“Pretty hard to write a review on something that I haven't received yet.
This was ordered and paid for over a month ago, but it still hasn't arrived.
I have sent 2 emails to support to advise of this and no response.
I responded to this review 4 days ago to advise of this again, and still no response.
What does it take to have someone follow up on this?
I have been a loyal customer for a couple of years now, and have never had any issues until this time, but I am not very impressed with how my requests have been completely ignored.”
Hello Mike,
We are very sorry to hear that you have not received your item. This information has been passed on to a Team Member. They are going to look into your order and contact you shortly with an update.
We greatly appreciate your patience while we resolve this matter.
Thank you for your business with Just Golf Stuff.
“Just Golf Stuff - You asked for my review of the Northern Spirit Putter that I purchased early November 2022. I liked it !! However, I broke or should I say that a piece of the putter broke off. I've written a letter to you asking for HELP.
Still waiting
Oh ya - I'm 70 years old and still hit my drive 225. Nice.”
Hello Roger,
We are very sorry to hear that your putter broke after such short usage. We will have an agent contact you shortly to provide you with the next steps moving forward.
We are sorry for any inconvenience that this has caused. We do not want to hold you up from the greens with a drive like that!!
Thank you for your feedback and we look forward to resolving this issue.
Hello Tristian,
Thank you for taking the time to provide your feedback.
We are currently building our Customer Support Team to provide our customers with higher quality service to ensure faster response times in the future.
We greatly appreciate your business with Just Golf Stuff.
Hello Gyeongbok,
We are sorry to hear that you received the wrong colored item.
Thank you for contacting our customer service team.
Your refund has been processed.
Thank you for your feedback.
“We ended up with a refund! The quality of the item was good but the sizes were incorrect! They were certainly not set to North American standards. My wife normally wears a medium and we ordered a large since we figured (coming from China) it would be small. It was way too small so we tried for an exchange but you guys said to request a refund. It cost $21 to return the item. Needless to say we will NOT be buying any clothing from you. Amazon has a FREE return policy, maybe you should consider it.
Steve & Nancy Collins”
“I ordered a rai suit and was sent 2 jackets and no pants, took me 3 weeks of emails and calls to actually speak to someone to rectify. I was sent a shipping label to return one jacket which I dropped at the post office the next day…to find out it needed to go to Canpar…now it may be lost…I’m unimpressed thus far and it’s been several weeks and still no pants”
Hello Rob,
We are sorry for the incorrect shipment and the delayed response time.
A representative will be looking into your order and will be contacting you shortly with an update.
Thank you for your patience while we resolve this inquiry.
“Not happy at all! The package and case provided is labeled "PELZ GOLF Putting Tutor" but the contents are a different product, the label on the product is "puttmon aid". I emailed Just golf stuff twice and have not received a response as yet, an auto response was sent to me indicating they have forwarded my inquiry to someone......... still waiting.... maybe someone is not responsive or doesn't exist.”
Hello George,
We greatly apologize that you have not yet had a response to you inquiries. A customer service agent with look into your purchase and contact you shortly with answers about your product.
Thank you for your patience and we will have representative contact you.
“I ordered two pairs of size ten shoes. When I received confirmation, the order said size eight but I really had to look for it. I called right away .... still awaiting a phone response (many weeks later) despite them saying they would call back in 48 hours. I then sent an email and received a response two days later. They do not offer exchanges and I had to return the shoes, at my expense ($34) in order to get a return.”
Dear Dan,
We are so sorry to hear about your experience of receiving the wrong size.
We are currently building our customer service team so in the future you will not have to wait for a response.
Your feedback has been passed along to a supervisor and a representative will be contacting you regarding your transaction.
Thank you for your business with Just Golf Stuff.
Hello Fred,
We are sorry to hear that you were not happy with the fit of your pants. We are glad that you were able to return the product and receive your refund.
Thank you for taking the time to provide you with your feedback.
“Extremely disappointed with my purchase. Ordered 2 pants, the grey pair were perfect, the black pair were obviously returned at some point, no tags and the rear left pocket had 4 small slices in it. I will try to add a photo. Found trying to find information for a return challenging.”
Hello Wilf,
We are sorry to hear about your shipment with a damaged item. We understand stand your frustration and look forward to correcting this issue.
A representative will be contacting your shortly with a resolution.
Thank you for your co-operation.
