“I really liked the stuff you offered and the prices. However, I never received my first order and the pants I ordered were labeled wrong and the wrong size. I received a refund to my credit card but that credit card was compromised so I never got my money back on the returned goods. I sent a message but got no response!!!!”
“To be fair, the actual online ordering process was good. The rest that followed was technically out of JGS hands, but part and parcel of the overall experience.
I had twice previously ordered from JGS and received my items in a somewhat orderly time frame. However, this last order took 46 days and was sent out twice. The address was the same as the previous two orders before, but some how the delivery service was adamant that the address was incorrect.
I pointed out that the service was at a level of incompetency, that was unfathomable, as it should not take 46 days to get from Ontario to Alberta. I had to point out that as a delivery service, your job is to deliver. To have the drivers be unaware of a simple Google search which revealed the exact location, the same location that they had managed to find twice before, is one of the reasons that Amazon has been so successful.
Promise less, deliver more.”
Hi Mark,
I'm really sorry to hear about your experience and I will be addressing this with our carrier. I have sent you something as a token of our apology. We hope you will give us another try in the future. Thanks
Maurice Finn, General Manager
“I would give you zero stars if I could. Purchased a Driver from you months ago and never received it. I have emailed and messaged you over 5 times and have yet to receive a response. Where is my club and/or money? The worst customer service I have ever seen!”
“I ordered 2 dozen Callaway golf balls and received 21 golf balls shipped to me in a zip lock baggie. Professional... not so much. It's been 2 weeks and I'm still waiting for a resolution. At the least I would appreciate getting the remaining 3 balls, but looking for them in a mfrs sleeve may be too much to expect.”
“Very poor cudtomer service, they don't even know anything about the products they sell, they sell golf clubs but don't even know what a "shaft" is, don't know what a 3 wood is either, and very hard to understand them. When they give a refund for a purchase they won't refund the shipping cost??”
“Short ...order 36 receive 32 ...golf glove ...order 6 lefty...receive 2 lefty and 4 wrong hand....no answer to my emails...cost me 22$ to return merchandise..”
“I’ve purchased regularly from this site but wil not again. I can totally appreciate being responsible for shipping when returning an item, however your excessive return fee above the cost of shipping (in some cases almost half the value of the purchase) is just theft. Goodbye Just Golf Stuff.”
“Size was wrong. Colour was wrong. Refund info was wrong. The refund policy was misleading...clothing price is $60 plus tax..shipping, restocking, fees totalled a refund of $15. Good lord. I wont be ordering again. Lesson learned!”
“Sent wrong item and after waiting almost 14 days and three emails not willing to ship back at my expense. Absolutely terrible service and will never buy or advise anyone else to purchase even a golf tee from your store.”
“Ça fais trois fois que j explique mon cas, donc, quand tu te fais remboursé 26$ de moins parce que le short de golf est trop grand, moi je trouve ça impardonnable. Donc, pu jamais j acheterai sur votre site internet. Merci quand même 😆”
