Kaleidoscope Reviews

Name: Kaleidoscope
Address: Kaleidoscope PO Box 1758, Sheffield
Rating: 2.32

2.3 Rating 81 Reviews

31 %

of reviewers recommend Kaleidoscope

2.3

Based on 81 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

About Kaleidoscope:

Kaleidoscope is known for for Ladies Fashion, Footwear and Homewares at Kaleidoscope - Free Returns - Designed to be Different. You’ll love the detail and designs on show in the Kaleidoscope latest collection.

Visit Website

Phone:

0844 556 4100

Location:

Kaleidoscope PO Box 1758
Sheffield
S96 5YA

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Kaleidoscope 5 star review on 17th November 2023

Linda Hall

Kaleidoscope 1 star review on 31st May 2022

Allison

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am now AT THE END OF MY TETHER re an item for return that has been in our UNLOCKED enclosed porch awaiting collection for almost a FORTNIGHT !! I've contacted the UNhelpful help line to discover why this is and each time I've been told it WOULD be collected in a day or two's time.....It's STILLin the porch. I admit that I have been told that the cost of the item will not now be charged on the next statement .But as a longstanding customer I've now lost faith in their returns policy . And I shall think twice about ordering from them in future.”

Helpful Report

Posted 4 years ago

“I used your company for the first time to order a guitar and found the service incredibly poor. I placed an order for a guitar on the 15/11, which I wanted to buy as a gift for a friend on his birthday. On the site it said delivery would take up to 5 days. After 5 days the guitar never came and a notice was up on the tracking site asking to contact customer services, which I did. The assistant said the site cannot guarantee delivery, and refused to take any responsibility or offer any reasonable resolution accept that I wait. Several days later I was informed by the item tracking site that the guitar would arrive on the 27/11. More than 10 days after the promised delivery time. Yet, again the item never arrived and I was again asked to query by calling the specified number. When I called the customer representative they couldn't answer the basic question of when (if ever) will I receive my item. I received an email today stating that the item 'should' arrive by the 7/12 , 22 days after my order and 17 days longer than promised on the site! To me that's incredibly bad service. Obviously, you cannot use this site if you need an item at a particular time, such as a birthday or Christmas gift. It's been a very disappointing experience, and I wish I'd read some of the other reviews here before buying and avoided myself such an experience.”

Helpful Report

Posted 4 years ago

“I ordered a parasol and base at the end of May. The parasol took weeks to arrive, the base never did. I checked my account June and July I even called them and was told it's not yet in stock and it told me it was not yet available. This went on for weeks. Now it says its been dispatched but I haven't got it. Now I'm being quoted a 90 day cutoff to ask for delivery. Of course they have cleared all the notifications on my account to prove the date of dispatch and refuse to discuss over email. I have to write to someone. Really??”

Helpful Report

Posted 4 years ago

“Have always received good service but quality of clothes Vs price is not good. They seem to have a stock price of £49.99 for a lot of items. I've ever tried a number of items but just not worth it I'm afraid.”

Helpful Report

Posted 4 years ago

“Terrible company would not recommend! 3 weeks to get a refund for an returnEd item. Advisors are not very helpful at all!!”

Helpful Report

Posted 4 years ago

“My order goes back to April 2020. A month later, and with no delivery, I was informed about “production issues”, for something that is already paid for. The months went by without a delivery and then with the shady information that my package was sent but then resent back to them. I have never even received a shipping confirmation. Now it’s mid- september and am told that the delai is due to Covid-19. Again, no answer on my question if my package was resent, nor a shipping confirmation. I honestly start thinking this is a scam.”

Helpful Report

Posted 4 years ago

“I have ordered from this site on a few occasions and find their clothes are excellent quality and fit. Great customer service and delivery !”

Helpful Report

Posted 4 years ago

“Honestly the most useless company with the most unhelpful customer service. Ordered an item which turned out to be out of stock so they said it would take a month. Asked to cancel and had the phone put down on me several times. Last lady assured me it would be cancelled and they will contact me about a refund. Never happened, next week they send me the wrong item and refuse a refund. Absolutely awful!”

