JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,354 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t ever receive my item - when I called they advised it was out of stock and they would refund…this was months ago and I have chased on so many occasions with no avail :(”

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Posted 4 years ago

“These people suck! I have an order and money that's accounted for by them. They're straight trash corporate and customer service”

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Posted 4 years ago

“My daughter received a Xmas gift card… My daughter received a Xmas gift card of €200 which expired so I went into jd and was told to return it and given the address and it would be reissued this was last October 😡 I was hoping to have it for Xmas. I sent it tracked it , it had been delivered only to be told months later it hadn’t and they want the tracking receipt which I didn’t think I still had till I found it another couple of months later. And when I sent it to them they say oh sorry it has we will sort it for you . Now they say no we want the receipt if the gift voucher too please I need advice”

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Posted 4 years ago

“Promised next day delivery....paid extra for Hermes......and NOTHING.......not the first time!!!! Wont be using again!!!!”

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Posted 4 years ago

“I returned a tshirt but the tag ad come off. Only been tried on 2 times on my 6yr old grandson only to be told by a young kid who was supposed to be a manager he can't exchange it for a smaller size.. also was told it has a dirty mark inside the neck which very truly not.just looking for excuses not to exchange.this company is disgusting the way they treat there customers and should be closed down.i have spent thousands at JD but won't be getting another penny from me. Appalling experience.dont buy from this company.”

JD Sports 1 star review on 3rd August 2021

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Posted 4 years ago

“Ordered a pair of Jordan 1 mids they charged my card then 5 days later refunded my money and canceled my order. I called to find out why waiting for customer service over 1 hour just to be told they can do what they want.”

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Posted 4 years ago

“They are frauded me They are frauded me, I ordered my shoes on February 21 and I received them with defects so I return them back, after almost 5 months still I didn’t receive my money back or my shoes. They totally ignored me and stole my money, so I am really disappointed”

JD Sports 1 star review on 25th July 2021

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Posted 4 years ago

“Shocking service, I ordered goods from them , they confirmed that it was sent to the wrong address,, but they told me to go there to pick it up , but the houseit was sent got have not got it ????? Then I was told I had to pay for the goods as they said it was sent to the address”

JD Sports 1 star review on 21st July 2021

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Posted 4 years ago

“I ordered adidas superstars and they sent me filas instead I am not going to buy anything from them again”

JD Sports 1 star review on 14th July 2021

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Posted 4 years ago

“Customer service was on point”

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Posted 4 years ago

“I purchased a pair off trainers for my brother's birthday. I paid for a 2 day delivery. I never received the parcel at all and they refunded me the delivery fee. I sent and email saying that I have not received the delivery, as they send me a photo of someone opening the door. Baring in mind no one was home. They said it will take 72hours for the investigation to happen. It has taken them 4 days to with no reply and then it took for to call me them for a decision. They gave me a decision nsaying they have investigated it and that I will not be getting a refund. I have paid for a product that I have not received and also they had the cheek to say that I am not entitled to a refund.Absolite disgrace and you say yoi take your customer service seriously. Will defo not be using JD ever again. Do not order from them as if you do not get the delivery they still will not help you. I will be raising this issue with my bank and also be sharing this as well”

Helpful Report

Posted 4 years ago

“Trainers from jd sports always arrive damaged and the box destroyed. Customer services are rude and don't care. Don't buy from them as all other companies send the trainers double boxed to prevent this.”

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Posted 4 years ago

“I have ordered a parcel on the 25th of may and I still havnt recieved it delivery times are a disgrace not the first time this has happened”

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Posted 4 years ago

“Returned trainer in store I bought with a gift card. 4 weeks later I am still waiting my money, despite several calls, emails, even contacting the executive office...”

