“No response from customer support! Bought a set of Callaway clubs for my son. One club is damaged already sfter 4 rounds. No one has ever reached out to me after countless emails!”
Hello Nick,
We greatly apologize that this has not been resolved.
Due to higher volumes of inquiries our response times have been affected. We apologize for any inconvenience that this has caused you.
A representative will call you shortly to assist in providing a resolution.
Hello Paul,
We apologize that the wrong size was delivered.
An agent will be contacting you shortly to resolve this matter.
Thank you for taking the time to reach out to us.
Hello Andrew,
We apologize that you were sent the wrong shoe. A customer service representative will contact you and assist you with making the corrections to your order.
Thank you for your feedback.
We look forward to speaking with you and providing a resolution.
“I was skeptical based on the price and some reviews I had seen, but I got my golf set as advertised and am happy with it. I gave it 4-stars due to the delays with customer service, but once contacted they were helpful and friendly.”
“Terrible customer service. I placed an order on September 17, 2022. which was to be delivered within 5-7 business days, "unless stated otherwise".
I asked for an update on September 28, 2022, and did not receive the courtesy of a reply.
I asked for another update on October 2, 2022, and wrote that if the item is out of stock, to please provide an update and accept that email as my cancellation and refund request. Again with no response from this company.
It is now October 17, 2022, and this customer review is the first contact I've received from Just Golf Stuff. No clubs delivered to date and no refund yet. I've had to submit a "dispute" with my credit card company to get my money back.”
Hello,
We greatly apologize for the lack of customer service that you have received. We understand your frustration and are currently growing our team to provide a better service to our customers in the future.
We will make sure that all the proper information is given to your credit card company to make sure there are no issues with your chargeback.
Thank you for your co-operation while this is being resolved.
“I purchased these club, and after playing one round of best ball, and a small bucket of balls at the range, the driver got badly dented. I’ve tried to get someone to help me with this, with no reply. I’m totally dissatisfied with my purchase.”
Hello,
We are sorry to hear that you are dissatisfied with your purchase and that you have not been responded to.
An agent will be contacting you shortly to help resolve this issue.
“I was trying to use my points to pay for shipping. Some how ordered the same product twice. Then was charged for shipping twice for each product that came in the same delivery bag. I'm afraid to buy anything now.”
Hello Stephen,
We are sorry to hear about the confusion of your purchase.
We will have a customer service agent call you to straighten out you order and assist with the appropriate return.
Thank you for your business with Just Golf Stuff!
“Site said it would ship 5-7 business days. Item never shipped after waiting for almost a month. Whole time I was emailing and calling fie an update and it wasnt until I wanted a refund that I would get a response. You guys have THE WORST customer service and I will never purchase or recommend you to anyone.”
Allan,
We are so sorry to hear about your negative experience and completely understand your frustration.
We are currently adding to our service team to ensure faster response times and a better customer experience.
We will have a representative look into your purchase and contact you regarding your feedback.
Thank for taking the time to reach out to us.
