“I ordered golf shoes. Not happy with your Customer Service. My order tracking status was not updated for 2 weeks and I became concerned. My emails and voice messages (no agent answers phone calls) went unanswered.”
Hello,
Thank you for reaching out about your issue with delivery and communication.
We are truly sorry that you have experienced this inconvenience.
We are currently making changes to our system to ensure that this does not happen in the future and we are sorry that your order was affected by the changes.
We want to Thank you for your business with Just Golf Stuff.
“I submitted the following review and received a response to the review as below:
They said someone would get back to me - it's been a couple of days and I haven't heard from anyone yet.
Seems they haven't resolved their customer service issues. It's been over three weeks since I place the order and they took my money and doesn't look like I'm getting my golf shoes before golf season is over if I get them at all.
The company doesn't seem to care about their lack of service. Problem is they have their money so they just don't give a crap about customers issues. Never deal with this company if you expect any kind of service.
"Ordered a pair of Footjoy Golf shoes on August 30 (order #77541)- my credit card was charged immediately. I received a tracking number (CANPAR) that showed a label was created. When I received no further update, I sent several emails to JustGolfStuff and left a few messages but got no response. I finally got through to a representative Aidan on September 13 who said he would look into the issue. I have not heard back after a week. At this point, JustGolfStuff has my money and I don't have my product after 3 weeks. Since JustGolfStuff shows that my order was completed, I have no way to get my money back.
Very poor service with and communication is non-existent. They are always too busy to answer the phone and no one ever calls back. I have ordered from them before but this will be the last time."
Posted 2 days ago
Hello Vince,
We greatly apologize for your service thus far and appreciate your patience while we work on resolving this issue.
A representative will be calling you shortly to provide you with an update and a resolution.
We are currently adding to our customer support team to provide the level of excellent service we expect of our company.
Thank you for your feedback, your business is important to us!”
Hello Vince,
We greatly apologize for your service thus far and appreciate your patience while we work on resolving this issue.
A representative will be calling you shortly to provide you with an update and a resolution.
We are currently adding to our customer support team to provide the level of excellent service we expect of our company.
Thank you for your feedback, your business is important to us!
Hello Louise,
We appreciate your patience through this time.
One of our representatives will contact you with updated delivery info.
Thank you for taking the time to provide us with your feedback.
“Very slow service. I made the order on 28th August. I received an email the next day to say the order had been processed and then got no more updates. I sent an email on the 9th September which generated an automatic reply saying a customer service agent will be in touch. I never did hear from a customer service agent. The next day I was able to see updates. The golf clubs finally got delivered on 15th September, 19 days after they were ordered . I feel that the order had been overlooked.”
Hello Lesley,
Thank you for taking the time to provide your feedback.
We are experiencing higher than usual demand this month and unfortunately, your order was impacted by this delay.
We greatly appreciate your co-operation.
“I am still waiting for a response for almost 4 weeks now and have heard next to nothing from the company regarding an exchange for a bigger size. this is the worst communication I have ever come up against.
In fact, if I don't hear from the company in the next two days, I will have to return the shoes a have to beat the return policy dates.
I can't review the shoes as they are still in the box”
“I haven't received my purchases it's been 3 weeks since I ordered and I haven't received anything and I've sent emails and I haven't received any response from you”
Hello Olivier,
We apologize for the delay and appreciate your patience while we work to get your order to you as quickly as possible.
We will have a representative contact you to provide an update.
Thank you for your support!
“It has been about a month since I placed my order, and there was an issue - some of the items sent were the wrong size. I have since sent several emails about this with no response. I will be contacting my bank to file a dispute with this merchant in an attempt to get my money back. The merchant can feel free to contact me at any time to resolve this.”
“Delivery was slow ,I was leaving for a golf trip & wanted to take this club with me , I left a voice message & a email message & did not get a reply from you on either message.”
