“JGS took more than the allotted time to ship these to me (I missed out on about four rounds that I could've played with the new clubs), and when I noted my concerns, they took much, much longer to reply to me than their stated standards.”
We greatly apologize for the delayed shipping. We are currently making amendments to our system to deter this from happening in the future.
We appreciate your patience through this time.
One of our representatives will contact you to provide a resolution.
We greatly appreciate your business with Just GolfStuff.
“It would have been nice to receive my shirt. Ordered a bag and the shirt and only the bag arrived. I have tried NUMEROUS times to email and call but only recently got an email saying they were checking on the order but not a word since. VERY unhappy with the LACK of customer service.”
Hello Linda,
We greatly apologize that the shirt was not included in your order.
We are currently making changes to our system and I apologize that you were affected by the delays.
A representative will be contacting you shortly to help resolve this issue.
“My delivery was longer than expected and I received the wrong colour that I ordered and the response time to my inquiries ( 2 emails and 2 phone calls ) were slow.”
Hello Anthony,
We greatly apologize for the incorrect shipment and the delayed response. We are currently making ammendments to our system to deter this from happening in the future.
We appreciate your patience through this time.
One of our representatives will contact you to ensure that this issue is corrected.
Thank you for taking the time to provide us with your feedback.
“Have not received the shirt yet. I emailed twice and called once and have yet to get a response. Not sure what's going on and it's getting frustrating.”
Hi John,
It was a pleasure speaking with you!
I have heard back from the vendor, who advised that they ran out of your size, and that is why the order was not shipped out.
I am very sorry for the inconvenience this caused you.
We'll be sending you a credit code directly to your email!
“Wrong size and nobody is responding to my numerous emails, phone calls or texts. Something simple to deal with has been totally ignored. Very disappointed and questioning whether I will ever deal with you again. My issue should be an easy fix if someone would contact me.”
“They may be cheap but just pray that your order is delivery correctly. I’m still waiting to hear about my missing item after weeks.
Service does not exist, no one answers emails or phone calls.
Have purchased many times but won’t again. Poor experience”
Hello Jonathan,
We are sorry to hear that your product has not arrived yet.
Due to higher than normal volumes of inquires our response time has been affected and we are working on making changes to ensure that this does not happen again in the future.
A representative will be looking into your order and will contact you directly.
Thank you for your co-operation.
“I never did receive the golf bag.
I was sent an umbrella!!!!!!!
I’ve email your company 4 times and still have not heard from anyone !!!
It’s very hard to rate a golf bag when I haven’t received it.
Tried calling several times. Just got a recorded message as to how busy everyone is. Too busy to follow up on 4 emails too !!!!”
Hi there Paul,
Thanks for reaching out to us and I'm terribly sorry for the inconveniences so far. We're taking a look into this issue as we speak and you should be hearing back from our team today. Stay tuned and we will get to the bottom of this!
“order golf bag realized I had ordered the wrong color 5 minutes later tried to correct the mistake which turn out to be a night, ordered the right color bag only they sent the wrong color bag again, trying to correct things but unsuccessful!!!”
Hello Michael,
We are sorry to hear that are having difficulties getting the right product.
We will have someone from our service department call you to assist with making the appropriate changes.
Thank you for reaching out to us, we look forward to making the corrections.
“Their customer service was extremely poor. I had a number of issues with the delivery of my order and l sent three emails and called twice and l never got a response from them. I finally received my order but l am still waiting for a response from my last email so that l can correct my shipping address so that l don’t go through these issues again.”
“I have issues with my order. The original order went through without an issue. Days later I received an e-mail stating that my size and colour were not available and that the shoes would be shipped in one of the other colours. It has been 19 days since that e-mail and I have not received the shoes any any further e-mails advising if the other colours are also out of stock in my size. I will be contacting Just Golf Stuff within the week and cancelling my order unless I receive a further update. Very disappointed as I have ordered through them before without issue.”
“One of the hats I ordered arrived as the wrong colour. When my replacement order arrived I was disappointed with the colour of the grey Wilson hat as it was much darker ( almost black) than what was pictured on your site.”
“First shipment I was sent the wrong clubs. I have yet to receive my refund after returning them. Second order has not arrived yet despite being over 7 days since ordering. Not satisfied at all.”
Thank you for taking the time to provide your feedback.
We are sorry to hear that you received the wrong items.
A representative will be contacting you shortly with your resolution.
“I bought two sets of these and paid for two sets. Which according to my math, should be 4 belts.
I only received two belts ( 1 set).
I have called twice and left messages both times regarding the error. As of this review, I still have not received a return phone call. Not sure what is wrong with their customer service but so far it has been horrible.”
“UnderPar has always been good to me, but Just Golf Stuff has left me disappointed. I thought I was receiving "black" wedges as described on the website. These wedges are NOT "black" and they feel super heavy. I never used them (still wrapped in plastic and never hit). I wrote an email asking to have a return label so I can send them back and have not heard back from anyone. It is also frustrating that there is no person to answer the phone whenever I call to discuss. 2 weeks and still no contact has been made. Terrible customer care :(”
“2 hats showed up to my place in a plastic bag. Going all the way across Canada. Do you think they arrived in good shape? Not one bit. My suggestion is send hats in a cardboard box.”
“Placed this order and have been trying to contact customer support about it for several weeks. I've sent several emails and called 3 times and nobody is responding.”
