“Product was not as depicted on website, and it was very difficult to get any response regarding a return. Once I finally managed to get an answer, the rest of the process went as required. I was very much left with the impression that barriers to the return process exist; how deliberate that is is debatable.”
“Great prices and delivery times. The site has a lot of items that are basically sold out and only have XXXL sizing. These need to be identified better.”
“Easy to purchase items but still can't figure how to redeem points. Customer service finally got back to me but still wating on further info on whether or not my points expired or the process on redemption. Maybe i missed it on checkout but it wasnt obvious.”
“All my orders to date have been great. For the last order, I ordered TP5 Golf balls and got TP5X. The customer service has not got back to me and it has been 5 days. Great products great price.”
“I generally would give a 5 star review however I recently purchased the NS Lefus Crank Boa shoes in size 9 and could hardly get me foot in them. I contacted Customer support and wasn’t pleased with their process to return the goods. At the very least these shoes are 1 size smaller than your normal shoe size and I feel that customers should have been made aware of this.”
“After receiving a gift of head coverings and realizing they were not what I expected it will now cost me the return postage about half the cost of the coverings not realistic as a costumer you should rethink your return policy after a certain amount…”
“I’m happy with the golf carts I purchased…I did order 1 blue and 1 grey cart but received 2 blue. Is there any chance I can exchange 1 blue for grey?
Peter”
Hello Peter,
I am happy to hear that you are happy with your Qwik Fold 4 Wheel Push Cart.
We will have a representative contact you regarding making the exchange for another colour of cart.
Thank you for your business with Just Golf Stuff.
“Being out of province, and ordering online has caused some issues due to improper size. The process is a little different than I usually experience when ordering from sport Chek or golf town as they usually add a return invoice if there is a problem.”
Hello Keith,
Thank you for your feedback regarding returns and the process being a bit different.
Your refund has been successfully issued.
Thank you for your business with Just Golf Stuff.
“Order malfunctions and NO response when emailed and called left me frustrated. I had to drive to your office to get order corrected. Last order was much better.”
Hello Chantal,
We apologize that you received the wrong colour pants and still have not yet heard a response.
A customer service agent will contact you shortly with the next steps on how to return this item.
Thank you for your patience while this is being resolved.
Thank you William for your business with Just Golf Stuff.
A representative will be contacting you shorty to provide you with a resolution to your purchase.
