets cancelled after 4 days of speaking to them.
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Posted 2 years ago
I ordered a pair of Air max 95 from yourself costing £150, I never rcd them although hermes said they were delivered. I immediately contacted yourselves and you investigated but said oh hermes said you got them. I contracted hermes myself who confirmed this morning that they couldn't trace my parcel and it appears to have gone astray. I contacted yourselves and your answer was basically tough, if you not happy go to citizens advice bureau. I'm absolutely disgusted that I am now out of pocket by £150 and you will do nothing to help. Been waiting since Monday on a phone call from your manager also
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Posted 2 years ago
I used to work there, do not trust a single review about this place, they write their own reviews.
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Posted 2 years ago
Waited for double the delivery time for my order, for it then to be cancelled..had contacted customer services between only to be lied to and say it was out for delivery and courier holding it up. Disgraceful service/lack of customer service.
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Posted 2 years ago
good customer service
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Posted 2 years ago
Awful service first of all my items… Awful service first of all my items were lost, jd didn’t notify me ,, I then replaced the order why still awaiting to be refunded to then for the second time follow my order up to be told it hadn’t been processed and they had issued a second refund?? Again no communication.. to again have to place the order for the third time for the order to have been put through wrong to receive duplicated items and be charged for this … absolute joke. And to be told there isn’t anything they can do as they have removed the delivery charge which one again I had to call up for the 4th time to do. Poor customer service and awful experience. 3 times and order still hasn’t come right.
Helpful Report
Posted 2 years ago
If i could give a zero i would , apparently the items we ordered were delivered but they were not , they sent me a pic of another door not mine without the parcel in the picture i categorically stated no neighbours or other places,( to me only my address) So i rang them and they said an investigation would start. A few days later i get an email stating we have concluded that you received the trainers and this is now closed . And to contact my payment method to see if they will reimburse me i am lost for words what the hell just incredible you dont deliver and take our money and then expect us to try and claim it from our own payment company ie bank or credit card (shocking) i will never purchase an item from jd sports again and i will post this to as many social media sites as humanly possible you do not deserve customers you are a corporate company that makes money from scandalous behaviour taking money from people this is the truth because you could not come to a conclusion i received them because you already stated they were delivered to another address .
JD Sports 1 star review on 11th October 2021
Helpful Report
Posted 2 years ago
PSG Messi strip due to be delivered on the 23/09/2012 for my 9 year old grandson paid for next day delivery still waiting on 04/10/2021 spoke to customer services and they tell me that they will refund the £5.99 next day delivery when the order is delivered no kidding Sherlock you could not make this up. When you post a review they contact you to say we are sorry but still can’t tell you when it will be delivered so before you reply to this review go take a Fu
Helpful Report
Posted 2 years ago
Very unprofessional. Applied for a job here twice, both times they offered me an interview but didn't bother getting back to me to arrange a date and time. First time I missed the managers call, she had left a voicemail to say could I ring her back to arrange an interview. I called her back not even 10 minutes later, she didn't answer so I rang twice again the next day and no response. Never heard from her again. Recently applied to a different store and recieved an email saying they would like to offer me a face to face interview and that the manager would be in contact 'shortly' to arrange a date and time. It's been two weeks and still haven't been contacted. Will not apply here again, beyond rude and inconsiderate.
Helpful Report
Posted 2 years ago
This is the email I've just sent to JD sports . . . Dear sir or madam. I am fuming right about now. I have just had my order delivered (which I have been waiting for since 6th) only for them to be the wrong size. I ordered a size 4.5 but have been sent a size 4. And they've also been worn more than once. You can see this by the screenshots I've attached to this email. I just want you to know that before sending you this email I have contacted trading standards. And sent them the exact same what I've sent you. This is DISGUSTING. even the store here in great yarmouth told me that these trainers should NOT have even left the warehouse in this state 😡
JD Sports 1 star review on 15th September 2021 JD Sports 1 star review on 15th September 2021 JD Sports 1 star review on 15th September 2021
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Posted 2 years ago
Don't pay for next day delivery,the delivery unbelievable poor still waiting for delivery
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Posted 2 years ago
Ordered sneakers on the 10th of August and still not received. The only respond to my request for follow up was that the issue is with Aust Post. Aust Post has responded stating that they have never collected this order!! This has been the worst company to purchase from!! Will never purchase from them again nor recommend them!
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Posted 2 years ago
I ordered 4 different types of runners for my children going back to school on 3 different occasions in the slack of two weeks. There in stock on line. Money goes out of my account. Then l get an email to say order been dispatched then a txt to say they can’t fulfil order & money is then credited back onto account. But why is the size showing up as in stock then nearly two weeks later they don’t have it. There on line shopping needs to be updated because I’ll never order on line off them again.
Helpful Report
Posted 2 years ago
Very bad customer service. Ordered pair of trainers that came faulty and having extreme difficulty to return them for full refund. No return label was included with the package and customer service is not helful at all. With every email I am sending, thjere is new person responding with same questions that were already answered. This is ongoing for 3 months now... will never order again!
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Posted 2 years ago
At first the delivery time took more than 1 month and now it has been more than 3 months and I still did not get my money back for return. I have sent more than 20 emails and received the same message over and over again that: they "apologize for the inconvenience" and that they thank you "for your patience and understanding" - but nothing new happens and they just try to tire me out! Then there will finally be a report to the Police and the Swedish Consumer Agency!
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Posted 2 years ago
There waste time still wait for parcels 2 weeks after.
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Posted 2 years ago
Didn’t ever receive my item - when I called they advised it was out of stock and they would refund…this was months ago and I have chased on so many occasions with no avail :(
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Posted 2 years ago
These people suck! I have an order and money that's accounted for by them. They're straight trash corporate and customer service
Helpful Report
Posted 2 years ago
JD Sports is rated 2.1 based on 1,332 reviews