“I was trying to use my points to pay for shipping. Some how ordered the same product twice. Then was charged for shipping twice for each product that came in the same delivery bag. I'm afraid to buy anything now.”
Hello Stephen,
We are sorry to hear about the confusion of your purchase.
We will have a customer service agent call you to straighten out you order and assist with the appropriate return.
Thank you for your business with Just Golf Stuff!
“Site said it would ship 5-7 business days. Item never shipped after waiting for almost a month. Whole time I was emailing and calling fie an update and it wasnt until I wanted a refund that I would get a response. You guys have THE WORST customer service and I will never purchase or recommend you to anyone.”
Allan,
We are so sorry to hear about your negative experience and completely understand your frustration.
We are currently adding to our service team to ensure faster response times and a better customer experience.
We will have a representative look into your purchase and contact you regarding your feedback.
Thank for taking the time to reach out to us.
“Not very happy with this one because I sent twice or three times a request for return the shirt is to big for my husband as of today still not response !!!😳”
Hello Lily,
I am sorry to hear that the size of the shirt was too large.
We will have a representative reach out to you shortly and assist with the return process.
Thank you for your patience and cooperation while this is being resolved.
“Twice I ordered the shirt I wanted and twice I got the wrong one!!😡 Have left numerous voice mails and sent emails to correct the situation but have received no responses!! Sent both shirts back and still no credit on my Visa!! What’s going on over there!! Very, very disappointed!!”
Hello Stan,
I am sorry to hear that you received the wrong product twice and completely understand your frustration.
We will have an agent look into your order and contact you with a resolution shortly. We apologize for the inconvenience that this has caused you.
Thank you for your patience and co-operation.
“BRUTAL CUSTOMER SERVICE - First off all of my order was delivered in full and free of damages. HOWEVER the shorts were too small. I have now been chasing them for weeks with 4 email follow ups to try to get a response to return or exchange the shorts. Nothing....no response. Worst customer service I have experienced lately and that is saying a lot with the current service landscape. I do not recommend buying from them unless you are 100% sure on your product or size.”
Hello Chad,
We greatly apologize for the delayed response and lack of customer support that you have received.
We currently have a customer service agent looking into your order and will contact you shortly to provide you with an update.
Thank you for taking the time to reach out to us. We will resolve this issue immediately.
“I ordered, the cart, was told by email a couple of days later it had been shipped. Over a week later I got an email saying I was getting a refund, product out of stock. Two days later you are advertising it for sale. No, I'm not happy.”
Hello Robert,
Thank you for taking the time to reach out to us.
We will have a team member look into your order and contact you shortly with an update.
Thank you for your patience and co-operation.
Hello Cathy,
Thank you for providing your feedback.
We will have a customer service agent look into you order and will be contacting you shortly to provide you with an update.
Thank you for your co-operation.
“I bought 2 pairs of 34 shorts & 1 XL top, the top was too large. I was told I could return anything but I would need to pay for shipping. Any other vendor would have sent me a prepaid shipping parcel, so I decided to return the entire order. Now that I have received my refund, I'm taking my business elsewhere.”
Hello Dave,
We apologize that the products that you ordered were not up to your expectations.
We greatly appreciate your business and your time to provide us with your feedback.
Hello Claude,
Thank you for your purchase with Just Golf Stuff.
Due to higher-than-normal demand, our service team and distributors have been experiencing time delays.
We want to thank you for your patience and cooperation while this issue was being resolved.
“My order never arrived but I was still charged. I’ve been trying to get in contact with customer service and have left several voicemails and sent several emails with no response in over a month. I’m going to need to go to my bank to resolve this. Looks like many others have also had this issue. BUYER BEWARE.”
Hello Hannah,
Thank you for reaching out and I'm very sorry for your frustrating experience.
I understand that our team has since been in touch with you and is working to resolve your issue. Our representative will contact you with our final resolution.
We appreciate your cooperation and patience during this time.
“I've purchased from JGS many times and most of the time it's a good experience. My last purchase was a total bust. I did not receive my pants only the shorts I bought and the putting training equipment I bought was missing the marker.
I sent an email last week that was not responded to and every day that goes by with no response only makes me more and more frustrated.”
“Never received these shoes. Ordered 2 pairs and received one pair ZG21 golf shoes that were returned.
