KAREN WILLIS HOLMES Reviews

Name: KAREN WILLIS HOLMES
Address: Unit 501 / 3 Gladstone Street, Newtown, ,, Unit 501 / 3 Gladstone Street, Newtown, ,, New South Wales
Rating: 4.85

4.9 Rating 231 Reviews

96 %

of reviewers recommend KAREN WILLIS HOLMES

Company Reviews

Product Reviews

Metrics

4.9

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

KAREN WILLIS HOLMES 5 star review on 19th June 2025

Adelaide

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am devastated, the quality of dress is shocking. The seam is not properly sewn, the back too, the front between the top and bottom connection is not sewn together, there’s a gap or I would say hole. The back of the skirt too has a gap/hole where the seam is not connected. I can’t believe this has literally happened to my wedding dress. And shockingly when I mentioned it to the shop manager, she has advised me to get it done by my own seamstress, if she were to send it back to head office I will not get my dress in time for my wedding, but why do I need to go through such drama. The dress is not cheap and I wasn’t expecting this to happen. I can’t believe it. Regardless whether how you want to communicate with the seamstress to get it sorted, the quality of the dress when it arrive is shocking !!!”

Helpful Report

Posted 1 year ago

“Disappointed! Arrived to my appointment to be turned away. Appointment should not be made if there is not enough time to make the dress. You ask for the wedding date so your appointment schedule app should not allow appointments if they don’t allow the time you require. Huge waste of time and money as I live over an hour from the store”

Helpful Report

Posted 2 years ago

Dear Danielle, Thank you for taking the time to leave a review of your experience with KWH Bridal. We're sorry to hear that your experience with us did not meet your expectations, and we'd like to address your concerns. It is not within our policy to turn brides away for quick timeframes. Please rest assured that we have brought this to the relevant management, and they are addressing this with their respective teams. We value our brides and want to ensure that they are always satisfied with our services. Should you wish to discuss your experience further, we would love to hear from you. Feel free to email info@karenwillisholmes.com and we will ensure that all of your feedback is taken on board. Love, The KWH Team xx

Posted 2 years ago

“I would NOT recommend Karen Willis Holmes to anyone. It was the worst purchasing experience I have ever had. I bought a $3,000 dress in June, I was unable to confirm a fitting time at the time of purchase as I am a doctor and couldn't guarantee I was available in business hours (they only provide times in business hours), therefore I did not pay the fitting fee at this time. I called in October to confirm a fitting time and offered to pay the $800 to secure it. They assured me they could fit me in and there was no need to pay at that time. I just received a call to say that they will no longer accommodate me and that I should seek business elsewhere. Even though I have already paid a 50% deposit for my $3,000 dress. I have never felt so neglected by a business! Apparently, my dress has been ready and waiting for me FOR A MONTH and I have not been notified. I will be calling the ACCC, apparently, there are 250 brides in the same position as me. Do not spend $3000 on a dress that is essentially off the rack, as they will finish it and you will need to seek alterations elsewhere.”

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Posted 3 years ago

“Was unable to return dress / have it refunded even though I hadn't picked it up yet.”

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Posted 4 years ago

KAREN WILLIS HOLMES is rated 4.9 based on 231 reviews