“I never received the product. I emailed and left phone messages several times, but no response. I asked my VISA card to speak with this company. Even I spoke with Underpar who is the same company, but the person didn’t have any idea. I saw several bad & similar reviews online. Extremely worst experience ever.”
Hello Daerong,
Thank you for reaching out and signaling the problem about your product not received.
We are sorry for this inconvenience and we appreciate you reaching out.
Your issue is being examined by one of our representatives and they will contact you shortly regarding this matter.
“JGS took more than the allotted time to ship these to me (I missed out on about four rounds that I could've played with the new clubs), and when I noted my concerns, they took much, much longer to reply to me than their stated standards.”
We greatly apologize for the delayed shipping. We are currently making amendments to our system to deter this from happening in the future.
We appreciate your patience through this time.
One of our representatives will contact you to provide a resolution.
We greatly appreciate your business with Just GolfStuff.
“It would have been nice to receive my shirt. Ordered a bag and the shirt and only the bag arrived. I have tried NUMEROUS times to email and call but only recently got an email saying they were checking on the order but not a word since. VERY unhappy with the LACK of customer service.”
Hello Linda,
We greatly apologize that the shirt was not included in your order.
We are currently making changes to our system and I apologize that you were affected by the delays.
A representative will be contacting you shortly to help resolve this issue.
“My delivery was longer than expected and I received the wrong colour that I ordered and the response time to my inquiries ( 2 emails and 2 phone calls ) were slow.”
Hello Anthony,
We greatly apologize for the incorrect shipment and the delayed response. We are currently making ammendments to our system to deter this from happening in the future.
We appreciate your patience through this time.
One of our representatives will contact you to ensure that this issue is corrected.
Thank you for taking the time to provide us with your feedback.
“Have not received the shirt yet. I emailed twice and called once and have yet to get a response. Not sure what's going on and it's getting frustrating.”
Hi John,
It was a pleasure speaking with you!
I have heard back from the vendor, who advised that they ran out of your size, and that is why the order was not shipped out.
I am very sorry for the inconvenience this caused you.
We'll be sending you a credit code directly to your email!
“Wrong size and nobody is responding to my numerous emails, phone calls or texts. Something simple to deal with has been totally ignored. Very disappointed and questioning whether I will ever deal with you again. My issue should be an easy fix if someone would contact me.”
“They may be cheap but just pray that your order is delivery correctly. I’m still waiting to hear about my missing item after weeks.
Service does not exist, no one answers emails or phone calls.
Have purchased many times but won’t again. Poor experience”
Hello Jonathan,
We are sorry to hear that your product has not arrived yet.
Due to higher than normal volumes of inquires our response time has been affected and we are working on making changes to ensure that this does not happen again in the future.
A representative will be looking into your order and will contact you directly.
Thank you for your co-operation.
“I never did receive the golf bag.
I was sent an umbrella!!!!!!!
I’ve email your company 4 times and still have not heard from anyone !!!
It’s very hard to rate a golf bag when I haven’t received it.
Tried calling several times. Just got a recorded message as to how busy everyone is. Too busy to follow up on 4 emails too !!!!”
Hi there Paul,
Thanks for reaching out to us and I'm terribly sorry for the inconveniences so far. We're taking a look into this issue as we speak and you should be hearing back from our team today. Stay tuned and we will get to the bottom of this!
“order golf bag realized I had ordered the wrong color 5 minutes later tried to correct the mistake which turn out to be a night, ordered the right color bag only they sent the wrong color bag again, trying to correct things but unsuccessful!!!”
Hello Michael,
We are sorry to hear that are having difficulties getting the right product.
We will have someone from our service department call you to assist with making the appropriate changes.
Thank you for reaching out to us, we look forward to making the corrections.
“Their customer service was extremely poor. I had a number of issues with the delivery of my order and l sent three emails and called twice and l never got a response from them. I finally received my order but l am still waiting for a response from my last email so that l can correct my shipping address so that l don’t go through these issues again.”