Still have not received a refund even though the parcel from canpar was sent back tracked.
Canpar attempted one delivery of the wrong parcel and then put the package on their shelf resulting in me having to go searching for it.
I finally located it and then discovered it was a single pair of the wrong shoes that were sent back Sept first and no communication whatsoever and no refund.
Not impressed, now we have to fight for a refund for 2 pairs of shoes we never received but they sent a notice to review for lol.”
Hello Just Golf Stuff Customer,
We greatly apologize for any inconvenience that this has caused for you.
A customer service agent is looking into account right now and will be contacting you shortly with information on your refund.
Thank you for your patience while we resolve this return.
“Terrible support, looking to return item and sent 5 emails and 3 phone calls that go to voicemail. Nobody has contacted me back.
Jacket fit small and wanted 1 size bigger. But no customer support
I just sent the item back hoping for the refund”
Hello Kamaran,
Thank you for taking the time to reach out to us and explain your issue.
We will have a representative contact you to provide a resolution.
We apologize for any inconvenience that this has caused you and we appreciate your patience while we resolve this matter.
“I ordered golf shoes. Not happy with your Customer Service. My order tracking status was not updated for 2 weeks and I became concerned. My emails and voice messages (no agent answers phone calls) went unanswered.”
Hello,
Thank you for reaching out about your issue with delivery and communication.
We are truly sorry that you have experienced this inconvenience.
We are currently making changes to our system to ensure that this does not happen in the future and we are sorry that your order was affected by the changes.
We want to Thank you for your business with Just Golf Stuff.
“I submitted the following review and received a response to the review as below:
They said someone would get back to me - it's been a couple of days and I haven't heard from anyone yet.
Seems they haven't resolved their customer service issues. It's been over three weeks since I place the order and they took my money and doesn't look like I'm getting my golf shoes before golf season is over if I get them at all.
The company doesn't seem to care about their lack of service. Problem is they have their money so they just don't give a crap about customers issues. Never deal with this company if you expect any kind of service.
"Ordered a pair of Footjoy Golf shoes on August 30 (order #77541)- my credit card was charged immediately. I received a tracking number (CANPAR) that showed a label was created. When I received no further update, I sent several emails to JustGolfStuff and left a few messages but got no response. I finally got through to a representative Aidan on September 13 who said he would look into the issue. I have not heard back after a week. At this point, JustGolfStuff has my money and I don't have my product after 3 weeks. Since JustGolfStuff shows that my order was completed, I have no way to get my money back.
Very poor service with and communication is non-existent. They are always too busy to answer the phone and no one ever calls back. I have ordered from them before but this will be the last time."
Posted 2 days ago
Hello Vince,
We greatly apologize for your service thus far and appreciate your patience while we work on resolving this issue.
A representative will be calling you shortly to provide you with an update and a resolution.
We are currently adding to our customer support team to provide the level of excellent service we expect of our company.
Thank you for your feedback, your business is important to us!”
Hello Vince,
We greatly apologize for your service thus far and appreciate your patience while we work on resolving this issue.
A representative will be calling you shortly to provide you with an update and a resolution.
We are currently adding to our customer support team to provide the level of excellent service we expect of our company.
Thank you for your feedback, your business is important to us!
Hello Louise,
We appreciate your patience through this time.
One of our representatives will contact you with updated delivery info.
Thank you for taking the time to provide us with your feedback.
“Very slow service. I made the order on 28th August. I received an email the next day to say the order had been processed and then got no more updates. I sent an email on the 9th September which generated an automatic reply saying a customer service agent will be in touch. I never did hear from a customer service agent. The next day I was able to see updates. The golf clubs finally got delivered on 15th September, 19 days after they were ordered . I feel that the order had been overlooked.”
Hello Lesley,
Thank you for taking the time to provide your feedback.
We are experiencing higher than usual demand this month and unfortunately, your order was impacted by this delay.
We greatly appreciate your co-operation.
“I am still waiting for a response for almost 4 weeks now and have heard next to nothing from the company regarding an exchange for a bigger size. this is the worst communication I have ever come up against.
In fact, if I don't hear from the company in the next two days, I will have to return the shoes a have to beat the return policy dates.
I can't review the shoes as they are still in the box”
