“Unbelievable POOR customer service Never deal with these guys. My son bought a new set of clubs 4 months ago and a couple weeks ago the fairway wood failed. The glue failed and the head flew off the shaft into some nasty bush and we cannot find it. I contacted customer service and they haven’t helped out at all, won’t even respond to my email. I’ve sent pictures proving it and nobody there seems to care. I have contacted the club manufacturer and let them know what kind of support this vendor gives to customers. My 12 year old son bought these with his own hard earned money that he saved up on his own and then get defective products that seller won’t stand behind is very upsetting.”
“Paid for rush delivery shoes sat unshipped for 4 days, we left for vacation as their customer service agent was told several times when trying g to resolve this. Came home to email saying shoes delivered but nothing in door step. Not unexpected sitting out for a week. Will have to be a great deal before I shop here ever again”
“The watch you sent did not work, you sent a return label and confirmed you received it back. You never responded after many attempts regarding replacement or refund. You took my money and ran. No issue though as the bank is involved now!”
“Your courier took almost 6 weeks to deliver the product. It was lost and then found in Calgary but there was no urgent to reproves it to me. I had to follow-up daily to get action of the delivery once the product was going.”
“Super horrible help with a driver that broke within the warranty period. I messaged over a week ago and still haven’t heard anything back. No one has done anything even though the way the driver broke clearly shows it wasn’t my fault.”
“Ordered a ladies golf set and it arrived the next day but it was missing a club.
Immediately contacted the company via email as no phone number given. Response via email confirmed receipt of my email
Still waiting for the past 3 days for someone to contact me to resolve the issue .”
“Just Golf Stuff processed my order correctly, and the quality of the Levelwear shirts purchased were somewhat surprisingly good ( surprisingly only because of the quite low price). Where JGS screws up is using the gong show quality shipper GLS. Incredibly incompetent GLS shipments take at least 3 times as long as their competitors to travel the same distance, has no workable system to reliably track a shipment, and do not respond to inquiries re wherabouts of a shipment. This badly reflects on GLS, as the order was placed with JGS, and JGS gets to wear my dissatisfaction. As JGS has advised they will continue to use GLS as one of their preferred shipping companies, they are only hurting their brand by such an association with incompetence.”
“Just Golf Stuff is not a place I would recommend to anyone. Purchasing from you means getting a product that is not what you paid for, and I will ensure that everyone understands this. Furthermore, attempting to solve the problem through customer service is wasting time. Just Golf Stuff has been the worst experience I've had when buying items online.”
“Never received what I ordered as somehow after 3 weeks after it go shipped- your shipping company lost my order in transit.....they were both Christmas presents and bought from somewhere else. Do not feel secure about getting anything I order from Just Golf Stuff.”
“Left handed driver shipped with a right handed driver adapter without anything said about it. When i’ve seen it the return date was passed so they did nothing to correct THEIR error, worst custumer service ive seen in a long time and i will never buy from them again”
