Jones Bootmaker Reviews

Name: Jones Bootmaker
Rating: 1.59

1.6 Rating 32 Reviews

9 %

of reviewers recommend Jones Bootmaker

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1.6

Based on 32 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

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Jones Bootmaker 1 star review on 18th February 2024

Kate

Jones Bootmaker 1 star review on 4th January 2024

Paul Clark

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mine are made in Brazil, red lace up loafers, the most comfortable and hard wearing shoes I have had in years-i'm 80 so I have had a few! Well done Jones, I'm hooked. The only way to buy is at your shops,really.try them first Pl”

Helpful Report

Posted 8 months ago

“Good service”

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Posted 6 years ago

“Very good brogues in black had no problems also I go to Jones shop to buy and try not like these twats who order online they must think they're royality what a stupid way to buy things-- a superyacht owner”

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Posted 3 years ago

“I placed an order for two pairs of sandals, having bought shoes several times before from Jonesbootmaker. Unfortunately BOTH pairs (completely different styles) were too narrow. I have not had this problem before and so I can only think that Jonesbootmaker have changed suppliers or the way they now make their shoes. I then noticed they have come from a company called Pavers and not Jonesbootmaker and so was unable to return them to my local store. I then went to the post office and realised the returns postage was not prepaid and therefore had to pay £11 to return them as needed tracked post as the shoes were nearly £100 each! Will unfortunately NOT be ordering from them again.”

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Posted 9 months ago

“Staff were supportive and helpful but let down by the quality of the product.”

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Posted 6 years ago

“Dissappointingly low quality and poor durability of some quite expensive loafer style shoes. Having been a long term buyer of JTB footwear, the latest incarnation has obviously chosen low price, low grade manufacture. I would avoid using them again.”

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Posted 1 year ago

“Good looking and comfortable boots; however, after two months of wearing them, one sole has decided to come off :(”

Helpful Report

Posted 2 years ago

“On 6 Aug I ordered some sandals which were in the sale.They should have arrived within 5 days. On 8 Aug I had a call to say they had to be sourced from a store so would be 7 days. So far no problem. On 19 Aug I contacted the helpdesk as they hadn't arrived. Apparently they had 'gone missing' between the store and the warehouse and no-one had picked up on this as Jones don't bother to make sure orders have been dispatched, which seems incredibly inefficient. The person to whom I spoke said she would try and source another pair. By the time I chased the order the price had been further reduced so I suggested that I should be refunded the difference on the basis that I was effectively re-ordering - this was agreed. I asked that I be sent an email letting me know whether another pair had been found. Shortly afterwards I was notified that another pair had been found and would be with me in 5-7 working days. I emailed back to ask for confirmation of the refund. I got an automatic response saying that someone would respond 'as soon as possible'. On Tues 27 Aug the sandals arrived. Since I had had no response to my email and no refund I emailed the helpdesk again. I got a response this time. The refund was issued which was good, but the helpdesk said they hadn't received my original email, which was clearly untrue as I had the automatic response - perhaps they don't realise this happens. Someone really needs to get a grip on both the dispatch process and the helpdesk.”

Helpful Report

Posted 4 years ago

“I ordered a pair of Lelli Kelly shoes for my granddaughter. I ordered a UK size 10 as that was the sizing on the website. A UK size 10 is a European size 28. When they arrived (great delivery service, no complaints) I discovered I had been sent a size 29 which obviously were far too big for said granddaughter. I contacted customer services. Their reply was that a size 29 in Lelli Kelly sizing was a UK size 10. This is nonsense. I then forwarded to customer services the sizing straight from the Lelli Kelly website which clearly stated that their size 28 was a UK size 10. I received no reply. By this time, however, the shoes were out of stock and granddaughter had to go on holiday without her Lelli Kellies! Not happy! I was given a full refund by Jones the Bootmaker -again no complaints - but I was disappointed that I did not receive a reply to my second email. Hopefully from now on they will make it clear to customers exactly what UK size they are ordering when it comes to Lelli Kellies.”

Helpful Report

Posted 6 years ago

“I've bought Jones shoes for my child to wear in school in September 2023 (90 pounds). In 3 weeks (!) the heels were worn and I had to replace them (another 18 pounds). In couple of months the shoes started to look awful. So expensive but so poor quality”

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Posted 2 months ago

“JOKERS THE BOOTMAKERS! LAST COME FIRST SERVED IT SEEMS. I ordered a pair of £180.00 Cheaney Chelsea boots in their sale and received confirmation that the order had been received and would be despatched. The price was good so I recommended the deal to a family member who bought 27 hours later. I have been informed that my order will not be completed because of no stock. The person I recommended has had his dispatch confirmed for Friday delivery. Last come first served it would seem 🤪🤪🤪 Jokers the Bootmakers”

Helpful Report

Posted 3 months ago

“Ordered £180 boots on 25th November with expected despatch of 16th December. It’s now the evening of 29th December and I have emailed twice, used the chat (was closed down without checking or resolving), replied to the obviously disingenuous response to my TrustPilot review 3 times … absolutely no response, no update on delivery, I can only assume I won’t receive this item, any response, or a refund. Company clearly couldn’t care less. Bad enough but this was bought as a Christmas present. Avoid.”

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Posted 4 months ago

“Awful quality when the boots actually arrived (the first lot were never shipped or got lost in the delivery process, so I had to re-order them.) An absolute waste of time. Never again.”

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Posted 1 year ago

“Very shady customer service. Clearly lied to me about shipping dates in email, which were inconsistent with the dispatch receipt provided. Took 2 weeks just for them to go to the post office to ship my shoes, which is ridiculous.”

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Posted 2 years ago

“Shocking telephone customer service! Unfortunately the description of the boots I was interested in didn't detail if the insole was cushioned or not so I called the customer services team to ask but they didn't know so they emailed a dept that might know yet they didn't reply in the time that I was advised so I rang again to be greeted by an operator who really couldn't be bothered. Jones want me to place an order for over £100 yet I'm not knowing what I'm going to be getting. Maybe your marketing dept could put more effort into their descriptions including a measurement or gauge to the widths of your boots as 'F' or 'Standard ' means nothing!!”

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Posted 2 years ago

“After 1 months I have received a size 9 instead of 8, now their return process does not recognize the order number, that is attached to the package. What a waste of money.”

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Posted 2 years ago

“I have ordered a pair of shoes 20 days ago, never received them, when asking for status they sent me an email saying that the shoes have been delivered 14 days ago, without no email to confirm the delivery. After that nothing from them. They do not deserve even one star.”

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Posted 2 years ago

“I bought a pair of Ecco shoes and when I came to wear them for the first time found that they were faulty Customer service told me to return them and that they would send out/email a returns note. THEY NEVER DID, EVEN AFTER 2 MORE REQUESTS I FOUND THE ORIGINAL RETURNS NOTE, SENT THEM BACK, THEN NOTHING MORE CONTACT WITH CUSTOMER SERVICES, THEY DONT WANT TO KNOW They now have the shoes I paid for and I have NOTHING I wish that I had read the other reviews. I would then have never ordered from this Company who have defrauded me You do NOT get refunds from this Company”

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Posted 2 years ago

“Bought in good faith but sizing completely wrong, mens size 8 was only very slightly large on my ladies size 6 foot. Robbed of £2.50 to return something that I would have happily kept if the size ordered had been the size supplied. Beware.”

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Posted 3 years ago

“DO NOT USE!!! Dreadful customer service, inaccurate website, no communication and no present for my wife’s birthday. Will never use this useless company ever again. Shocking”

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Posted 4 years ago

Jones Bootmaker is rated 1.6 based on 32 reviews