“UnderPar has always been good to me, but Just Golf Stuff has left me disappointed. I thought I was receiving "black" wedges as described on the website. These wedges are NOT "black" and they feel super heavy. I never used them (still wrapped in plastic and never hit). I wrote an email asking to have a return label so I can send them back and have not heard back from anyone. It is also frustrating that there is no person to answer the phone whenever I call to discuss. 2 weeks and still no contact has been made. Terrible customer care :(”
“2 hats showed up to my place in a plastic bag. Going all the way across Canada. Do you think they arrived in good shape? Not one bit. My suggestion is send hats in a cardboard box.”
“Placed this order and have been trying to contact customer support about it for several weeks. I've sent several emails and called 3 times and nobody is responding.”
“I never received it and I tried to contact you with no response but the money was put back to my credit card so I have no idea what happened and nothing was comunicated to me worst experience with you that I have ever had”
“I ordered 3 different colors of Nike golf shirts and received three white ones. I contacted customer support numerous times without a resolution. I would like to return the items and re-order the colors I wanted originally. That's all I am looking for. A simple resolution that would require minimal effort on your part.”
“I tried to purchase golf gloves. After a coupe of weeks i heard nothing so i contact Just golf stuff and someone said they would look into it. Weeks later I heard nothing so i contacted them by email and phone message and heard nothing back.
Then i got a notice that i would get a refund with NO EXPLANATIONS.
this is EXTREMELY poor communication and I doubt I will ever PURCHASE a product from this company again.. Customer service is EXTREMELY POOR.”
“Comfortable and enjoyed them but the lining on these ripped the second time I wore them, burst right at the seem…poor construction/quality it seems…would not recommend, pls see picture below”
“Unfortunately I ordered this item and had to return twice as the zipper was broken.
To be honest I was disappointed because the material was great and I really wanted the jacket.
The sizing runs very small also.”
“The quality of the product supplied was excellent, and the order from JGS was processed correctly and expediently. However, you then chose to use CanPar as your delivery service, who ruined the whole order experience. CanPar screwed up the delivery so badly, it was painful. Firstly, when they showed up to deliver, no one was home. So they decided to not leave the order on the doorstep ( like every other delivery service does), and CanPar left a note advising the package could be retrieved from a corner store that was a 25 minute drive away. (There was no option left for another delivery attempt by CanPar.) When I got to the store, the clerks could not speak English, and could not operate electronic screening equipment. It was a wasted 30 minutes waiting for them to call for help and get the package screened and released to me.
Until JGS gets a new delivery service and stops using CanPar, I will not be ordering anything else from JGS, which is too bad because their products are good.
The whole online experience is based on convenience - this was not. I could have gone to a local golf store to shop in person, with much less hassle.
Let me know when you fire CanPar so I can return to viewing your ads and buying your offered products.
A disgruntled customer.
Mike Pratt”
“This is a joke. I have called and left multiple voicemails and sent multiple emails and had no response as I got a completely different colour than what I ordered. The company and its customer service is terrible. Will never buy anything again and will spread this to all of my golfing buddies.”
“the glassesI got were 2 pair of white shades, I thought I was ordering blue and tortoise...Secondly the white glasses aren't polarized??? Can you help??? thanks...Joe”
“The worst customer service I have ever delt with, phoned 4 times left message, no one returned my call. Waited 2 weeks for my order, had to go pick it up myself. I would never refer the company to anyone. I will never use there service again,their message on the phone says they will return your call within 24hrs, 4 phone calls with messages and not one call returned. THEY SUCK BIG TIME. DO NOT USE.”