Helpful Report

Posted 5 years ago

“Waiting for refund !! Over 10 days now, you have acknowledged receipt of item so REFUND why don’t you ? It’s not good enough ! Will not shop with you again .”

Helpful Report

Posted 5 years ago

“Terrible experience downright appaling customer service i will not pay for item i have not recieved and if anyone uses this company beware your customer rights are not honoured”

Helpful Report

Posted 5 years ago

“Deliverey missing terrible customer service and some strange emails popping up from courier saying a very large parcel was put through letterbox post dated convieniently three weeks afterwards on tracking then go onto my account to see its been magicaly updated to delivered status on the same day as i recieve this courier email that has two different delivery dates one for 29th oct one for the 10th all on the same tracking no all seems a bit decietfull to say the least never again would i order from this company still waiting for this item to be removed from my account with postage it amounts to 80 pounds beware of there dodgy customer service live chat they do not get back to you with any resolution as they promise just seems to me they try to wriggle out of there responsibility towards there customers with blatant decieving emails from couriers hermes id like to see anyone post a large box through a letterbox not once but twice in the same month really clever that tracy.tate#hotmail.co.uk”

Helpful Report

Posted 5 years ago

“I tried to order a dress online but phoned because I couldnt process the order without giving my date of birth which I was not happy about for my own security I was told this was for Their security reasons. Why?? For my security I was not willing to do this, having given all my other details, card details etc. I was left on hold for 4 minutes. At a cost of 17p a minute. Then was told that unless I gave my date of birth I couldn’t order. For this reason I would not buy from this company and am glad I found out how unhelpful they are before doing so”

Helpful Report

Posted 5 years ago

“How do you get a refund from this dreadful company”

Helpful Report

Posted 5 years ago

“3 weeks of trying to get a refund for a parcel never delivered (left in street) not even a telephone call to sort. Absolutely awful service. Would never use again”

Helpful Report

Posted 5 years ago

“I am so disappointed with kaleidoscope’s customer care. I sent some clothes back in March and discovered 3 hadn’t been marked as arrived. They were able to locate 1 of them immediately and gave me a refund. Unfortunately they were unable to locate the other 2 parcels sent around the same time. No one called me to discuss this and because they can’t locate them I am not entitled to a £118 refund. They didn’t offer me a good Will gesture or meet me half way. I have been a good Bonprix and Kaleidoscope customer, so because of this lack of customer care, I will never shop with either Bonprix or Kaleidoscope again as I can’t be sure this won’t happen again, that my parcels will not get lost.”

Helpful Report

Posted 5 years ago

“Not only does this store not deliver internationally, my non-UK bank transfer was not accepted, and no alternative solution was offered after repeated (slow!) correspondence. The money still left my account, and I have no idea whether I'l ever get it back. To not accept any form of international payment this day and age is, quite frankly, appaling.”

Helpful Report

Posted 5 years ago

“Worst customer service ever. An item ordered with next day delivery never turned up. This has been a week now.All I get is copy and paste emails saying its being looked into. Surely a company that doesn’t care about their costumers”

Helpful Report

Posted 6 years ago

“Lovely clothes which are mainly good quality. However items are often unavailable or sold out or late delivery which never arrives. This is both disappointing and annoying. I have been a customer many years and have always had this problem. Company buyers need to be more proactive in sourcing reliable suppliers and order more stock!”

Helpful Report

Posted 6 years ago

“I am interested in several dresses but have not been able to view one review as when I click on the red stars I get nothing. When I speak to customer service they tell me the reviews are there after the delivery info but there is nothing. Unfortunately will not be purchasing anything.”

Helpful Report

Posted 6 years ago

“Good product range but sadly they have changed their website recently to include the hard sell, high pressure, 'This item has been viewed 500 times in the last ten minutes and last bought 15 minutes ago'. Well done kaleidoscope, you have just ruined a really good shopping experience. I used to enjoy browsing your site, I'm not bothering now, shopping elsewhere.......”

Helpful Report

Posted 6 years ago

Kaleidoscope is rated 2.3 based on 81 reviews