“I bought a few items. One of them was a golf shirt that was not the colour that was in the photo. I wrote three times about how to exchange it and got no reply. I am very dissatisfied with your service and intend to never buy from you again.”
“I purchased a golf bag from Just Golf Stuff. Unfortunately it was lost during shipping. The customer service was basically non-existent from Just Golf Stuff. They didn’t answer their phones and didn’t respond to email inquiries about how to proceed or receive my money back.
Fortunately I did receive the golf bag 3 weeks later than the intended delivery date. Would consider other companies before ordering from them again.”
“I ordered a golf bag ages ago and the head cover for the golf bag did not fit so I complained about it 3 weeks ago and they have still not sorted this problem out ? why is this its not rocket science”
“I've sent four emails and spoke with customer service representatives six times. And I have never heard back!!!
My order number is 87111 and the item I ordered is a Cleveland CBX2 wedge.
The other two orders I made came without any delay, which included a full set of clubs for my wife and a new golf bag for myself.
Please update me at your earliest convenience on the wedge.”
“I talked to your service department about my order #89057 which I ordered March 14 I received an email saying it was shipped have not received a time yet when it will be delivered you are located in Toronto I don’t think it should take that long to ship items it’s 11 days now I’ve ordered other items and it take that long Thank You”
“Poor shipping, no updates, contacted them they told me i needed to contact shipper to get it picked up.
Sizing on the clothes i bought wasway off. The material is very poor, charging premium prices for very very low quality material.
Didnt provide a refund, wanted me to ship back for refund on stuff i can only spend on the site.”
Hi Guy,
Thank you for your review. I am so sorry to hear you had a frustrating experience, but I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
Hi Steve,
Thank you for your review. I am so sorry to hear you had to reach out multiple times; I really appreciate you bringing this to my attention. I have notified our team and one of our customer service agents will be in touch with you.
Thank you kindly.
Hello Marco,
We greatly apologize for the delayed response but we have bene experiencing higher than normal volumes.
An agent has contacted you with information regarding your return.
Thank you for providing us with your feedback.
Hello Michel,
I am sorry to hear that some of your items were not delivered.
A customer service agent will be contacting you to provide a resolution.
Thank you for your cooperation while we resolve this issue.
“I have had nothing but problems on two orders. One has still not shipped but pacakaged and ready for shipping since November 25th. Sent about 5 emails to customer service with no answer second one took over three weeks to answer me. Then another two weeks to send the return label for a full refund. Sent back Dec 12 and on Jan 4 sent me a replacement instead of a refund. I buy a lot from this site but Custer service is horrible.”
“Your services are disappointing. Product information is limited, and you don't even respond when I ask you for more detailed product information. Recently, I returned one item of my order. I asked you about detailed how-to, but you didn't respond. I repeatedly asked you, but you never got back to me. So I just returned the item and you received it (I have the signature of the person who received the parcel), but you're not even confirming the receipt. I really wonder if this is normal with you.”
Hello Eugene,
We can understand your frustration and are looking forward to rectifying the situation.
An agent will be contacting you to obtain more information and to help assist in your refund.
Thank you for taking the time to provide your contact.
“An item that is selling has no warning that sizes smaller than regular size, return the shoe that didn't fit you have to pay the shipping, bad return policy, and very difficult communication, you have to communicate through messenger otherwise on-site you have to have a complaint to ask if they are in business and you get to respond, cost me $30.00 to return a pairs of shoes, not even my fault. I buy lots of stuff online, this is one of the sites that I may have to avoid buying.”
“Never had a problem with deliveries from golf stuff till last December. Then the delivery company googles my address and tells me my address is not on google so it is wrong. Never got parcel. 15% off next purchase that may or may not get delivered. Have had no feed back since and will not/cannot order until delivery is resolved. Seems you don't care, have had no contact since.”
Hello Sean,
We are sorry to hear that there were issues with your delivery.
We greatly apologize for the delayed response but can see now that your refund has been issued.
We appreciate you taking the time to provide us with your feedback.
