“The quality of the product supplied was excellent, and the order from JGS was processed correctly and expediently. However, you then chose to use CanPar as your delivery service, who ruined the whole order experience. CanPar screwed up the delivery so badly, it was painful. Firstly, when they showed up to deliver, no one was home. So they decided to not leave the order on the doorstep ( like every other delivery service does), and CanPar left a note advising the package could be retrieved from a corner store that was a 25 minute drive away. (There was no option left for another delivery attempt by CanPar.) When I got to the store, the clerks could not speak English, and could not operate electronic screening equipment. It was a wasted 30 minutes waiting for them to call for help and get the package screened and released to me.
Until JGS gets a new delivery service and stops using CanPar, I will not be ordering anything else from JGS, which is too bad because their products are good.
The whole online experience is based on convenience - this was not. I could have gone to a local golf store to shop in person, with much less hassle.
Let me know when you fire CanPar so I can return to viewing your ads and buying your offered products.
A disgruntled customer.
Mike Pratt”
“This is a joke. I have called and left multiple voicemails and sent multiple emails and had no response as I got a completely different colour than what I ordered. The company and its customer service is terrible. Will never buy anything again and will spread this to all of my golfing buddies.”
“the glassesI got were 2 pair of white shades, I thought I was ordering blue and tortoise...Secondly the white glasses aren't polarized??? Can you help??? thanks...Joe”
“The worst customer service I have ever delt with, phoned 4 times left message, no one returned my call. Waited 2 weeks for my order, had to go pick it up myself. I would never refer the company to anyone. I will never use there service again,their message on the phone says they will return your call within 24hrs, 4 phone calls with messages and not one call returned. THEY SUCK BIG TIME. DO NOT USE.”
“Ordered Puma 2X jacket and 2X golf shirt. Jacket does not fit and definitely not a 2X. Shirt fits but short. No info of how to return items. Very disappointed and will not buy from them again.”
“I never received my purchase. I’ve emailed twice now and no response. It was apparently delivered somewhere, but not to me. My second purchase was returned by the courier and never reshipped.”
“1) you sent me the wrong shoe , they look similar but not what i ordered
2) you said you would send me a mail slip so i could return the shoes but i haven’t received it yet
3) i asked (3 times) if you could send me the correct shoes which i ordered and no response to each of the 3 requests
4) this was my first and last order from this website.”
“I have unsubscribed from Just Golf Stuff. My last purchase was advertised as 2 golf shirts for $19.99. However I only received half of the order. And was subsequently told that the 2 for $19.99 was a promotional offer. I am disappointed that Just Golf Stuff management did not err on the side of the consumer.
Regards
Ian Maynard”
Hi Ian,
We are sorry for any confusion. The item you purchased was priced at $19.99 each. There was a promotion back in 2021 where this item was on sale for 2 for $19.99 and you did note making a purchase then, but that promotion was no longer available when you made this recent purchase. Please contact our Customer Service at service@justgolfstuff.com if you have any further questions.
“First time I had a terrible experience. The sweater came absolutely filthy and even after a wash I couldn't get all of the stains out. Virtually useless purchase. Last time I'll use your site.”
“I never received the shoes. Got an email they were shipped the day after ordering, so I was anxiously awaiting their arrival. About a week to ten days later, I received another email that the shoes were unavailable so they refunded me. Disappointing! No issues with refund though.”
“Waited forever and had to drive about 80 kms and back to pick them up as your delivery service wouldn’t deliver the parcel. Great free shipping don’t you think and gas is about 2 bucks a litre”
“I never got the balls I purchased. Waited 2 weeks and they were never shipped then got a refund with no explanation. I recently foolishly ordered golf shoes - you took my $158 and two weeks later my shoes have not shipped. I’ve written twice to ask for my refund but nothing is happening
. I’ll never order again! Very poor customer service”
“My purchase experience was very bad! At the time I ordered the putter my payment was taken immediately and the email indicated that I would receive my putter within seven days. I waited 10 days then contacted Just Golf Stuff only the find out a few days later that they no longer had any of my putter in stock. Had I not contacted them I believe that I would be still waiting for the putter and no one would have let me know anything.. To add insult, I checked the site last night and found that they were still advertising the Cleveland Huntington Beach Soft #8 putter. This experience has probably made me to never order from Just Golf Stuff again and will telling others of the poor experience.”
“Terrible transaction. Received only 11 out of 12 pieces of the Ladies LH Top Flite 12pc set and have spent the last 3 months trying to get the missing club. Firstly they sent a replacement Mens RH 58deg wedge versus a Ladies LH PW and now still waiting on the replacement after returning the wrong club 3 weeks ago!
Not sure this will be fixed ever so recommend caution in the future or go with an alternative.”
