Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,754 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order on the 9th of December and paid the extra for Express UK Delivery, would have expected to have it on the 14th at the latest as post can come late this time of year. Still no sign of it arriving, have tried contacting them about the order but have been waiting a few days now. Order was a Christmas present for my mother and doesn't seem like it's going to arrive at all now so am out of pocket and have to find an alternative gift at short notice.”

Helpful Report

Posted 6 years ago

“Delivery service very poor states on website between 2-4days. Received an email on the 10th saying my item was dispatched, I’m now on day 8 and still no sign of my order. Sent an email asking about my order and still waiting on a reply.”

Helpful Report

Posted 6 years ago

“At what point will this company (and trading standards) recognise the phrase "in-stock" and how this company bends the meaning of that phrase. I ordered the item for my elderly disable Mother BECAUSE it was in stock and then paid in good faith-only to receive an email two days later saying it was out of stock. Looking at reviews, it seems this "shop" gets stock in bursts, as the good and poor comments are sometimes chunked together over small time periods. I bought in good faith and should not expect a lottery, luck or poor management to affect my experience or purchase. I now have to spend more on another gift, possibly enter into legal proceedings to get monies back and have to dissapoint someone on Christmas Day. Thanks a lot for adding to the stress levels and flying the flag for yet more sub-standard British service in the retail section.”

Helpful Report

Posted 6 years ago

“Items always advertised as "In stock" but they don't have the items and orders go to "awaiting stock" once you place your order and they take your money. There is no way to contact them as they do not answer the phone nor respond to emails. Borderline shady business! I will never use again.”

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Posted 6 years ago

“The wrong items purchased came.”

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Posted 6 years ago

“I know its Christmas but I am absolutely livid. I ordered several hundred pounds worth of good but nothing has turned up and further more no way of contacting you by phone as the number listed is not valid. I e mailed your centre and still nothing. Please can you contact me urgently 07970130190 Maria”

Helpful Report

Posted 6 years ago

“Ordered 2 charms after taking my money said they were out of stock ,checked website still taking orders for the 2 items , be warned leave well alone”

Helpful Report

Posted 6 years ago

“AVOID AT ALL COSTS!!! Ordered 3 charms none arrived. Ignoring emails and won't answer phone. One disappointed daughter for Christmas and no money to pay for more”

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Posted 6 years ago

“Ordered 2 charms on the 30th of November no answer on phone number provided email and Facebook messages ignored, marked as dispatched but reading these reviews I don’t hold much hope of recieving! Con artists AVOID!!!!!”

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Posted 6 years ago

“Didn’t receive a box for the charm that I ordered. I contacted Joshua James over a week ago and still awaiting a reply.”

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Posted 6 years ago

“Ordered a bracelet and charm 2 weeks ago and still had nothing, customer service is poor i had to send an email all in capitals for them to finally reply saying my order was sent out untracked and will be with me shortly. still had nothing, avoid at all costs!”

Helpful Report

Posted 6 years ago

“Ordered 2 weeks ago still received nothing if u pay via Anazon pay u can claim a refund which i will be doing. Amazon should play no part with this company”

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Posted 6 years ago

“I have ordered three charms two weeks ago still waiting for delivery took £109 out straight away can’t get in touch with them not answering phone and emails are all the same that is sent back I would never buy from here again”

Helpful Report

Posted 6 years ago

“Scam never send products out. Just want your money. They set up a monthly subscription after buying a product for no reason. Please dont use”

Helpful Report

Posted 6 years ago

“Avoid this company at all costs, no customer services at all, I rang for the past 2 weeks every single day and nobody answered the phone.. I ordered two charms on the 26th November and they haven't arrived yet,my partner's birthday was two days ago and had to buy from another company which they delivered the product in 2 working days!!!!! Shame on you all who work for Joshua jewelery, ripping off people everyday!!! Where's my refund?? How can I even claim a refund?? HELLOOOOOO????”

Helpful Report

Posted 6 years ago

“Avoid at all cost.”

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Posted 6 years ago

“Reported to trading standards. Disgusting customer service and misleading stock claims.”

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Posted 6 years ago

“Absolutely disgusting tricking people into buying goods you don't even have in stock.”

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Posted 6 years ago

“No wonder they've gone bust before. Probably swindled too many customers.”

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Posted 6 years ago

“Do not order. You won't get anything. Fake reviews on here too.”

Helpful Report

Posted 6 years ago

Joshua James is rated 4.7 based on 21,754 reviews