Hi Steve,
Thank you for your review. I am so sorry to hear you had to reach out multiple times; I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
Hello Marco,
We greatly apologize for the delayed response but we have bene experiencing higher than normal volumes.
An agent has contacted you with information regarding your return.
Thank you for providing us with your feedback.
Hello Michel,
I am sorry to hear that some of your items were not delivered.
A customer service agent will be contacting you to provide a resolution.
Thank you for your cooperation while we resolve this issue.
“I have had nothing but problems on two orders. One has still not shipped but pacakaged and ready for shipping since November 25th. Sent about 5 emails to customer service with no answer second one took over three weeks to answer me. Then another two weeks to send the return label for a full refund. Sent back Dec 12 and on Jan 4 sent me a replacement instead of a refund. I buy a lot from this site but Custer service is horrible.”
“Your services are disappointing. Product information is limited, and you don't even respond when I ask you for more detailed product information. Recently, I returned one item of my order. I asked you about detailed how-to, but you didn't respond. I repeatedly asked you, but you never got back to me. So I just returned the item and you received it (I have the signature of the person who received the parcel), but you're not even confirming the receipt. I really wonder if this is normal with you.”
Hello Eugene,
We can understand your frustration and are looking forward to rectifying the situation.
An agent will be contacting you to obtain more information and to help assist in your refund.
Thank you for taking the time to provide your contact.
“An item that is selling has no warning that sizes smaller than regular size, return the shoe that didn't fit you have to pay the shipping, bad return policy, and very difficult communication, you have to communicate through messenger otherwise on-site you have to have a complaint to ask if they are in business and you get to respond, cost me $30.00 to return a pairs of shoes, not even my fault. I buy lots of stuff online, this is one of the sites that I may have to avoid buying.”
“Never had a problem with deliveries from golf stuff till last December. Then the delivery company googles my address and tells me my address is not on google so it is wrong. Never got parcel. 15% off next purchase that may or may not get delivered. Have had no feed back since and will not/cannot order until delivery is resolved. Seems you don't care, have had no contact since.”
Hello Sean,
We are sorry to hear that there were issues with your delivery.
We greatly apologize for the delayed response but can see now that your refund has been issued.
We appreciate you taking the time to provide us with your feedback.
“I received the wrong handed (ordered right received left) 6 pack of Callaway golf gloves on November 30, 2022, I immediately sent an email to customer service relating the error with the order delivery. I have since sent 6 follow-up emails requesting action. It is January 4th, 2023 and I have not received any return label or have been sent the correct order. Seems that the customer service department does not respond and my "complete satisfaction" is just words and no action, I now have 6 golf gloves that I can't use due to an error in the order delivery.”
Hello Darren,
I greatly apologize for the delayed response and completely understand your frustration.
An agent has been notified of your inquiry and will be contacting you shortly with a return label and to aid in the return process.
Thank you for your patience and cooperation while we resolve this issue.
“Gloves were not a Large size of normal golf gloves,ore like a medium. Would not take them back, I am not paying for shipping back when they are not the correct sizing. I will never buy from just golf again”
Hello Corey,
We apologize that the gloves were not the correct size and we plan on correcting this situation
We will have a customer service agent contact you to provide you with a resolution.
Thank you for your patience and co-operation while we resolve this matter.
“Unfortunately I did not receive what I ordered and no exchange was offered....but I could return the items and re-order what I had originally ordered and MAYBE I would receive what I re-ordered this time. I wasn't too confident the re-order would be handled correctly, so I have kept the item and indicated I would never order from this company again!!!”
Ernie,
I am sorry to hear that you did not receive the correct items.
I appreciate your feedback on our return process and have passed this on to our management team.
A customer service representative is going to reach out to you to follow up on your inquiry.
Thank you for your feedback with Just Golf Stuff.
Hello Brad,
I am sorry that you were not happy with your service. The just Golf Stuff team is currently growing to be able to provide faster more efficient service.
Thank you for taking the time to provide us with your feedback.
“Hi
I’ve sent two emails regarding order# 81611 (3 crittter headcovers) that I DID NOT RECEIVE, without any response( other than an automated reply).
Please send the order , or credit my card.
Thank you.
Greg Fox ( a once loyal customer)”
Greg,
I am sorry to hear that you item has not been delivered. I understand your frustration and we currently has a representative contacting the vendor and will contact you shortly with an update.
Thank you for your patience and co-operation while we resolve this matter.
“Pretty hard to write a review on something that I haven't received yet.
This was ordered and paid for over a month ago, but it still hasn't arrived.
I have sent 2 emails to support to advise of this and no response.
I responded to this review 4 days ago to advise of this again, and still no response.
What does it take to have someone follow up on this?
I have been a loyal customer for a couple of years now, and have never had any issues until this time, but I am not very impressed with how my requests have been completely ignored.”
Hello Mike,
We are very sorry to hear that you have not received your item. This information has been passed on to a Team Member. They are going to look into your order and contact you shortly with an update.
We greatly appreciate your patience while we resolve this matter.
Thank you for your business with Just Golf Stuff.
“Just Golf Stuff - You asked for my review of the Northern Spirit Putter that I purchased early November 2022. I liked it !! However, I broke or should I say that a piece of the putter broke off. I've written a letter to you asking for HELP.
Still waiting
Oh ya - I'm 70 years old and still hit my drive 225. Nice.”
Hello Roger,
We are very sorry to hear that your putter broke after such short usage. We will have an agent contact you shortly to provide you with the next steps moving forward.
We are sorry for any inconvenience that this has caused. We do not want to hold you up from the greens with a drive like that!!
Thank you for your feedback and we look forward to resolving this issue.
Hello Tristian,
Thank you for taking the time to provide your feedback.
We are currently building our Customer Support Team to provide our customers with higher quality service to ensure faster response times in the future.
We greatly appreciate your business with Just Golf Stuff.
Hello Gyeongbok,
We are sorry to hear that you received the wrong colored item.
Thank you for contacting our customer service team.
Your refund has been processed.
Thank you for your feedback.
“We ended up with a refund! The quality of the item was good but the sizes were incorrect! They were certainly not set to North American standards. My wife normally wears a medium and we ordered a large since we figured (coming from China) it would be small. It was way too small so we tried for an exchange but you guys said to request a refund. It cost $21 to return the item. Needless to say we will NOT be buying any clothing from you. Amazon has a FREE return policy, maybe you should consider it.
Steve & Nancy Collins”
“I ordered a rai suit and was sent 2 jackets and no pants, took me 3 weeks of emails and calls to actually speak to someone to rectify. I was sent a shipping label to return one jacket which I dropped at the post office the next day…to find out it needed to go to Canpar…now it may be lost…I’m unimpressed thus far and it’s been several weeks and still no pants”
Hello Rob,
We are sorry for the incorrect shipment and the delayed response time.
A representative will be looking into your order and will be contacting you shortly with an update.
Thank you for your patience while we resolve this inquiry.
“Not happy at all! The package and case provided is labeled "PELZ GOLF Putting Tutor" but the contents are a different product, the label on the product is "puttmon aid". I emailed Just golf stuff twice and have not received a response as yet, an auto response was sent to me indicating they have forwarded my inquiry to someone......... still waiting.... maybe someone is not responsive or doesn't exist.”
Hello George,
We greatly apologize that you have not yet had a response to you inquiries. A customer service agent with look into your purchase and contact you shortly with answers about your product.
Thank you for your patience and we will have representative contact you.
