Mindful Reviews

Name: Mindful
Address: 203, Hornby Street, Vancouver
Rating: 3.96

4.0 Rating 2,396 Reviews

72 %

of reviewers recommend Mindful

4.0

Based on 2,396 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mindful:

Mindful is the premier retailer of sex toys and adult novelties. We offer the best brands with fast and discreet shipping and billing!

Visit Website

Phone:

844-892-8399

Email:

hello@justmindful.com

Mindful 5 star review on 21st December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s very good”

Helpful Report

Posted 2 years ago

Hi there, Thank you for sharing your gracious review. I am delighted to learn that you are enjoying your new toy. Should you have any questions or concerns, please do reach out to us as we are available for you, 24/7! Best regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

“Really enjoy my purchase items.”

Helpful Report

Posted 2 years ago

Hi Bennie, It's so nice of you to leave a great review. We will keep this in mind. Rest assured we will do our best to improve our products and continue to provide you with an amazing shopping experience. :) Please do not hesitate to reach out to us should you have any issues or concerns in the future. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“What bothers me is that according to the tracking, it took 8 1/2 DAYS for my order to get from Solon, Ohio (50 miles from me) to my mailbox! REALLY!?”

Helpful Report

Posted 2 years ago

Hello Jay, We appreciate your time in sending us your feedback. I am very sorry to hear that your package was delayed. I apologize for the inconvenience. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“Item sent is defective”

Helpful Report

Posted 2 years ago

Hello there, Thank you for taking the time to send us your feedback. I’m very sorry to hear that the item you received was defective. I’ve sent a direct message to get this resolved asap. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“very pleasant and responsible people's. All ways here to help”

Helpful Report

Posted 2 years ago

Hi there, It’s so nice of you to leave a positive review. I’m glad to hear that you are satisfied with our customer service. Rest assured that we will continue to provide you with an amazing customer service experience. For further questions or concerns about our products, please don’t hesitate to contact our customer care team available 24/7 via phone and email. Kind Regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“I rated a 5 because the customer service stands behind their products and I appreciate that”

Helpful Report

Posted 2 years ago

Hello Anthony, Thank you for the wonderful feedback! I’m glad to hear that you are satisfied with your customer service experience. Rest assured that we will continue to offer 5-star customer service. For further questions or concerns about our products, please don’t hesitate to contact our customer care team available 24/7 via phone and email. Kind Regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“Product arrived damaged, I was assured it would be replaced when I finally got to speak to someone the main problem was trying to contact Mindfull they do not answer the phone or return text messages, when I finally spoke to someone she was very nice”

Helpful Report

Posted 2 years ago

Hello Annie, I am very sorry to hear that you’re new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“Mindful has great toys and great customer service. I love their 90-day return policy. if the product doesn’t meet your expectations, you have options to available to return, exchange or receive store credit. I’m looking forward to purchasing again soon.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to send us your feedback. I'm very sorry to hear that you're not happy with your purchase. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“Vibrator was Difficult to put together, too many battery and didn’t work. Waste of money”

Helpful Report

Posted 2 years ago

Hi Elyse, Thank you for posting your honest feedback. I am very sorry to hear that your new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“Excellent products and the mystery gift was great”

Helpful Report

Posted 2 years ago

Hi Denis, It's so nice of you to leave a great review. We are thrilled to know that you are satisfied with your purchase. Rest assured we will do our best to improve our products and continue to provide you with an amazing shopping experience. :) Please do not hesitate to reach out to us should you have any issues or concerns in the future. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“While the customer service reps were very nice when I would hear from them, I had several emails go unanswered. Then the packaging were bags, my opinion box's would make it more private.”

Helpful Report

Posted 2 years ago

Hello there, We appreciate your time in sending us your feedback and suggestions. I’m very sorry to hear that you’re not happy with your recent purchase with us. I have sent a direct message to address your concern and get this fixed asap. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“So Awesome”

Helpful Report

Posted 2 years ago

Hi there, Thank you for sending us your kind review! I’m delighted to know that you’re happy with your shopping experience with us. Mindful will continue to offer the best quality products and services. Feel free to reach out to us if you ever have any questions or concerns. Best regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“Loved the lube. The penguin isn't very strong - really don't like. The mystery gift is for a him of which I don't have right now.it because of the lube I gave 3 stars.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for posting an honest feedback. I am very sorry to hear that you are not completely satisfied with the items you received. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up wit a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“Product was not like the description”

Helpful Report

Posted 2 years ago

Hi there, Thank you for sending us your feedback. I'm very sorry to hear that the product you’ve purchased did not meet your expectations. I have sent a direct message to get this resolved. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“Discrete packaging and excellent product”

Helpful Report

Posted 2 years ago

Hello there, Thank you for taking the time to leave your kind review. I'm glad to hear that you're satisfied with the product that you’ve purchased and that you received your order discreetly. Mindful offers a wide range of products, and I'm sure you'd love shopping with us again! :) If you ever have any questions or concerns, feel free to reach out to us. Best regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“It feels better than could have imagined. I could ride it everyday”

Helpful Report

Posted 2 years ago

Hi Thomas, Thank you for sharing your great review. I am delighted to learn that you are pleasantly happy with your purchase Should you have any questions or concerns, please do reach out to us as we are available for you, 24/7! Best regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

“I did not enjoy my purchase the strap on hoster is not of good quality and began to unravel imediately . so I cant use it' and it was suppose to come with vibrateing action. i found it to be a heavy piece of rubber that the hoster dont support. not way to charge”

Helpful Report

Posted 2 years ago

Hello Katrina, Thank you for reaching out and sending us your feedback. I am sorry to learn that your purchase was not as expected. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

“I love everything about Mindful I have no complaints”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving a great review. We always make sure that we only provide you with the best toys and an excellent customer service experience. I sure do hope to see you shopping with Mindful again .:) Please do not hesitate to let us know if you have any questions or concerns. We're available 24/7! Best regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“My package still hasn’t arrived after almost 3 weeks.”

Helpful Report

Posted 2 years ago

Hi Keyla, Thank you for posting a feedback. I am very sorry to hear that you have not received your order yet. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“Great communication and friendly Customer service. Nice quality products too.”

Helpful Report

Posted 2 years ago

Hi Martin, Thank you for the positive review. It’s good to hear that you have a great overall shopping experience with us. Our team will definitely make sure to continue to provide you with the best products you will surely love. :) Please do not hesitate to let us know if you have any questions or concerns. We're available 24/7! Best regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

Mindful is rated 4.0 based on 2,396 reviews