Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,754 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received the order, emailed customer service, who sent an automated response saying they'd be in touch. Still waiting!!”

Helpful Report

Posted 6 years ago

“Absolutely shocking. Deserving of zero points, not even one point. 1. Ordered an item which said it was in stock - it was not in stock. 2. When I queried it, they said it 'had just gone out of stock ' - however their website continued to say it was in stock, so they are knowingly lying about stock levels. 3. I asked to cancel the order, which they acknowledged, however they still took my money and despatched the order 4. Now saying they won't refund 5. They takes days to respond to emails and they NEVER answer the phone. Worst customer service I've ever seen - terrible, terrible, terrible. They really should be reported to Trading Standards.”

Helpful Report

Posted 6 years ago

“Ordered an item Monday 17th still haven’t received it. Sent two emails, both ignored. Tried phoning, no one answered. Do not use this company. Have sent a dispute now through PayPal as I want a refund”

Helpful Report

Posted 6 years ago

“Disgusting company!!!!!!! Items not in stock and had to wait 2 wks before depatch went up and I don't believe they even dispatched them because now17 days on still no bracelet. So by the 7th day I got a little anxious as daughter birthday and heard nothing being though says 2-4 days delivery however its showing awaiting stock.. So I message them and all they had to say is it will definite be here by Christmas!!!! So her birthday didn't matter!!! I've called and never ever answered!! My first order came quick and perfect. So my friend also ordered for the second time different brand and same happened!!!!! Bad company don't use them!!!!”

Helpful Report

Posted 6 years ago

“once I ordered and Paid for the Item, Told OUT OF STOCK, awaiting stock delivery. meant to be within 3 - 5 working days, definitely before Christmas !!!!!. Cant contact by phone, NO ANSWER. E Mailed, Got an E Mail back saying they got my E Mail !!!. WHERE ARE MY GOODS. DO NOT USE THIS COMPANY”

Helpful Report

Posted 6 years ago

“Made order 12th Dec, dispatched same day but still not received and now 20th Dec!!”

Helpful Report

Posted 6 years ago

“Never again. Bought some items showing in stock, paid for them with a 24 hour delivery and waited. Nothing showed!!! Emailed support and nothing. Customer service is shocking, no emails at all. I had to log into my account to find out they were awaiting stock. They were in stock when I ordered??? Really don’t bother with them, steer clear. Luckily I paid using PayPal so go money back. Went to another site and got a far better deal too. Thanks JoshuaJames, your incompetence saved me a few quid. (Try the Jewel Hut).”

Helpful Report

Posted 6 years ago

“I ain’t happy at all ordered a nomination braet mean to to be 18cm when it has came it was 13cm not going to fit a baby’s arm never mind my grandmas not happy at all hope something is going to get done xxx”

Helpful Report

Posted 6 years ago

“Still have not received my charm!!!!”

Helpful Report

Posted 6 years ago

“I haven’t received my order yet from the 12th December and I tried to email ring and message them and it took 3 days to speak to someone who weren’t helpful at all.”

Helpful Report

Posted 6 years ago

“2 out of 2 orders delayed with no communication from Joshua James. I have been waiting 3 weeks for a charm and it still hasn’t arrived. Even when I called and told them service was shocking, they didn’t bother sending my delivery out by special delivery to get to me quickly and now it’s missing in the post. Awful service so will now go to Nomination instead.”

Helpful Report

Posted 6 years ago

“I have made a complaint to Joshua James using their online form but a week later I have still had no response despite the fact that the complaint was in relation to an item Not having been received.”

Helpful Report

Posted 6 years ago

“Awful company! I will never be ordering from them again. Ordered item around two weeks ago, payment was taken, two weeks later item still wasn’t dispatched. I tried calling them and emailing them, no reply. I emailed to tell them I no longer wanted the order and issued a refund through Amazon. Amazon was also completely useless and said ‘we can’t do anything, but send an email to cancel the order’. A few days later after a refund was processed the item was dispatched. If the company actually looked and responded to emails they would know a refund was requested. Three weeks later still haven’t received the item. I’m guessing ‘it’s lost’.”

Helpful Report

Posted 6 years ago

“I placed an order for an 'in-stock' item over 2 weeks ago. Money was taken from my account immediately, then I received an email informing me the item was awaiting stock and would be dispatched in 3-5 days. After emailing them after the due date, I received an update that my order was now dispatched and an estimate of 2-3 days was given. After a further 4 days, I'm still waiting. Never again...”

Helpful Report

Posted 6 years ago

“I have always use this company with no issues over the last couple of years, then after ordering items that said in stock I was then sent an email stating awaiting stock! Not answering the phone or my emails what’s going on!!! Items needed for Christmas!!!”

Helpful Report

Posted 6 years ago

“Utter rubbish ..when I ordered it said items in stock .. then received message about supplies not being available ... trying to phone no answer.. nothing back off email message ..only a message about receiving my message...”

Helpful Report

Posted 6 years ago

“Shocking service. No answer on phone & email response does not hold water. Waiting for order for over two weeks now. What is going on....this company used to be good. Still waiting for goods.”

Helpful Report

Posted 6 years ago

“Shocking ‘Customer Service’! Only half my order arrived when all showing ‘in stock’ on website! When trying to contact them by phone or email they do not respond! I needed to know I will receive my stuff for Christmas as their gifts! I’m returning it all back to them & will never use the site again! ‘Customer Service’ is disgusting!”

Helpful Report

Posted 6 years ago

“I recently purchased several items from Joshua james and I must say I was very disappointed with the service I received. First of all I ordered these items as it said it would take 2-3 working days and they were for a birthday present. I then waited days before receiving an email telling me they were awaiting stock! Why wasn’t I told this when I ordered? All round it has took 16 days for me to receive these items - meaning they are now a late present! I tried calling them but no answer and I sent an email and got a reply then sent an email back explaining I wasn’t happy but I haven’t even had a reply! They are quick to take your money but not quick to inform you that they don’t have the items in stock!!”

Helpful Report

Posted 6 years ago

“Absolutely disgusted with the service I have received. Like a number of recent reviewers, placed an order for in stock items and then failed to receive them. However, all of this is made so much worse by the fact that they do not answer the phone ever, or respond to emails, leaving you unable to work with them to resolve the issues. The items I bought were for a leaving present. I had to spend again to get the items somewhere else, leaving me out of pocket. The items have now arrived and I don't need them anymore, so will have to risk returning them. I have lost all faith in the company and therefore am worried about ever getting my money back. Terrible. Do not use them!”

Helpful Report

Posted 6 years ago

Joshua James is rated 4.7 based on 21,754 reviews