“Hi I have not received the whisky i ordered.
The courier company couriers please is totally unreliable. Firstly the tracking order said expected day of delivery is today 6/1/23. Then all of a sudden on 4/1/23 I received a phone text message said it was arriving that day. My whole family was at home on this day expecting the delivery. No one came. I got a message said the driver came and I was missed. This was impossible. I was waiting for it since I got the text message said it was arriving. There was no card left outside the house either.
I got into the couriers please website to arrange for redelivery on yesterday and also lodged a complaint. Pls follow up on your end and get back to me.
If the whisky had gone missing. I request a refund.
Thank you”
“I paid for 2 bottles of Champagne I ordered for New Years Eve and I've yet to receive it. order 71274 ordered 21 Dec. 2022. I contacted customer service last week and havent received a follow-up.”
“So disappointed with Kent St Cellars. After a partial delivery with mention from the courier that the rest of my order was damaged on the way and the matter had been logged, it took 5 emails and 3 phone calls all initiated by me to have my order completed.”
“Not happy, all but x1 lonsome bottle arrived and survived intact. I'm disappointed as I have left a voice message and return contact number and have not received any correspondence. I was advised 4-6 days delivery, it didn't arrive after 12 days. Bottles appeared to be backed very poorly with a hole I the box from bottle identified upon delivery. Courier service would not respond. Currently I'm trying for refund.”
“The wine arrived 5 days late and courier dropped wines worth $369 at the front door on Sunday no notice no signature required???!! Lucky my neighbour alert me on my phone or else someone could have picked up. Appalling services.”
“Disappointed at the post sale process and policy. I’m a frequent purchaser of wine from different stores but this is the first time I’ve been rejected For a return within a week of delivery because I didn’t like the wine. They should back their wines and their customers imo. Won’t buy again from here as it’s too risky to buy a case and not be able toe return the remainder”
“Ordered has still not arrived. Am seeking a refund. You should find a new delivery partner as Aramex has let you down. Parcel stuck and no delivery date in sight. Will probably never receive it. Have missed the date for the birthday present I need it for. Don’t order wine from here that needs to be properly stored at the right temperature as it will be stuck in transit indefinitely.”
English