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Posted 4 years ago

“The Customer Service is atrocious and seems to be run by primary school kids. They take 2 days to reply to every email even after the first instance has been replied too. So it can take a week for something that could be so simple. No phone number that I could find to just talk to someone directly. Order got lost somewhere along the way even tho they told me it would be ready for collection in 48 hours. Complete joke. Not the first time that the shop is also too lazy to scan in your order so you never get the update the order is ready to collect. Overall a complete bunch of unprofessional service”

Helpful Report

Posted 4 years ago

“I am a support worker for learning disabilities I ordered a client a pair of trainers on line from JD sports when they arrived the client was unable to get them on as they very small fitting so a staff member and the client took the trainers to JD sports shop in Newcastle for a refund the shop assistant would not refund the money as they said the trainers had been worn outside support the ask to see the manager and she explained to him the client was unable to get the trainers on so how she could walk out side in them is impossible after heated .worlds the manager said he would let them off this time as a gesture obviously the trainers had been delivered to another customer 1st and they returned them then the staff dealing with returns did not inspect the trainers at that point and they were sent out again and this poor client with a disability has been blamed for the soiled goods.”

Helpful Report

Posted 4 years ago

“Encomendei uns NIKE Air. Por razões profissionais estive fora da cidade de residência. Quando consegui voltar passadas 3 semanas da chegada da encomenda experimentei os sapatos e verifiquei que estavam apertados pelo que fui á loja da marca no CC Alegro, onde me disseram que a devolução NÃO TINHA QUALQUER PROBLEMA MAS, não tinha nada a ver com eles (?!) e teria de ser online, explicaram-me que teria de usar a guia de devolução que vinha com os sapatos. Nessa guia está escrito, em letras minúsculas, que as entregas de Março e Abril podiam ser devolvidas até fim de Maio. Fiquei descansado pois aparentava que teria cerca de 3 meses de prazo para a devolução. Acontece que AFINAL o prazo de devolução eram 30 dias e como tentei fazer a devolução aos 35 dias FIQUEI PENDURADO pois NÃO ACEITARAM A DEVOLUÇÃO mesmo apesar de inúmeras insistências através do suposto (des)apoio ao cliente. Agora tenho uns sapatos pra "cozer com batatas" por causa de 5 dias, :( onde a guia de devolução e a senhora da loja, me induziram em erro com um prazo de 3 meses. NÃO GOSTEI mesmo nada DO TRATAMENTO,!! frases feitas a lamentar mas o dinheiro esta do lado deles e eu com um produto que não me serve para nada. Eles podem atrasar-se por varias razões incluindo a pandemia, mas o cliente não se pode atrasar nem um minuto num prazo que anunciam de 3 meses mas afinal é RIGOROSAMENTE 1 mês ! Mentirosos, injustos! ARROGANTES , prepotentes ! com palavras pseudo simpáticas !! MUITO POUCO HUMANO, nUNCA MAIS LHES COMPRAREI MAIS NADA !!! é daquelas lojas que é melhor FUJIR !! Pedi-lhes o NIF e nome da empresa em Portugal para preencher o LIVRO de RECLAMAÇÕES online. DEIXARAM de RESPONDER aos mails. Ao fim de 4 mails repetidos a insistir, responderam a dizer que não sabem, que não têm, portanto não se pode reclamar oficialmente !!! é daquelas lojas que é melhor ter MEDO e FUJIR !! o cliente para eles é ZERO !!!”

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Posted 4 years ago

“My order of trainers was left on my doorstep and when I returned home they had been taken. I called customer services who said they would need to investigate but it seemed obvious that the driver should not leave a £120 pair or trainers on a doorstep open to anyone. I chased for an answer many times and eventually they said it had been declined and that was the end of the matter and refused to give any further explanation. I have now spent £120 and I don’t have a new pair of trainers. Right from the start to the end, it has been an awful experience and I will never shop with JD Sports again and urge anyone to buy from somewhere else”

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Posted 4 years ago

“I've placed an order which was confirmed on 25.05.2021 with number 500451752 and you estimated delivery date on 31.05.2021 and till today 14.06.2021 nothing and only god knows if i will get my order”

JD Sports 1 star review on 14th June 2021

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Posted 4 years ago

“I ordered trainers off them in March and they didn’t fit so I returned them through parcel connect three months later the parcel is still not returned and I have still not got my money back I paid 108€ for them.”

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Posted 4 years ago

JD Sports is rated 2.1 based on 1,354 reviews