“One of the worst companies iv delt with wont be using useing again, I own 2 bars in the cbd and we always used kent st cellars if we ever run out or running low in stocks. recently iv been ordering boxes of evian water about 1 a week personly to my house, but because iv been going through about 1 and a bit a week I thought I mose well order 2 boxes at a time instead of 1. Never had a problem they would come in mail I would recive when I could. This time when I ordered 2 they sent by courier witch comes at 1pm when im at work, cant leave it anywhere because I live in terrace at Waterloo so sends it back. Then I get email from Brad ksc saying I need to either take refund minus $28 or pay another $30 to get it re delivered. So I payed knowing me or my business will never use KSC again they a joke.
Thanks
Harlie dT
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“Received my order and the glass was broken, the wrapping was poor and not sufficient for protection. I tried calling them on their listed phone number and got a BS message saying they don’t take calls, then I emailed their support email address and no reply. Couldn’t be more unhappy.”
“I WAS DIGUSTED WITH THE DELIVERY, I PLACED MY ORDER WITH DAN MURPHY SAME DAY DELIVERY!!!!!!INSTEAD IT WAS DELIVERED BY KENT ST CELLARS AT A DELIVERY CHARGE OF $36 , I WILL NEVER ORDER FROM DAN MURPHY EVER AGAIN, ANNE ANDERSON”
“Have been a customer every three months for 4 years with average spend of $750 per order. Orders always came next day. Suddenly charged for courier and on enquiry rudely told courier fees have gone up since 2022, which is a stupid thi g to say and we can’t cover the cost. No advance warning and no apology. My regular orders will cost a lot more than the courier. Shame after such a long relationship but the “new” guy says that is just the way it is.”
“Not worth the hassle. Barely cheaper than Dan Murphy's and despite the transit people / you confirming by email that it has been delivered, it hasn't. I have had to cut open every box (which I did not want to do for storage), only to see that most of the shipment has not been delivered. 6 boxes, over 5 different days and most of it still not delivered some 3 weeks later. 1/10 at best. Wouldn't use again.”
“Because a signature was required on delivery I had to stay home until it arrived.
All other wine deliveries are left at the door.
There will be no more oders from me.”
“Extremely frustrating! It’s been 3 weeks and I have not received your order. Your delivery currier is the worst I’ve ever had. I called twice already to organise redelivery , they would promise and then it would happen on completely different day when I’m not at home. This was supposed to be a present and it’s late beyond acceptable.
I know it’s not your fault , but it leaves me no choice than to leave complaint here, as they seam not to care whatsoever.”
“BEWARE: I would rate my experience 0 if i could. I didn't receive my item & it seemed to be stuck with Aramex, my package did not move forward. I contact the store for a solution, no solution was provided. No refund was agreed upon even after i explained the issue & requested a refund. Customer service response was always 'your package should arrive soon', it never did. Luckily i processed the payment via Paypal where i opened a dispute. Kent Street never participated in the dispute & ignored the whole process. Luckily Paypal offered me a refund. If you dare to order from this business, use Paypal so you are backed up & can receive a refund if your order doesn't arrive. I am from Melbourne & this seems to be a reoccuring thing, where packages don't turn up & no resolution is offered.”
“I purchased three bottles of moet rose imperial chandon champagne, an absolute disappointment. The taste was bitter, sour and vinegary, also the colour of the champagne was of dark brown.
The very first time I tasted the Moet Rose imperial was in 2020 it has a sweet aroma that was pleasing to the palate every drop was a pleasure too drink, once poured into a glass the colour was a light pink not dark brown. Taking into account that labels change over time. The moet rose imperial bottle that I had was gold and the ribbon was as well not black.
I do not recommend this product
Elizabeth”
“Would not order from Kent Street Cellars again. No customer service, our order that was expected within 4 days took over 3 weeks with no communication by Kent Street Cellars to calls and emails.”
“My order still wasn’t delivered after 2.5 weeks and we had then left Sydney for Christmas.
The order was not on our doorstep when we arrived home beginning of Feb.
Very disappointing.”
“Ordered on 11th December for arrival in time before Christmas. My initial label with Australia Post was deleted and order sent via Aramex. Order arrived 4 weeks later (after Christmas). Never got a response when I enquired about status of order. Would not recommend!”
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