“Never received order.
Reached out within 5 minutes of ordering (by voicemail and email) to correct an incorrect address and was not helped in time. Never received a phone call back and the rep told me by email to follow up when the package wouldn’t be delivered successfully. But it was left at the incorrect address by the courier without confirmation at the door. Was never replied to after the fact to pursue any type of correction. I understand it was a mistake in the ordering that it used an old address on file for the delivery, but the lack of communication to amend this was unacceptable.
Horrible experience and won’t be buying from you again.”
“I’ve placed an order and was cancelled by the courier. Just Golf Stuff did not provide the courier their address for pickup and I did not get 1. A refund, 2. Email indicating of this issue, 3. I’ve called and used email asking for a status, and 4. My items have not been delivered. I still have not heard back. The courier I’ve called does not know what’s going on with receiving an address to pick up the merchandise for delivery. Just Golf Stuff ripped me off of over $120. Buyer beware! Scam alert!”
Hi Mike,
Your package is showing as "delivered" via tracking on our end. Can you please email service@justgolfstuff.com, so we can look into this further. Thanks!
“Very poor service, I won’t recommend to anyone. I originally purchased a pants along with other items. I received all of the items in the order except for the pants. After calling and emailing customer service several times I eventually asked for a refund for the pants because they were not able to get a response from their vendor, I also had to make several calls to get my refund.
I really wanted the pants because it was a good price so I repurchased the item after receiving my refund. A few days after placing the order I received a ship notification. Three weeks later the item was never picked up by the courier. After emailing customer service for the past few weeks again I requested a refund for the same item because their vendor wasn’t responding to enquires.
That’s it. I will never purchase anything from these guys again.”
“Not a quality bag !! My expensive clubs were banging against each other all day. Totally unsatisfied but I used it once !!
It's in the closet where it will remain !!!”
“We tried to buy the 3 for $35 but only got one. Three times I have tried to get this changed but the only reply I got to my first enquire was that I could send the one towel back. I have tried again but have not received any response.”
“I bought a few items. One of them was a golf shirt that was not the colour that was in the photo. I wrote three times about how to exchange it and got no reply. I am very dissatisfied with your service and intend to never buy from you again.”
“I purchased a golf bag from Just Golf Stuff. Unfortunately it was lost during shipping. The customer service was basically non-existent from Just Golf Stuff. They didn’t answer their phones and didn’t respond to email inquiries about how to proceed or receive my money back.
Fortunately I did receive the golf bag 3 weeks later than the intended delivery date. Would consider other companies before ordering from them again.”
“I ordered a golf bag ages ago and the head cover for the golf bag did not fit so I complained about it 3 weeks ago and they have still not sorted this problem out ? why is this its not rocket science”
“I've sent four emails and spoke with customer service representatives six times. And I have never heard back!!!
My order number is 87111 and the item I ordered is a Cleveland CBX2 wedge.
The other two orders I made came without any delay, which included a full set of clubs for my wife and a new golf bag for myself.
Please update me at your earliest convenience on the wedge.”
“I talked to your service department about my order #89057 which I ordered March 14 I received an email saying it was shipped have not received a time yet when it will be delivered you are located in Toronto I don’t think it should take that long to ship items it’s 11 days now I’ve ordered other items and it take that long Thank You”
“Poor shipping, no updates, contacted them they told me i needed to contact shipper to get it picked up.
Sizing on the clothes i bought wasway off. The material is very poor, charging premium prices for very very low quality material.
Didnt provide a refund, wanted me to ship back for refund on stuff i can only spend on the site.”
Hi Guy,
Thank you for your review. I am so sorry to hear you had a frustrating experience, but I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
Hi Steve,
Thank you for your review. I am so sorry to hear you had to reach out multiple times; I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
