“Delivery was nowhere need the promised date. I had to make several calls & emails to get the product promised. Season was almost over by the time I received my golf needs.”
“Stock always not accurate. My third consecutive order where an item ordered is out of stock. Other than crediting the item that’s not shipped, I should be offer a free shipping code to reorder something else.”
“Extremely poor customer service post sale. Charged for shipping even though sale clearly stated free delivery and refused to respond to my complaint ( still haven't).
Had absolutely no communication for ages and then suddenly got notice that golf bag had shipped. Product as advertised and I like it. However very frustrating experience.”
“The purchase was mixed up
One of the two pieces was not shipped to me so I had to contact both your company and the carrier to get it reshipped. I would have expected somebody to do that automatically on my behalf”
“Shipping left a little to be desired, but the drop off
proprieter in Coquitlam was great.
How about you try and make a deal with Dicks to
import Maxfli Golf balls?”
Hi Tony,
Apologies for your bad return experience. We have recently launched a new self service return portal which will make returns much easier in the future: https://justgolfstuff.ca/a/return
“I made a call to JGS regarding no tracking data on shoes and was told to wait longer. After a couple of weeks and still no shoes or tracking data I called again and found out they messed up at the distribution place and hadn't yet been shipped. After that call I got them a few days later.”
“I miss ordered golf shoes. I was working with Jill from your support team about a return for the shoes. I brought the shoes to your Port Coquitlam location and they apparently should have shipped them back. I’ve sent a couple of emails requesting info about the returned shoes and haven’t received anything. Please let me know where we are with my refund.
Thanks Gord”
