“Extremely poor customer service post sale. Charged for shipping even though sale clearly stated free delivery and refused to respond to my complaint ( still haven't).
Had absolutely no communication for ages and then suddenly got notice that golf bag had shipped. Product as advertised and I like it. However very frustrating experience.”
“The purchase was mixed up
One of the two pieces was not shipped to me so I had to contact both your company and the carrier to get it reshipped. I would have expected somebody to do that automatically on my behalf”
“Shipping left a little to be desired, but the drop off
proprieter in Coquitlam was great.
How about you try and make a deal with Dicks to
import Maxfli Golf balls?”
Hi Tony,
Apologies for your bad return experience. We have recently launched a new self service return portal which will make returns much easier in the future: https://justgolfstuff.ca/a/return
“I made a call to JGS regarding no tracking data on shoes and was told to wait longer. After a couple of weeks and still no shoes or tracking data I called again and found out they messed up at the distribution place and hadn't yet been shipped. After that call I got them a few days later.”
“I miss ordered golf shoes. I was working with Jill from your support team about a return for the shoes. I brought the shoes to your Port Coquitlam location and they apparently should have shipped them back. I’ve sent a couple of emails requesting info about the returned shoes and haven’t received anything. Please let me know where we are with my refund.
Thanks Gord”
“All good on other purchases except the purchase of shoes. Shoes did not fit and I had I had to return for a refund. I got the refund alright but it cost me $25.00 to ship them back. I spent $25.00 to end up with absolutely nothing. I will not likely try to purchase golf shoes this way again.
Thanks”
“Received half of the order and received an email saying order is complete. Then I had to find the number to call to find out the second half of the order hasn't even been sent yet. Would go out within a week. As for the product, it was what was expected.”
