“Very disappointed. Wanted to share with family but with two small bottles of liquid for 20 this was not possible. I expected liquid to already be in test tubes as with other Covid Antigen Tests I have received.”
“Well. I no sooner received my $169 plus tax tests and our provincial government has made these same tests free to us at pharmacies and grocery stores which we have seen here locally. I would like to return my purchase for a refund please.”
“I have sent two emails concerning my order. You were to let me know when my order was being shipped so I could arrange someone to be at my house on delivery- that did not happen and my rapid tests were left by couriers in the freezing cold in the snow from Thursday to Monday. Not acceptable. I have asked for confirmation wheather these tests are any good to use as they have been frozen and I have not received an answer.
Valerie Hanna”
“So glad you asked me for a review! I placed my order Jan 15th snd still have not received it even though it was supposed to arrive Jan 22nd and my credit card was charged the full amount on the 15th. No one is responding to my inquiry!”
“Haven’t received it yet..! Also, didn’t place my order on the one that said shipping Jan 24th. I placed my order on Friday Jan 4th & said it was shipped Jan 7th but here I am still waiting. I wouldn’t have even placed an order if I knew it was going to take longer than 2 weeks. Needed them for work but that was a loss!”
“My experience sucked. I bought this last year and you finally shipped the rest of my order but I have moved. So I haven’t received a thing and you took my money.”
We are sorry that the item did not meet the quality standard that we aim to achieve. A customer service agent will reach out with some options to resolve this.
“I never received it. Purchased on January 8, received shipping notice on January 10th and then nothing. It was never delivered or identified as being delivered by Canpar.”
“I have yet to receive the item I ordered after a month. I have made multiple attempts to contact the company by both phone and email and have yet to receive a response.”
“It would be great if I actually got the item. It’s been over 3 weeks so I followed up with JGS after 1.5 weeks with an email to Customer Support and then a phone call (voicemail) to customer support after 2.5 weeks - no response yet! Very poor customer service and not the first time this has happened. I’m not sure I’ll shop at JGS again…”
“I made this order on Dec 20, 2021. I was promised delivery in 5-7 business days. As of today Jan 13 I have not received my order. The only info I have received is in response to my inquiry last week.”
