“The shop is well laid out and easy to navigate. Staff were accessible, knowledgeable and helpful when I visited the showroom in Willoughby. Staff responded well to email queries. When I placed the order I requested delivery. However, once the goods were picked and packed there was a txt message that indicated that the goods were ready to pick up at the shop. This was sorted out quickly through an email exchange. Although delivery was made to regional NSW promptly, there was no tracking made available to me once the goods were in transit.”
“I ordered window handles/locks which came quickly and with no hassle, except the package had been opened. All the items were intact and undamaged. The quality of items wasn't perfect - the chrome was a bit bubbly towards the edges. The items were Whitco brand, so I'd probably avoid in future. But otherwise happy with the purchase.”
“Sandeep was excellent in finding us exactly what we needed for our front door entry. He was happy to answer numerous questions and emails. Outstanding customer service.”
“Website not 100% easy to use. Room for improvement there.
Otherwise experience was fine.
Good range of hardware.
Will probably use Keeler again.
Thanks”
“I have to say that I hate writing reviews. I am skeptical about them, they annoy me and I think they are basically a useless PR exercise. Does anybody really read them and act upon them? Usually I totally ignore them.
Aside from that, I was very happy with my dealings with Keeler in ordering some Kethy handles. I've given four stars rather than five because I felt they took an unusually long time for delivery. Dr Don Stanley”
“Good, but the black hinges we bought had to be scraped out so the screwdriver could be inserted and this caused the paint to come off. Fortunately it won't be seen by anyone but us. It is almost impossible to get small hinges at present.”
“Great design, well made handles.
One of the female inserts of the screws was on a funny angle, so didn’t quite work with my jig, but little effort to get it to work.
Overall impressed with shipping, materials quality and prices”
“Twice now, I have bought online from Keeler Hardware. My experience is that their prices are lower than at least one other Australian online option (which is about four times the price for my last purchase). The website is relatively easy to use, and delivery was relative speedy.”
