“I bought a gift including a gift bag and card. I paid $14.99 for delivery although our purchase was about $200. I put in the order on Friday for a family member's birthday the following Monday, and yet the delivery didn't make it in time for the birthday. I received no delivery information so I had no idea if the gift had been delivered. Very poor form.”
“overseas purchaser bought online and parcel dispatched to courier without a deliverable address. Invoice sent to receiver not sender. Notifiedthat del was to be 9/3 but still not del even though Kent st notified of error. Also I have had to chase up with courier service and at present still not received (23/3)”
“Ordered the wine on the 11th of February and as of the 26th still awaiting delivery.
The delivery company claimed they collected it on the 14th and its been in Coffs Harbour since the 20th of Feb but despite several e-mails and phone calls still no delivery.”
“I ordered a relatively expensive bottle of wine as a present for a friend on 12 January. It was collected on 13 January and as of the time of writing (1815 on 24 January) it STILL HAS NOT BEEN DELIVERED.
You can guess why I can't give you a better rating.
Peter”
“They sent me expired date beer. Supposedly they notify on web if it’s close/out of date but I did not see that.
They approach me no danger to drink Never again.”
“Poor customer service, Mickey Mouse company. Slow and unclear response times over email. I had paid for same day delivery and asked the driver to leave at my front door. He didn’t leave the wine and then they tried to charge me more freight to redeliver. I got it almost a week later. Would not recommend.”
“It is December 8th and the tracking shows it is still in Sydney !!
Ordered and paid for on November 24th and have not had any email updates, only an email with this satisfaction survey. Still didn't get my name correct on the Order and have Peter instead of Philip. Hopefully they get the delivery to my address....Tried to update the tracking company site with my mobile number but still defaults to land line which cannot receive texts..”
“I thought I did an unsubscribe to your emails a couple of days ago, only because I get too many unwanted emails (no offense to you), but then you send me a review. Seriously!!!”
“Yet to receive order - surely company knows this and yet sending me a review.
Plus paid more for priority delivery - almost three weeks. Regretting purchase from company”
“I still haven’t received my order, really disappointed as it was for my sons 18th on the 7th September. I wonder if it will turn up for Christmas! His 18th is so restricted anyway, this made it 10 times worse”
