“I have issues with my order. The original order went through without an issue. Days later I received an e-mail stating that my size and colour were not available and that the shoes would be shipped in one of the other colours. It has been 19 days since that e-mail and I have not received the shoes any any further e-mails advising if the other colours are also out of stock in my size. I will be contacting Just Golf Stuff within the week and cancelling my order unless I receive a further update. Very disappointed as I have ordered through them before without issue.”
“One of the hats I ordered arrived as the wrong colour. When my replacement order arrived I was disappointed with the colour of the grey Wilson hat as it was much darker ( almost black) than what was pictured on your site.”
“First shipment I was sent the wrong clubs. I have yet to receive my refund after returning them. Second order has not arrived yet despite being over 7 days since ordering. Not satisfied at all.”
Thank you for taking the time to provide your feedback.
We are sorry to hear that you received the wrong items.
A representative will be contacting you shortly with your resolution.
“I bought two sets of these and paid for two sets. Which according to my math, should be 4 belts.
I only received two belts ( 1 set).
I have called twice and left messages both times regarding the error. As of this review, I still have not received a return phone call. Not sure what is wrong with their customer service but so far it has been horrible.”
“UnderPar has always been good to me, but Just Golf Stuff has left me disappointed. I thought I was receiving "black" wedges as described on the website. These wedges are NOT "black" and they feel super heavy. I never used them (still wrapped in plastic and never hit). I wrote an email asking to have a return label so I can send them back and have not heard back from anyone. It is also frustrating that there is no person to answer the phone whenever I call to discuss. 2 weeks and still no contact has been made. Terrible customer care :(”
“2 hats showed up to my place in a plastic bag. Going all the way across Canada. Do you think they arrived in good shape? Not one bit. My suggestion is send hats in a cardboard box.”
“Placed this order and have been trying to contact customer support about it for several weeks. I've sent several emails and called 3 times and nobody is responding.”
“I never received it and I tried to contact you with no response but the money was put back to my credit card so I have no idea what happened and nothing was comunicated to me worst experience with you that I have ever had”
“I ordered 3 different colors of Nike golf shirts and received three white ones. I contacted customer support numerous times without a resolution. I would like to return the items and re-order the colors I wanted originally. That's all I am looking for. A simple resolution that would require minimal effort on your part.”
“I tried to purchase golf gloves. After a coupe of weeks i heard nothing so i contact Just golf stuff and someone said they would look into it. Weeks later I heard nothing so i contacted them by email and phone message and heard nothing back.
Then i got a notice that i would get a refund with NO EXPLANATIONS.
this is EXTREMELY poor communication and I doubt I will ever PURCHASE a product from this company again.. Customer service is EXTREMELY POOR.”
“Comfortable and enjoyed them but the lining on these ripped the second time I wore them, burst right at the seem…poor construction/quality it seems…would not recommend, pls see picture below”
“Unfortunately I ordered this item and had to return twice as the zipper was broken.
To be honest I was disappointed because the material was great and I really wanted the jacket.
The sizing runs very small also.”
