Mindful Reviews

Name: Mindful
Address: 203, Hornby Street, Vancouver
Rating: 3.96

4.0 Rating 2,396 Reviews

72 %

of reviewers recommend Mindful

4.0

Based on 2,396 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mindful:

Mindful is the premier retailer of sex toys and adult novelties. We offer the best brands with fast and discreet shipping and billing!

Visit Website

Phone:

844-892-8399

Email:

hello@justmindful.com

Mindful 5 star review on 21st December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company. Gave me a gift card when my product did not work.”

Helpful Report

Posted 2 years ago

Hello Sherry, Thank you for sending us your kind review. I’m glad to hear that we were able to resolve your concern about the product that you have purchased. Our team is always here to help and can fix any issues with your purchase. If you ever have any questions or concerns, please do not hesitate to reach out. Best regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“Everyone I have been in contact with there have been very helpful. Very nice people. The descriptions of the items is good and I love how discrete everything is as well.”

Helpful Report

Posted 2 years ago

Hello Sara, Thank you for such wonderful feedback! Our goal is to provide a world class customer service while offering the best quality products here at Mindful, so I’m delighted to know that you’re happy with your overall shopping experience with us. Please do not hesitate to let us know if you ever have any questions or concerns. Best regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“I love my purchase I loved my service”

Helpful Report

Posted 2 years ago

Hello Aaliyah, Thank you for taking the time to send us your kind review. I’m pleased to know that you’re happy with your recent purchase. Rest assured that we will continue to provide the best quality products and services here at Mindful. If you ever have any questions or concerns, feel free to reach out to us. Best regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“Love this device. Comes in very handy.”

Helpful Report

Posted 2 years ago

Hi Scott, Thank you for sharing your review. I am delighted to learn that you are enjoying your new toy. Should you have any questions or concerns, please do reach out to us as we are available for you, 24/7! Best regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

“Well , I made a purchase at the beginning of the month and one attempt was made to deliver the item. Which supposedly failed. Which is a first because FedEx, USPS and the US Mail have never had a problem. So I guess I should be expecting a refund!”

Helpful Report

Posted 2 years ago

Hi James, Thank you for posting your honest feedback. I am very sorry to hear that you still have not received your order. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“Quality is not good, great cust serv”

Helpful Report

Posted 2 years ago

Hello Jarrod, Thank you for reaching out and sending us your feedback. I am sorry to learn that your purchase was not functioning as expected. I see that you are already being assisted by one of our customer service representatives. Please do monitor your emails so we can address this asap. Kindest regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

“Product doesn't work”

Helpful Report

Posted 2 years ago

Hi Richard, Thank you for posting your honest feedback. I am very sorry to hear that your new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“there is no way to reach you. the phone is n e v e r answered, and you never get a responses to any emails sent to you. the only thing you do is badger me with email sales. i will not be dealing with you again.”

Helpful Report

Posted 2 years ago

Hello Conrad, Thank you for taking the time to send us a review. I am very sorry to hear that you weren’t able to reach us. We’d be happy to help you resolve any issues you may have with your order or our products. I have gone ahead and sent you a direct message to personally assist you with your concern. Kindest regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“You send Way too many emails. I have unsubscribed because of it.”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for posting your honest feedback. I am very sorry to hear you're not happy with the emails you receive from us. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“I had an issue with one product. Your company immediately refunded my credit card. Serena has been very helpful to me. I now have a new vibrator that I love the Satisfyer Pro 2. My sister will be ordering from you soon. I have told many girlfriends about your products, they are amazing!! Thank you.”

Helpful Report

Posted 2 years ago

Hi Margaret, It’s so nice of you to leave a positive review. I’m glad to hear that the issue with one of your products was taken care of by Serena. Rest assured that we will continue top-notch products and excellent customer service experience. For further questions or concerns about our products, please don’t hesitate to contact our customer care team available 24/7 via phone and email. Kind Regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“Spent extra to have items shipped quickly, but only the items to use with the main thing arrived. Called several times, was given diffeeent reasons, & dates item would arrive. It finally did, but was a disappointment, as was a gift, & did not recieve together.”

Helpful Report

Posted 2 years ago

Hi Kathryn, Thank you for posting your honest feedback. I am very sorry to hear that we have not given you a heads-up that your order was shipped in TWO shipments. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“The penguin doesn’t charge”

Helpful Report

Posted 2 years ago

Hello Julie, Thank you for posting an honest feedback. I am very sorry to hear that you’re new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“Still haven't received my product two weeks later and no follow up to my complaint.”

Helpful Report

Posted 2 years ago

Hello there, Thank you for reaching out and sending us your feedback. I am sorry to hear about the delay in your purchase. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

Hi there, Thank you for posting your honest feedback. I am very sorry to hear that you still haven't received your new toy. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“Easy and quick”

Helpful Report

Posted 2 years ago

Hi Richard, It's so nice of you to leave a great review. We will keep this in mind. Rest assured we will do our best to improve our products and continue to provide you with an amazing shopping experience. :) Please do not hesitate to reach out to us should you have any issues or concerns in the future. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“My product does not work.”

Helpful Report

Posted 2 years ago

Hi Heather, Thank you for posting your honest feedback. I am very sorry to hear that your new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“Very easy to deal with, fast shipping,well packaged,reasonably priced.”

Helpful Report

Posted 2 years ago

Hi Daniel, It's so nice of you to leave a great review. We will keep this in mind. Rest assured we will do our best to improve our products and continue to provide you with an amazing shopping experience. :) Please do not hesitate to reach out to us should you have any issues or concerns in the future. Best regards, Serena Mindful Customer Experience Team

Posted 2 years ago

“Love your products, the service is excellent, but just a little heavy on the follow up e=mails.”

Helpful Report

Posted 2 years ago

Hi Francis, Thank you for the positive review. I’m glad to hear that you are satisfied with your purchase from us. We will make sure to continue to provide you with the best toys and improve your customer service experience. Please do not hesitate to let us know if you have any questions or concerns. We're available 24/7! Best regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“Purchased a few items for my girlfriend so she can please herself when I'm absent. All three items were of exceptionally high quality and enjoyable.”

Helpful Report

Posted 2 years ago

Hello there, Thank you very much for such wonderful feedback. I'm delighted to know that you are happy with your purchase. Rest assured that we will continue to provide the best quality products and services here at Mindful. If you ever need any assistance, please do not hesitate to reach out to us. Best regards, Betty Mindful Customer Experience Team

Posted 2 years ago

“Have not received my order but charged for it!”

Helpful Report

Posted 2 years ago

Hi Nancyann, Thank you for taking the time to send us your feedback. I'm very sorry to hear that you have not received your order yet. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 2 years ago

“Some prices are good & free shipping & it doesn't take long to get very happy.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for sharing your awesome review. I am happy to know that you had a good shopping experience with us. Please do reach out to us any time for questions and concerns - we are here for you 24/7! Best regards, Brenda Mindful Customer Experience Team

Posted 2 years ago

Mindful is rated 4.0 based on 2,396 reviews