“This is my second issue with Just Golf Stuff. 1st order, I ordered a right-handed club and received a left one. They make you pay for return postage, which costs more than the club, with no concessions or credit option. The second and last order I will ever purchase from this company! I purchased golf shoes size 10 1/2 and received 7 1/2. I will be out of luck to return for a refund or exchange because of the cost. If you are lucky to get what you ordered, great, if not service is terrible at least it was for me, I usually have great success with online purchases, please note this is my first-ever review, be-warned.”
Hello Karsten,
Thank you for taking the time to explain your experience. We understand your frustration and are currently undergoing system changes to ensure these issue do not happen in the future.
A representative will look into your order and will contact you shortly with a resolution.
We greatly appreciate your business and look forward to rectifying this situation as best possible.
“No response from customer support! Bought a set of Callaway clubs for my son. One club is damaged already sfter 4 rounds. No one has ever reached out to me after countless emails!”
Hello Nick,
We greatly apologize that this has not been resolved.
Due to higher volumes of inquiries our response times have been affected. We apologize for any inconvenience that this has caused you.
A representative will call you shortly to assist in providing a resolution.
Hello Andrew,
We apologize that you were sent the wrong shoe. A customer service representative will contact you and assist you with making the corrections to your order.
Thank you for your feedback.
We look forward to speaking with you and providing a resolution.
“Terrible customer service. I placed an order on September 17, 2022. which was to be delivered within 5-7 business days, "unless stated otherwise".
I asked for an update on September 28, 2022, and did not receive the courtesy of a reply.
I asked for another update on October 2, 2022, and wrote that if the item is out of stock, to please provide an update and accept that email as my cancellation and refund request. Again with no response from this company.
It is now October 17, 2022, and this customer review is the first contact I've received from Just Golf Stuff. No clubs delivered to date and no refund yet. I've had to submit a "dispute" with my credit card company to get my money back.”
Hello,
We greatly apologize for the lack of customer service that you have received. We understand your frustration and are currently growing our team to provide a better service to our customers in the future.
We will make sure that all the proper information is given to your credit card company to make sure there are no issues with your chargeback.
Thank you for your co-operation while this is being resolved.
“I purchased these club, and after playing one round of best ball, and a small bucket of balls at the range, the driver got badly dented. I’ve tried to get someone to help me with this, with no reply. I’m totally dissatisfied with my purchase.”
Hello,
We are sorry to hear that you are dissatisfied with your purchase and that you have not been responded to.
An agent will be contacting you shortly to help resolve this issue.
“I was trying to use my points to pay for shipping. Some how ordered the same product twice. Then was charged for shipping twice for each product that came in the same delivery bag. I'm afraid to buy anything now.”
Hello Stephen,
We are sorry to hear about the confusion of your purchase.
We will have a customer service agent call you to straighten out you order and assist with the appropriate return.
Thank you for your business with Just Golf Stuff!
“Site said it would ship 5-7 business days. Item never shipped after waiting for almost a month. Whole time I was emailing and calling fie an update and it wasnt until I wanted a refund that I would get a response. You guys have THE WORST customer service and I will never purchase or recommend you to anyone.”
Allan,
We are so sorry to hear about your negative experience and completely understand your frustration.
We are currently adding to our service team to ensure faster response times and a better customer experience.
We will have a representative look into your purchase and contact you regarding your feedback.
Thank for taking the time to reach out to us.
“Not very happy with this one because I sent twice or three times a request for return the shirt is to big for my husband as of today still not response !!!😳”
Hello Lily,
I am sorry to hear that the size of the shirt was too large.
We will have a representative reach out to you shortly and assist with the return process.
Thank you for your patience and cooperation while this is being resolved.
“Twice I ordered the shirt I wanted and twice I got the wrong one!!😡 Have left numerous voice mails and sent emails to correct the situation but have received no responses!! Sent both shirts back and still no credit on my Visa!! What’s going on over there!! Very, very disappointed!!”
Hello Stan,
I am sorry to hear that you received the wrong product twice and completely understand your frustration.
We will have an agent look into your order and contact you with a resolution shortly. We apologize for the inconvenience that this has caused you.
Thank you for your patience and co-operation.
“BRUTAL CUSTOMER SERVICE - First off all of my order was delivered in full and free of damages. HOWEVER the shorts were too small. I have now been chasing them for weeks with 4 email follow ups to try to get a response to return or exchange the shorts. Nothing....no response. Worst customer service I have experienced lately and that is saying a lot with the current service landscape. I do not recommend buying from them unless you are 100% sure on your product or size.”
Hello Chad,
We greatly apologize for the delayed response and lack of customer support that you have received.
We currently have a customer service agent looking into your order and will contact you shortly to provide you with an update.
Thank you for taking the time to reach out to us. We will resolve this issue immediately.
