“This is the second time I have ordered online. They have the stock we wanted that is hard to find elsewhere. Deliver is very quick and items arrive safely packaged.”
“From my recent order with Kent was a hit and miss.
I ordered a box of chamagne well in advance for Friday's party. The wine was delivered on Wednesday to a completely wrong address via Aramex which I have had unsatisfactory experience with in the past.
I raised the issue with the team, and Brad was very helpful, and he resent another box of champagne thorugh a different delivery company on Thursday with a promise to get it delivered before 5pm on Friday and he left an instruction to call me upon arrival on my mobile.
To much of disappointment, they hadn't been delivered until Monday, and the delivery guy failed to call me on arrival. I ended up having buying another box of champagne at a local bottle shop at the last minute.
3 stars to 1. value for price, 2. great service, 3. prompt response from Brad: he couldn't do anything better.
2 stars deducted due to 1. the first delivery got lost (I have no idea where this delivery guy delivered my champagn), 2. the second delivery didn't arrive on time. Eventually, it didn't suit my purpose of having the wine delivered for the party.
I would love to use Kent Street Cellars again so that I can retain confidence, but not sure whether I will do so through Aramex.”
“Hi - I was so impressed that we would like to do our corporate business with you. I was hoping we could have some unique packaging, however, our volumes are not large enough. Not to worry, service and turnaround was good all the same.”
“BEWARE: I would rate my experience 0 if i could. I didn't receive my item & it seemed to be stuck with Aramex, my package did not move forward. I contact the store for a solution, no solution was provided. No refund was agreed upon even after i explained the issue & requested a refund. Customer service response was always 'your package should arrive soon', it never did. Luckily i processed the payment via Paypal where i opened a dispute. Kent Street never participated in the dispute & ignored the whole process. Luckily Paypal offered me a refund. If you dare to order from this business, use Paypal so you are backed up & can receive a refund if your order doesn't arrive. I am from Melbourne & this seems to be a reoccuring thing, where packages don't turn up & no resolution is offered.”
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